Changes to special orders

Changes to special orders

This is a discussion on Changes to special orders within the RAM 1500 Diesel Purchasing forums, part of the RAM 1500 EcoDiesel Forum category; Back in 2014 I special ordered my Ecodiesel. If memory serves me correctly, while tracking the progress of the order, it reached a point when ...

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  1. #1
    RAM Regular boocoodinkydow's Avatar
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    Changes to special orders

    Back in 2014 I special ordered my Ecodiesel. If memory serves me correctly, while tracking the progress of the order, it reached a point when no further changes would be permitted.

    Saturday I placed a special order for a new Ram truck with an out of town dealer by phone. After sleeping on it overnight I felt my color choice was a mistake. Called the dealer this morning to make a change and he informed me they had submitted the order about an hour prior to my call and a VIN was created and no changes could be made.

    Just have a hard time believing this so I called FCA customer care. These are the most noncommittal people I’ve ever dealt with and got nowhere.

    Anyone know if the dealer is blowing smoke or if in fact changes aren’t allowed?

    Thanx for any input.
    I still love my truck but incrementally less each time it throws a CEL!!

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    RAM Professional HYDREX's Avatar
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    I went on a plant tour of the Brampton, Ontario Chrysler/Dodge factory, and seeing how cars and trucks are built, I can see why there would be a point of ( no return) so to speak. Parts are coming from all over and everything is brought to each work station by robots. Was amazed how fast everything came together. When I was there, they were pumping out cars at the rate of 1 every 45 or 50 seconds 24 hours a day. Their computers must work a heck of a lot better than mine!
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    17 CC 4X4 Bighorn Ecodiesel GDE Hot Tune, 08 Arctic Cat 700 Super Duty Turbo Diesel ATV

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    RAM Regular boocoodinkydow's Avatar
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    I can definitely understand that. Such an immense assembly line couldn’t possibly survive without first class organization. And I totally understand at some point in the progress that changes are impractical. But I just can’t fathom that a color change couldn’t be accommodated within an hour of being submitted.

    I’m amazed that a VIN was assigned that quickly and he claims that it’s in D1 status already and no changes can be made. I’m seeing accounts of it taking 2-4 weeks before an order reaches D1 status. Totally different than 5 years ago.
    I still love my truck but incrementally less each time it throws a CEL!!

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    RAM Professional Dieseldragon's Avatar
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    Quote Originally Posted by boocoodinkydow View Post
    Back in 2014 I special ordered my Ecodiesel. If memory serves me correctly, while tracking the progress of the order, it reached a point when no further changes would be permitted.

    Saturday I placed a special order for a new Ram truck with an out of town dealer by phone. After sleeping on it overnight I felt my color choice was a mistake. Called the dealer this morning to make a change and he informed me they had submitted the order about an hour prior to my call and a VIN was created and no changes could be made.

    Just have a hard time believing this so I called FCA customer care. These are the most noncommittal people I’ve ever dealt with and got nowhere.

    Anyone know if the dealer is blowing smoke or if in fact changes aren’t allowed?

    Thanx for any input.
    Hi: boocoodinkydow... Sure hope you didn't order "Orange crush"!!!
    Dieseldragon North shore of Lake Erie.
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    MAS
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    You picked it...
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    RAM Regular boocoodinkydow's Avatar
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    Quote Originally Posted by MAS View Post
    You picked it...

    Yeah I did. Do you by chance have a WIFE?!?
    I still love my truck but incrementally less each time it throws a CEL!!

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    RAM Regular boocoodinkydow's Avatar
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    Quote Originally Posted by Dieseldragon View Post
    Hi: boocoodinkydow... Sure hope you didn't order "Orange crush"!!!
    Dieseldragon North shore of Lake Erie.
    Nope. Nothing that drastic. I ordered an ivory (looks white to me) limited w/indigo/frost interior. Got DW’s blessing by using ram build site. We carried the Ecodiesel up this morning for the AEM and they had one on the lot. She went ape$hit; said the int/ext colors didn’t go together at all. I thought it was ok but what do I know?! Now I’m stuck with getting a new color on MY truck or trading wives. Hmmmmmm. Feel like tossing a coin on that one right now!
    I still love my truck but incrementally less each time it throws a CEL!!

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    Administrator 97hmcs's Avatar
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    Quote Originally Posted by boocoodinkydow View Post
    Nope. Nothing that drastic. I ordered an ivory (looks white to me) limited w/indigo/frost interior. Got DW’s blessing by using ram build site. We carried the Ecodiesel up this morning for the AEM and they had one on the lot. She went ape$hit; said the int/ext colors didn’t go together at all. I thought it was ok but what do I know?! Now I’m stuck with getting a new color on MY truck or trading wives. Hmmmmmm. Feel like tossing a coin on that one right now!
    I think your color choice sounds fabulous, but I haven't seen it in person.

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    RAM Diamond Member Captainmal's Avatar
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    So what did you order?

    Know you can't order a new Ecodiesel so ...
    If you wrestle with a pig you'll both get dirty and the pig loves it. .

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    MAS
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    Quote Originally Posted by boocoodinkydow View Post
    Yeah I did. Do you by chance have a WIFE?!?
    I do. She lets me pick the color when she gets a pedicure lol
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