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Maybe someone can tel me if I’m being impatient....
I did my AEM at my dealer and submitted my claim in the first week of May. Since then my claim has not moved forward at all. It is still in the document review stage. I’ve called the number on the claim website and I’ve called FCA customer service. Nothing.... during my last call to customer service it was suggested that I write a letter to corporate headquarters. I was then placed on hold until the call was dropped.

Has anyone had their claims approved? Maybe my expectations are too high?
 

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Maybe someone can tel me if I’m being impatient....
I did my AEM at my dealer and submitted my claim in the first week of May. Since then my claim has not moved forward at all. It is still in the document review stage. I’ve called the number on the claim website and I’ve called FCA customer service. Nothing.... during my last call to customer service it was suggested that I write a letter to corporate headquarters. I was then placed on hold until the call was dropped.

Has anyone had their claims approved? Maybe my expectations are too high?
odd. mine was submitted on may 18. I just called - had to call 3 times - and the lady said they would expedite it.
 

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I submitted mine a several weeks ago then a couple weeks later the site said i was approved pending submitting the notarized paperwork. I recieved a couple email reminders and a week ago submitted the required forms and was approved a couple days ago. I still have to schedule a time to have AEM performed to be paid though. I would say be patient.
 

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It's been 2 months, I think you've been patient enough. The CSR I was talking to said that 2 weeks is average from AEM completion to an email saying you're approved and the check is coming in 6 weeks. One month is too long according to him and you've been waiting 2 months. Something's wrong and waiting longer probably wont help.
 

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The facts are folks its a 6 month wait time. If you snail mailed then its probably not going to be processed. Its a pitiful effort and then the AEM is a miserable failure.

Incompetence at the highest level. I'm done with FCA...
 

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I've gotten the run around with dealer on both of mine. The Ram, they didn't take a pic of the sticker with VIN # on truck.

Now with the Jeep, I called today to ask the service manager why the Mopar site still says the AEM hasn't been completed... 3 weeks after the AEM was done!! He tells me they need to plug computer in to see if the programming took?!?!?!?! This is on top of 2 other things I wanted them to do & they said they couldn't in 2 days. Really!?! You can't find a squeak in the front end & change the fan belt in 2 days??!!?? Now I have to reschedule the vehicle for the belt & squeak.

I travel out of town for work & can't just drop off a vehicle any day of the week.

I'm looking for a different dealer once this all gets done.
 

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Mine was submitted before the official date on paper, and then electronically quite a while ago. Same for the company's two Jeeps, although those were resubmitted later. The Jeeps have had the AEM done, so lts see who wins.
 

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After multiple calls and erroneous receipt of someone else's offer letter, I finally received my offer letter. That was a 2 month process.

Hopefully the rest of the process goes smoothly but my confidence is low, very low.
 

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Has anyone been able to get an open line to the claim center? I have tried calling 1-833-280-4748 many, many times and always get a busy tone. Like many of you I sent my claim in back in early May which they acknowledge but according to the claim check site nothing further has happened. Is there another way to reach the claim center? Another telephone number or email address? Thanks in advance for any information you might be able to provide.
 

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Just spoke to a rep at FCAU and she knows people in the processing department, they are doing claims in the week of May 12 now, they are slow and behind with not enough workers on it, this is a fact.

Once review and completeness is verified, they will get an offer letter out to you by email, you need to SIGN it at a NOTARY, and scanned electronically and email uploaded back, be sure the scanned electronic document is not more than 25MB, or their system will not process it, you can do two scans. Or you can use tools to reduce the size of your PDF that is easy to "GOOGLE" and figure out.

Then once they have your SIGNED/NOTARIZED offer letter they mail you check probably in a few weeks time.

I HIGHLY RECOMMEND you START the process by email and website and not through snail mail. People are getting checks but this is not something Chrysler is going to fund or process at a high level, DISBURSEMENTS are never expedited.

There is a deadline of August 1 for former owners to submit a claim so that is pretty soon.

Good luck folks!

@Woodstock, not sure if it's my lucky day but I got right into the Claims Center and the rep was both knowledgeable, fast and offered up a decent amount of information.
 

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Has anyone been able to get an open line to the claim center? I have tried calling 1-833-280-4748 many, many times and always get a busy tone. Like many of you I sent my claim in back in early May which they acknowledge but according to the claim check site nothing further has happened. Is there another way to reach the claim center? Another telephone number or email address? Thanks in advance for any information you might be able to provide.
just called them the other day in the morning, stated 3 minute wait...was actually less than a minute. Had called them the night before and wait time was 20 min so I hung up. I've talked to them twice.
 

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Called them today, had a six minute wait after listening to their recorded phone message. Guy came on and reported that my claim was there and the Package
was completed. He said they are processing May claims still and I could expect their Offer Letter within 14 days by mail.
 

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That recording we all must endure is the gas poured on a fire for me. It clearly states the AEM will not effect drivability or fuel economy. Really? Just saying that tells me they knew it would.
 

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Hello, I would share that my experience was very good. It did take about six weeks for FCA to respond to my initial claim. Once I submitted my paper work I had some issues with my pdf and each time they immediately responded. Not to be funny, they actually sent too many notices as I was traveling for work and could not re-submit. Anyway, I would like to personally thank FCA LaTreece Claims Processor for her each patience and diligence.

- Claim submitted
- Document package complete
- Offer extended
- Signed Offer Letter and Signed and Notarized Release Received
- Signed Offer Letter and Signed and Notarized Release Verified
- Approved Emissions Modifications Installed
- Settlement Check Mailed
 

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I wish I could say my experience was as good as yours. I filed my claim by mail as soon as I could. I then filed electronically when it became available. I received an email stating that not all the documentation uploaded properly. I called and they issued me a new claim number so I could refile electronically. I have now received four emails stating that my claim on the original is incomplete. Each time I have responded by phone to try to get this corrected with no luck. I spoke to a guy after the third email and he assured me he would talk to the claims processor and call me back when it was fixed. I never heard back from him and then I received another email saying The old claim still needed more documents. I assume these are computer generated. Everyone I have spoken with has looked at the newer claim number and said the documents look to be complete. The last lady I spoke with complained that they are just a small department and can't really do anything for me.
 

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Discussion Starter #17
I appreciate the input. Since the AEM and the overall debacle I’ve considered getting rid of this truck. Don’t get me wrong.... I used to absolutely love my truck. But since the AEM I’ve noticed reduced fuel economy, and other poor performance issues. But.... as of this past March I have a work vehicle to drive to and from work so I don’t drive it often and with the extended warranty I may as well keep it.
 

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I appreciate the input. Since the AEM and the overall debacle I’ve considered getting rid of this truck. Don’t get me wrong.... I used to absolutely love my truck. But since the AEM I’ve noticed reduced fuel economy, and other poor performance issues. But.... as of this past March I have a work vehicle to drive to and from work so I don’t drive it often and with the extended warranty I may as well keep it.
I did everything needed almost 8 weeks ago and it still says being reviewed. I figure it gets done when it gets done. I bought the truck anyway knowing all the issues and it's free money. As far as the poor performance I did the GDE tune to solve that. In the meantime I am just enjoying the AEM extended warranty and had my egr cooler replaced. Still love the truck and wanted one when they came out and couldn't get a hold of one. 4 years later I ran into a good deal on one and pulled the trigger. That's with knowing all the bad things I've read online about the issues it's had. I can still say I am happy I traded in my F150 for it.
 

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The facts are folks its a 6 month wait time. If you snail mailed then its probably not going to be processed. Its a pitiful effort and then the AEM is a miserable failure.

Incompetence at the highest level. I'm done with FCA...
It's hardly Ram's fault.

Ram played around with engine management in areas outside of the published test protocol. The EPA unreasonably got their panties in a wad because they're the government and they can do whatever they want. A bunch of greedy lawyers went after Ram because they're desperate to pay alimony to both wives #1 and #2. The lawyers extract $56 million from future Fiat/Ram consumers, really screwing us all, and our "reach-around" is ~$3500.

In addition to Ram paying lawyer fees of $8(?) million, they have to develop/test the fix, pay the dealers to flash the ECU, and set up some vender to support the admin process. It's all pretty much invented from scratch. As such, there's sure to be flaws in the process. The process is getting figured out at the vender at the same time that 80% of all the claims are being made...the initial surge.

Ram got totally punked by this. It's us consumers that will ultimately pay. The process has predictable hiccups. Blame the lawyers.
 

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I sent in my signed and notarized offer letter and release form Friday. Before doing so I did have it reviewed by an attorney friend of mine. Her advice was to forego the offer. It's extremely well written for the benefit of FCA. She doubts anyone will be successful in arguing the driveability and performance aspects have changed in a substantial manner.

I'm doing what many have recommended and that is to have the AEM done and then get the GDE tune. The probability of the dealership installing the AEM is high so we might as well accept the offer and move on. We'll still be ahead by $2k+ which equates to quite a few cases of beer 🙂
 
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