I am a new victim of the “service electronic throttle control” code P0299 underboost.
2014 Laramie 33000 miles
Dealer: we need to replace all 6 injectors
Me: why
Dealer: thats what service bulletin says to do.
Me: why. I don't want you to start throwing parts at the problem until you thoroughly troublshoot the issue.
Dealer: We did that. Checked out the hoses, pressure tested, blah, blah, blah.
Me: Why all of a sudden do injectors go bad on essentially a brand new truck?
Dealer: Its not brand new.
Me: Its 3 years old...Its practically brand new. This is BS.
Dealer: Its covered under warrantee.
Me: I don't care. Is this what I have to look forward to?
Now the truth comes out.
Dealer: Chrysler thinks Asphaltene in the diesel fuel is clogging the fuel filter and getting into the injectors and causing failures.
Me: What the hell is Asphaltene?
Dealer: We don't know. Maybe an addative.
Dealer: Thats why Chrysler now recommends oil change at 7500 miles max and fuel filter change every other oil change.
Me: so how I have to spend 200 bucks every 7500 miles instead of 15000 miles? Thats not what the book and evic says.
Me: How the hell is the customer supposed to know that?
Dealer: We are supposed to tell the customer.
Me: B.S. No one told me that. And Chrysler has not notified customers. I don't believe you.
So now they make a copy of the STAR Case from Chrysler and show it to me, but won't let me have it. It pretty much confirms what dealer said and said Chrysler is investigating the issue. Apparently there have been so many of these that fuel injector failures they are on BACK ORDER.
Wow, what a load of crap.
They are my servicing dealer, but not the dealer I purchased from.
How can I press them for a loaner? I wonder how long my truck will be waiting for freakin' parts.
Any advice, friends?
2014 Laramie 33000 miles
Dealer: we need to replace all 6 injectors
Me: why
Dealer: thats what service bulletin says to do.
Me: why. I don't want you to start throwing parts at the problem until you thoroughly troublshoot the issue.
Dealer: We did that. Checked out the hoses, pressure tested, blah, blah, blah.
Me: Why all of a sudden do injectors go bad on essentially a brand new truck?
Dealer: Its not brand new.
Me: Its 3 years old...Its practically brand new. This is BS.
Dealer: Its covered under warrantee.
Me: I don't care. Is this what I have to look forward to?
Now the truth comes out.
Dealer: Chrysler thinks Asphaltene in the diesel fuel is clogging the fuel filter and getting into the injectors and causing failures.
Me: What the hell is Asphaltene?
Dealer: We don't know. Maybe an addative.
Dealer: Thats why Chrysler now recommends oil change at 7500 miles max and fuel filter change every other oil change.
Me: so how I have to spend 200 bucks every 7500 miles instead of 15000 miles? Thats not what the book and evic says.
Me: How the hell is the customer supposed to know that?
Dealer: We are supposed to tell the customer.
Me: B.S. No one told me that. And Chrysler has not notified customers. I don't believe you.
So now they make a copy of the STAR Case from Chrysler and show it to me, but won't let me have it. It pretty much confirms what dealer said and said Chrysler is investigating the issue. Apparently there have been so many of these that fuel injector failures they are on BACK ORDER.
Wow, what a load of crap.
They are my servicing dealer, but not the dealer I purchased from.
How can I press them for a loaner? I wonder how long my truck will be waiting for freakin' parts.
Any advice, friends?