Service DEF System - ENGINE WILL NOT RESTART!

Service DEF System - ENGINE WILL NOT RESTART!

This is a discussion on Service DEF System - ENGINE WILL NOT RESTART! within the RAM 1500 Diesel Electrical forums, part of the RAM 1500 Diesel Garage - RAM 1500 Diesel Mechanics Corner category; Hey everyone, I just bought a 2015 1500 Eco Diesel and am getting repeated check engine lights. Our fourth in less than 6000kms. - needed ...

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  1. #1
    RAM Rookie EAtkins's Avatar
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    Service DEF System - ENGINE WILL NOT RESTART!

    Hey everyone,

    I just bought a 2015 1500 Eco Diesel and am getting repeated check engine lights. Our fourth in less than 6000kms.
    - needed software update
    - service DEF system
    - was told there was "water in a sensor under the hood" - it hadn't been washed, it hadn' rained, or been off-road...
    - another service DEF system service required "engine will not restart in 300kms"

    Pretty scary stuff for a new RAM owner. Anyone else having these issues?
    Service DEF System - ENGINE WILL NOT RESTART!-image.jpegClick image for larger version. 

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  2. #2
    RAM Guru TexasJoe's Avatar
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    Have to be honest this is the first that I can recall, hopefully this is a software glitch its unlikely you have a DEF issue but we'll keep a positive vibe. The '15's have fewer reported issues, did you by chance purchase this truck used?
    2015 Ram 1500 EcoDiesel Lone Star Crew / Bright White / 5'7" bed / 3.55 axle/ Kicker speaker Upgrade / 20" Sport Wheels Polished Aluminum Upgrade / Lone Star Premium Group / Anti-Spin / Trailer Brake Control / Spray In Bedliner / Tailgate Assist /

  3. #3
    Administrator 97hmcs's Avatar
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    Diesel Exhaust Fluid (DEF) Warning Messages
    Your vehicle will begin displaying warning messages
    when the DEF level reaches a driving range of approximately
    500 miles (800 km). If the following warning
    message sequence is ignored, your vehicle may not
    restart unless DEF is added with in the displayed mileage
    shown in the EVIC message.

    • Engine Will Not Restart in XXXX mi DEF Low Refill
    Soon — This message will display when DEF driving
    range is less than 500 miles, DEF fluid top off is required
    with in the displayed mileage. The message will be
    displayed in the EVIC during vehicle start up with the
    current allowed mileage and accompanied by a single
    chime. The remaining mileage can be pulled up anytime
    by way of the “Messages” list within the EVIC

    • Engine Will Not Restart in XXXX mi Refill DEF —
    This message will display when DEF driving range is
    less than 200 miles. It is also displayed at 150 miles and
    100 miles. DEF fluid top off is required with in the
    displayed mileage. The message will be displayed in
    the EVIC during vehicle start up with an updated
    distance mileage, and it will be accompanied by a
    single chime. Stating at 100 miles, remaining range will
    be continuously displayed while operating the vehicle.
    Chimes will also accompany the 75, 50 and 25 mile
    remaining distances. The DEF Low telltale will be on
    continuously until DEF fluid is topped off.

    • Engine Will Not Restart Refill DEF — This message
    will display when the DEF driving range is less than
    1 mile, DEF fluid top off is required or the engine will
    not restart. The message will be displayed in the EVIC
    during vehicle start up, and it will be accompanied by
    a single chime. The DEF Low telltale will be illuminated
    continuously until DEF fluid tank is filled with a
    minimum of two gallons of DEF.

    Diesel Exhaust Fluid (DEF) Fault Warning
    Messages

    There are different messages which are displayed if the
    vehicle detects that the DEF system has been filled with
    a fluid other than DEF, has experienced component
    failures, or when tampering has been detected.
    When the DEF system needs to be serviced the following
    warnings will display:

    • Service DEF System See Dealer — This message will
    display when the fault is initially detected and each
    time the vehicle is started. The message will be accompanied
    by a single chime and the Malfunction Indicator
    Light. We recommend you drive to your nearest
    authorized dealer and have your vehicle serviced
    immediately. If not corrected in 50 miles, vehicle will
    enter the “Engine Will not restart in XXXmi Service
    DEF See dealer” warning stage and message.

    • Incorrect DEF Detected See Dealer — This message
    will display if the DEF system has detected the incorrect
    fluid has been introduced to the DEF tank. The
    message will be accompanied by a single chime. We
    recommend you drive to your nearest authorized
    dealer and have your vehicle serviced immediately. If
    not corrected in 50 miles, vehicle will enter the Engine
    Will not restart in XXX mi Service DEF See dealer
    warning stage and message.

    • Engine Will Not Restart in XXX mi Service DEF See
    Dealer — This message is first displayed if the fault
    detected is not serviced after 50 miles of operation. It is
    also displayed at 150 miles 125 miles and 100 miles.
    System service is required within the displayed mileage.
    The message will be displayed in the EVIC during
    vehicle start up with an updated distance mileage, and
    it will be accompanied by a single chime. Starting at
    100 miles, remaining range will be continuously displayed
    while operating the vehicle. Chimes will also
    accompany the 75, 50 and 25 mile remaining distances.
    We recommend you drive to your nearest authorized
    dealer and have your vehicle serviced immediately.

    • Engine Will Not Restart Service DEF System See
    Dealer — This message will display if DEF system
    issue detected is not serviced during the allowed
    period. Your engine will not restart unless your vehicle
    is serviced by your authorized dealer. This message
    will be displayed when under 1 mile until engine will
    not start and each time the vehicle is started, and will
    be continuously displayed. The message will be accompanied
    by a single chime. Your Malfunction Indicator
    Light will be continuously illumined. We highly
    recommend you drive to your nearest authorized
    dealer if the message appears while engine is running.

    • Engine Will Not Start Service DEF System See
    Dealer — This message will display when the fault
    detected is not serviced after the Engine will not restart
    Service DEF System See Dealer message is displayed
    on the next subsequent restart. Your engine will not
    start unless you vehicle is serviced by your authorized
    dealer. The message will be accompanied by a single
    chime. Your Malfunction Indicator Light will be continuously
    illuminated. If the message appears and you
    can not start the engine, we recommend you have your
    vehicle towed to your nearest authorized dealer immediately

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  5. #4
    RAM Wizard Mcsap's Avatar
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    How much DEF fluid do you have ?
    14 ECD QC Tradesman 4x4, anti - spin, full tow pkg, Dee-Zee running boards , Jeraco fiberglass topper.

    Retired Police / DOT Enforcement Officer . Now into my second career.

  6. #5
    RAM Rookie EAtkins's Avatar
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    Thanks for the reply TexasJoe. Bought this truck brand new about 60 days ago... Only has about 3800 miles on her.
    Thanks for the well wishes! They keep trying to 'flash' the computer, but it obviously isn't working... Faulty sensor?

  7. #6
    RAM Rookie EAtkins's Avatar
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    DEF fluid is above 3/4 full... Dealer is the only person who has added any at this point, the truck only has 6000 KMs on it.

  8. #7
    RAM Rookie EAtkins's Avatar
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    Quote Originally Posted by 97hmcs View Post
    Diesel Exhaust Fluid (DEF) Warning Messages
    • Engine Will Not Restart in XXX mi Service DEF See
    Dealer — This message is first displayed if the fault
    detected is not serviced after 50 miles of operation. It is
    also displayed at 150 miles 125 miles and 100 miles.
    System service is required within the displayed mileage.
    The message will be displayed in the EVIC during
    vehicle start up with an updated distance mileage, and
    it will be accompanied by a single chime. Starting at
    100 miles, remaining range will be continuously displayed
    while operating the vehicle. Chimes will also
    accompany the 75, 50 and 25 mile remaining distances.
    We recommend you drive to your nearest authorized
    dealer and have your vehicle serviced immediately.
    This is the message we are getting, it would seem. The dealer is not sure what they need to service... Any ideas?

  9. #8
    Administrator 97hmcs's Avatar
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    I'm going to say most likely a failed sensor. Could also be the SCR, but generally the 2015's have been good. Is the check engine light on? If so, is it the P20EE code?

  10. #9
    RAM Guru TexasJoe's Avatar
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    Quote Originally Posted by EAtkins View Post
    Thanks for the reply TexasJoe. Bought this truck brand new about 60 days ago... Only has about 3800 miles on her.
    Thanks for the well wishes! They keep trying to 'flash' the computer, but it obviously isn't working... Faulty sensor?
    So was this a dealer demo, I know this may sound strange but did you inquire about the service history. I only ask so that we can consider all possibilities. How confident do you feel in the dealer's knowledge of servicing the truck?
    2015 Ram 1500 EcoDiesel Lone Star Crew / Bright White / 5'7" bed / 3.55 axle/ Kicker speaker Upgrade / 20" Sport Wheels Polished Aluminum Upgrade / Lone Star Premium Group / Anti-Spin / Trailer Brake Control / Spray In Bedliner / Tailgate Assist /

  11. #10
    RAM Sr Member cat man's Avatar
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    This is what I learned when I was having all my def problems . A lot of these messages are caused by dealer not doing the update completely , they think just doing the flash will fix it . The whole update might have told them they were to drain and refill the def tank in a certain order. You will also get this message with any time you lose def injection IE def pump failure, plugged def injector . Might want them to do def dosing test
    TexasJoe likes this.

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