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Discussion Starter #1 (Edited)
This is how I got my truck back after a dpf change. The service manager wouldn't return my calls after I asked his crew why they wouldn't put my truck together since it was already in the air and they had the parts. They were just going to wait until monday while I was sitting there they just said we're going to give you a rental.:mad: After I got the call that my truck was tested and the cell was gone it came back on as my wife and I were headed out to dinner and she smelled exhaust fumes and it's a good thing because I'm sure that breathing that stuff in isn't good and could of even killed us!!!!:mad::mad:
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After running my own scanner I got this:

Test report:
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MID:$01 TID:$81
- O2 Bank 1 Sensor 1
Max: 18.09073% Min: 6.59079%
Test result value: 11.26951%
PASS
----
MID:$01 TID:$82
- O2 Bank 1 Sensor 1
Max: 27.1979% Min: 14.59924%
Test result value: 19.99823%
PASS
----
MID:$01 TID:$83
- O2 Bank 1 Sensor 1
Max: 3S Min: 0S
Test result value: 0.7S
PASS
----
MID:$01 TID:$9c
- O2 Bank 1 Sensor 1
Max: 1.8S Min: 0S
Test result value: 0.3S
PASS
----
MID:$01 TID:$9d
- O2 Bank 1 Sensor 1
Max: 4.3S Min: 0S
Test result value: 1S
PASS
----
MID:$02 TID:$84
- O2 Bank 1 Sensor 2
Max: 1.99958 Min: -9.99424
Test result value: 0.16226
PASS
----
MID:$02 TID:$85
- O2 Bank 1 Sensor 2
Max: 9.99393 Min: -0.49989
Test result value: -0.00305
PASS
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MID:$02 TID:$86
- O2 Bank 1 Sensor 2
Max: 6S Min: 0S
Test result value: 0S
PASS
----
MID:$02 TID:$88
- O2 Bank 1 Sensor 2
Max: 50 Min: 32,768
Test result value: 2
FAIL
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MID:$02 TID:$89
- O2 Bank 1 Sensor 2
Max: 32,767 Min: 65,486
Test result value: 2
FAIL
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MID:$03 TID:$8a
- O2 Bank 1 Sensor 3
Test incomplete or dependant test failed
--
MID:$03 TID:$8b
- O2 Bank 1 Sensor 3
Max: 500 Min: 0
Test result value: 0
PASS
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MID:$04 TID:$8c
- O2 Bank 1 Sensor 4
Max: 32,767 Min: 2
Test result value: 93
PASS
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MID:$04 TID:$8e
- O2 Bank 1 Sensor 4
Max: 50 Min: 32,768
Test result value: 65,535
FAIL
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MID:$04 TID:$8f
- O2 Bank 1 Sensor 4
Max: 32,767 Min: 65,486
Test result value: 65,535
FAIL
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MID:$12 TID:$55
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Max: 4,096 Min: 6,193
Test result value: 23,024
FAIL
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MID:$21 TID:$90
- Catalyst Monitor Bank 1
Test incomplete or dependant test failed
--
MID:$41 TID:$94
- O2 Heater Monitor Bank 1 - Sensor 1
Max: 824°C Min: 806°C
Test result value: 815.20001°C
PASS
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MID:$42 TID:$95
- O2 Heater Monitor Bank 1 - Sensor 2
Max: 80S Min: 0S
Test result value: 10.6S
PASS
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MID:$43 TID:$96
- O2 Heater Monitor Bank 1 - Sensor 3
Max: 3,563mOhm Min: 1,500mOhm
Test result value: 2,313mOhm
PASS
----
MID:$44 TID:$97
- O2 Heater Monitor Bank 1 - Sensor 4
Max: 80S Min: 0S
Test result value: 13S
PASS
----

End of report.
 

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Discussion Starter #3
As you can see I started putting it back because of the fumes and then in one of the pic you can see I found an 02 sensor that wasn't plugged in at all!!!!
 

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Its shameful any service dept would allow that kind of half @ss type of work to happen much less a dealer. It's reasons like this why I suggest a dealership sticky that identifies good and bad work performed by location / region.
 
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Love that new muffler bracket. Always knew I carried bungee cords for a reason.

Sad really! Hope there is another FCA dealer near you that you can check out, good luck.
 

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The thing I find the weirdest about the dealerships is how few ram truck dealers there are in all of our states. There are so many chev Ford and other dealers with actual certified techs, but the common thing I'm hearing from everyone across the country is how few of dealers there are, how many hours it takes to get to the closest one, how few diesel techs there are if even any at all, and how backed up they are with diesels.
Now one question. Isn't the cummins one of the top selling and lasting diesel trucks on the road? How are those trucks being fixed? Is it the same? It's sad really. The parts supply, warranty quality and technician quality. I love my truck and I'm glad it's out of warranty.
 
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I guess it depends on the part of the state and population. I have 122 dealers within 100 miles of me and 22 dealers within 28 miles.
 

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The thing I find the weirdest about the dealerships is how few ram truck dealers there are in all of our states. There are so many chev Ford and other dealers with actual certified techs, but the common thing I'm hearing from everyone across the country is how few of dealers there are, how many hours it takes to get to the closest one, how few diesel techs there are if even any at all, and how backed up they are with diesels.
Now one question. Isn't the cummins one of the top selling and lasting diesel trucks on the road? How are those trucks being fixed? Is it the same? It's sad really. The parts supply, warranty quality and technician quality. I love my truck and I'm glad it's out of warranty.
Good points Shawn. A thought came to mind about the dealerships, I do remember during the bankruptcy period Chrysler closed dealerships that were less profitable, usually the rural / small town dealerships got the ax but even then it was a flawed process I remember one instance they closed a large city dealer forcing owners to drive an hour away to small town dealer because they were likely looking only at a sales chart. I'm thinking back to '89 when those Rams started hitting the roads, I too am curious how their dealership experience fared, tech training, my guess is that since that truck was 5 years in the development they had ample time to put a process in place in terms of dealer training and support I had read they had only anticipated selling 10k trucks they sold 16k. I wonder what a Ram Forum on that truck would have sounded like back then?
 

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97mcs location location sounds like that's where we need to move. Wherever that is
 

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If I were the original poster I would put the time in to find a way to email the pics and vids to FCA and ask for some action on their part to set things right. If the 'asking' and explaining it is their best interest to cause this to be properly repaired yielded no results then it is time for threats and public distribution of the details with the relevant state and federal agencies. There is no excuse for the condition the vehicle was in when it wasgiven back to yoiu. It wasn't a 'one off mistake' or a misdiagnosis or many of the otehr legitimate excuses. It looks to me like 'with malice and forethought' or gross incompetence by the tech and the mangement of the service department. Neither of which should be acceptable to the dealership's owner or FCA.
 

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Discussion Starter #17
If I were the original poster I would put the time in to find a way to email the pics and vids to FCA and ask for some action on their part to set things right. If the 'asking' and explaining it is their best interest to cause this to be properly repaired yielded no results then it is time for threats and public distribution of the details with the relevant state and federal agencies. There is no excuse for the condition the vehicle was in when it wasgiven back to yoiu. It wasn't a 'one off mistake' or a misdiagnosis or many of the otehr legitimate excuses. It looks to me like 'with malice and forethought' or gross incompetence by the tech and the mangement of the service department. Neither of which should be acceptable to the dealership's owner or FCA.
Case manager is supposed to contact me tomorrow but I will be back at that dealership first thing in the morning because they owe me first if for putting everything back together so I don't for of exhaust fumes but also an apology, the techs job and the problem fixed.

They told me I need to go back and give them manager the chance to make it right.
 

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I could understand if there was a fitting left loose or something like that. This is simply gross negligence by a tech who doesn't care.
 

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I could understand if there was a fitting left loose or something like that. This is simply gross negligence by a tech who doesn't care.
I'm sure if Dano was to share his videos via Social Media and FCA were to get word that dealer would get a little more than a stern phone conversation and potentially an aggressively waving finger. It makes them look grossly incompetent.
 
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Mines back in the shop we'll see what exhaust items they'll be replacing and I'll be sure to go under and do a very good look over after seeing this. Hopefully you get everything worked out.

I would say hopefully you get free oil changes or something out of butt I don't even know if I would trust them with a simple thing as that.

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