Need Windshield - OEM or Aftermarket? - Page 2

Need Windshield - OEM or Aftermarket?

This is a discussion on Need Windshield - OEM or Aftermarket? within the RAM 1500 Diesel General Discussion forums, part of the RAM 1500 EcoDiesel Forum category; Originally Posted by Captainmal Kind of surprised you do not have insurance to cover glass breakage. Twice I have had windshield repair the past 10 ...

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Thread: Need Windshield - OEM or Aftermarket?

  1. #11
    RAM Silver Member howie12's Avatar
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    Quote Originally Posted by Captainmal View Post
    Kind of surprised you do not have insurance to cover glass breakage. Twice I have had windshield repair the past 10 years. One from a bullet and one recently on my Ecodiesel from a stone or something. In each case an aftermarket company chosen by the insurance company came dn replaced the windshield at the house. There was a third time on my Ecodiesel again when I took it to a local windshield repair to have a teeny chip infused with glue. Again, it was fully covered by insurance with NO negative affect on my insurance rates.

    Check your policy to be sure.

    Aftermarket is what I got both times. I see no difference in what I have compared to what I had from the factory.
    I think you will find glass coverage by insurance only makes money for the insurance Company. It makes no sense up here. Interestingly the chip repair people charge $60 for the repair but when you tell them you are paying and not the insurance company you get it for $40.

    IMHO insurance is only for things you cannot afford to fix yourself out of pocket. It seldom makes good economic sense if you can manage your money yourself.

  2. #12
    RAM Bronze Member Haul N Grass's Avatar
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    Florida law requires insurance companies to pay for 1 windshield repair or replacement per year, with no penalties to the owner ... Now I’ve been going through a unique issue with a windshield for the past week ..

    Here’s my story, I purchased a 2015 VW Passat TDI from Kuhn’s Volkswagen on 5/29 in Tampa with CPO from Volkswagen (Certified Pre Ownership Good at all Volkswagen dealerships ) Which I have bumper to bumper warranty for 2 years unlimited mileage . Well 2 days after my purchase the rear view mirror fell off the windshield , I went by Lakeland Volkswagen for another issue while I was there I figured have them fix my mirror, WRONG? ...

    The service writer at Lakeland Volkswagen without even going out to my car stated my mirror wasn’t covered by my bumper to bumper Volkswagen warranty? I then stated I have warranty Bumper to Bumper, He then stated only on genuine Volkswagen parts ? I then asked what are you talking about? He then said go look at your windshield it’s Not Factory Volkswagen? All this with out leaving his desk ? I went out to my car and looked at my windshield and he was right, I have a Pilkington replacement windshield in my newly purchased car with Bumper to Bumper warranty which is NOT covered from Volkswagen because it’s not a factory part/windshield ...

    I then proceeded to ask the service writer how he knew it wasn’t a factory VW windshield without even looking at it , He said as soon as I told him the rear view mirror has fallen off,It wasn’t a Volkswagen windshield, because their experience’s with aftermarket windshields was the rear view mirrors always fall off aftermarket windshields ? He then said they only use factory VW windshields because of this issue.

    Now hopefully I’m going to resolve this issue with Kuhn’s Volkswagen today , the sales manager gave me a voucher for a new VW windshield, but I would like to use a local glass shop instead of mobile glass shop in case I have any issues in near future I have a local shop to go to instead of calling for service from mobile glass shop.. For hopefully better customer service if needed...

    Apparently Florida’s heat/ sunshine doesn’t play well with aftermarket VW Passat windshields ? I don’t know or care I just want my rear view mirror attached where it belongs without falling off again, And please no advice on acts of Congress ..

    This is my personal experiences with this vehicle and aftermarket windshields.. Never had an issue in 40 plus years with aftermarket windshields ,always learning some new , even when I didn’t want to learn....

  3. #13
    RAM Professional sourdo's Avatar
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    Quote Originally Posted by Jinx View Post
    The OEM glass is supposed to be made by Corning, they have a great reputation as far as I know so I am going to try and stay OEM. The government where I live puts gravel on the icy winter roads so chips are unavoidable the cheap glass seems like it chips easy.
    Believe me, the OEM windshield, they crack too. I have 3 "stars" and a couple of shallow chips in mine.

    Alaska has no love for windshields. It's the first thing you'll get asked after driving up. "Did you bust your windshield?"
    Whammo likes this.
    Cheers
    sourdo

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  5. #14
    RAM Sr Member andymax's Avatar
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    Quote Originally Posted by Haul N Grass View Post
    Florida law requires insurance companies to pay for 1 windshield repair or replacement per year, with no penalties to the owner ... Now I’ve been going through a unique issue with a windshield for the past week ..

    Here’s my story, I purchased a 2015 VW Passat TDI from Kuhn’s Volkswagen on 5/29 in Tampa with CPO from Volkswagen (Certified Pre Ownership Good at all Volkswagen dealerships ) Which I have bumper to bumper warranty for 2 years unlimited mileage . Well 2 days after my purchase the rear view mirror fell off the windshield , I went by Lakeland Volkswagen for another issue while I was there I figured have them fix my mirror, WRONG? ...

    The service writer at Lakeland Volkswagen without even going out to my car stated my mirror wasn’t covered by my bumper to bumper Volkswagen warranty? I then stated I have warranty Bumper to Bumper, He then stated only on genuine Volkswagen parts ? I then asked what are you talking about? He then said go look at your windshield it’s Not Factory Volkswagen? All this with out leaving his desk ? I went out to my car and looked at my windshield and he was right, I have a Pilkington replacement windshield in my newly purchased car with Bumper to Bumper warranty which is NOT covered from Volkswagen because it’s not a factory part/windshield ...

    I then proceeded to ask the service writer how he knew it wasn’t a factory VW windshield without even looking at it , He said as soon as I told him the rear view mirror has fallen off,It wasn’t a Volkswagen windshield, because their experience’s with aftermarket windshields was the rear view mirrors always fall off aftermarket windshields ? He then said they only use factory VW windshields because of this issue.

    Now hopefully I’m going to resolve this issue with Kuhn’s Volkswagen today , the sales manager gave me a voucher for a new VW windshield, but I would like to use a local glass shop instead of mobile glass shop in case I have any issues in near future I have a local shop to go to instead of calling for service from mobile glass shop.. For hopefully better customer service if needed...

    Apparently Florida’s heat/ sunshine doesn’t play well with aftermarket VW Passat windshields ? I don’t know or care I just want my rear view mirror attached where it belongs without falling off again, And please no advice on acts of Congress ..

    This is my personal experiences with this vehicle and aftermarket windshields.. Never had an issue in 40 plus years with aftermarket windshields ,always learning some new , even when I didn’t want to learn....
    For CPO to occur, the selling dealer is required to do a full inspection as part of the certification. If they CPO'd the vehicle maybe there's some room to argue that the dealer didnt do their duty...may at least get a discount or something.
    TwoBobs likes this.

  6. #15
    RAM Guru roegs's Avatar
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    Quote Originally Posted by Haul N Grass View Post
    Florida law requires insurance companies to pay for 1 windshield repair or replacement per year, with no penalties to the owner ... Now I’ve been going through a unique issue with a windshield for the past week ..

    Here’s my story, I purchased a 2015 VW Passat TDI from Kuhn’s Volkswagen on 5/29 in Tampa with CPO from Volkswagen (Certified Pre Ownership Good at all Volkswagen dealerships ) Which I have bumper to bumper warranty for 2 years unlimited mileage . Well 2 days after my purchase the rear view mirror fell off the windshield , I went by Lakeland Volkswagen for another issue while I was there I figured have them fix my mirror, WRONG? ...

    The service writer at Lakeland Volkswagen without even going out to my car stated my mirror wasn’t covered by my bumper to bumper Volkswagen warranty? I then stated I have warranty Bumper to Bumper, He then stated only on genuine Volkswagen parts ? I then asked what are you talking about? He then said go look at your windshield it’s Not Factory Volkswagen? All this with out leaving his desk ? I went out to my car and looked at my windshield and he was right, I have a Pilkington replacement windshield in my newly purchased car with Bumper to Bumper warranty which is NOT covered from Volkswagen because it’s not a factory part/windshield ...

    I then proceeded to ask the service writer how he knew it wasn’t a factory VW windshield without even looking at it , He said as soon as I told him the rear view mirror has fallen off,It wasn’t a Volkswagen windshield, because their experience’s with aftermarket windshields was the rear view mirrors always fall off aftermarket windshields ? He then said they only use factory VW windshields because of this issue.

    Now hopefully I’m going to resolve this issue with Kuhn’s Volkswagen today , the sales manager gave me a voucher for a new VW windshield, but I would like to use a local glass shop instead of mobile glass shop in case I have any issues in near future I have a local shop to go to instead of calling for service from mobile glass shop.. For hopefully better customer service if needed...

    Apparently Florida’s heat/ sunshine doesn’t play well with aftermarket VW Passat windshields ? I don’t know or care I just want my rear view mirror attached where it belongs without falling off again, And please no advice on acts of Congress ..

    This is my personal experiences with this vehicle and aftermarket windshields.. Never had an issue in 40 plus years with aftermarket windshields ,always learning some new , even when I didn’t want to learn....
    This kinda gets into the OEM vs. Aftermarket filter discussions. Based on what the Service Writer said, aftermarket air, oil, and fuel filters could be problematic on a warranty claim. While in the end one could probably prove that the aftermarket filter was not at fault, its much easier (for me) to just run OEM filters not have to worry about having those discussions with the dealer.
    Haul N Grass likes this.
    2015 RAM 1500 Crew Cab Ecodiesel Limited, 3.92 gears, air suspension, towing package.

  7. #16
    RAM Veteran Domino's Avatar
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    First, this is my Canadian experience.

    The windshield is the windshield, is the windshield.

    You go to any Automotive Glass place that has good ratings and request OEM Glass. They do the same glass as the dealer because they do it for the dealer. No dealer here does glass. They call the glass shop and have them do it and add a mark-up. So you are far better off going to a glass place yourself and not involve a dealer.

    The glass shops here will give you a much better price if no insurance is involved also.

    My windshield for my 2016, in 2016 was $380 CDN, Installed, same day, OEM glass (Had the RAM head and all)
    2018 RAM 1500 Crew Cab Limited 4x4 EcoDiesel



    Previous RAM Trucks:

    2016 RAM 1500 Crew Cab Limited 4x4 EcoDiesel
    2010 RAM 1500 Crew Cab Sport 4x4 Hemi

  8. #17
    RAM Bronze Member Haul N Grass's Avatar
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    Roegs/ andymax....I’m posting my real world experiences to help and share a very rare situation , it’s basically identical to roegs analogy with a windshield, I didn’t want to argue in this post about OEM vs Aftermarket, because I never cared . I’m supposed to have a resolution today? And I noticed that Twobobs has a higher trim truck , most likely with rain sensitive wipers, if there’s an issue down the road with the wipers operation will his dealership do same as mine ,not factory no warranty?

    I do not blame either dealerships or Volkswagen or anyone, Because who checks a windshield for OEM or Aftermarket ? No one ...When I purchase a used vehicle I try to be extremely thorough , I have them put it on the rack, and check it inside and out, and if I would have noticed a aftermarket windshield I wouldn’t care , until now .... If I had a choice go OEM.....

    Andymax the selling dealership has been very helpful so far , I believe they would like to solve this issue with everyone being happy...

  9. #18
    RAM Jr Member Jberg's Avatar
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    A friend had a cracked windshield on her BMW.
    Insurance would only pay for an aftermarket replacement with sensors and other windshield mounted gear transferred over.
    BMW told her that some of the gear would not survive being transferred and would no longer qualify for BMW warranty.
    She paid for the dealer to install a genuine OEM at considerable cost.

  10. #19
    RAM Professor ncskibum's Avatar
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    Years ago I went with an after market replacement instead of OEM since my insurance company did not cover windshields at the time. For most of the viewing area it was just fine but down along the edges, the windshield was wavy. Almost as bad as really old window glass. My insurance company now covers spot repairs with no out of pocket. Sometimes that's good enough. Other times, not so much.

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