So I figured I'd update everyone on the status of the subject issue here. I dropped my truck off on Tuesday to have the heating issue fixed. Picked it up on Thursday but the engine was already warm so I couldn't tell if the ptc heaters were working. Per the invioce they had replaced the heater core. Friday morning I started the truck and it blew cold air, not even a hint of warmth until the coolant was over 60. It was -10 out, not sure if that was influencing this. I just tried it again at ~10f and still no warm air.
Not only was the issue not fixed, BUT my dash was reinstalled incorrectly with a large gap, say 1/4", on the passenger side where it meets the pillar. See attached photo. It seems to be the entire dash too, as in where the center console meets the vertical dash section it's also shifted by roughly the same amount.
It was light when I picked the truck up and the wife, kids and I went grocery shopping after. When we left it was dark and on the way home I noticed a lot of glare coming from the rear view mirror. Come to find out my auto dimming mirror doesn't work anymore. I click the button and after a few seconds it turns off.
As you can imagine, at this point I'll livid. I called the dealer up yesterday to discuss all 3 issues and this I was I'm told. I should have mentioned earlier, I'm now just out of the 36k mile warranty. This issue started before the warranty was up though.
1. There's nothing more they can replace and these trucks don't have factory ptc heaters. They may be an option though on certain trim levels.
I took a picture of the ptc fuses and plan on sending them a picture showing these. Anything else I should try? Does anyone know if any of the RAM documentation mentions these? It bothers me that dealers don't know these things.
2. The dash was like that before they took it apart.
BS. Whoever worked on it was either rushing or didn't know what they were doing. Maybe both.
3. The dash removal and the auto dimming mirror have nothing in common.
I'm almost positive the connection for this would behind the head unit which is behind/under the dash. Any thoughts here?
Sorry to rant, I'm just unbelievably annoyed by all of this. In essence nothing was fixed and the truck was returned to me with more stuff wrong. Any input on how I should handle this with the dealer?