RAM 1500 Diesel Forum banner

Cranks, Sputters, No Start

4720 Views 87 Replies 11 Participants Last post by  jhauler55
Truck: 2015 Tradesmen, 4x4, 133k miles on the O. AEM stock tune, no W58 completed as of yet. (wish i did)
Problem: Cranks, no start
Symptoms: Truck started, drove 50 feet and than stalled with the ole TPS fault on the dash HMI. No start after.

Completed items: Battery is on charger when I troubleshoot. Fuel Filter changed when problem ocured. Always on time with PM schedule. Shell Rot. 5/40 used. Mobile 5w40 was used during the Rotella shortage of 2021. NO codes for anything relating to no start. I have my typical dirty intake swirl valve codes, along with a p0128 code that I cannot fix even tho T-stat is new. 5 gallons of new fuel added to tank.

Had my ED towed to my house a day ago since it would crank but no start. It sounds like its about to take off and fire, but never does. So its not just a crank, no start. Its a crank, almost start, no start.

I will post the AlphaOBD report, but keep in mind this was preformed with a non running engine that was only cranking. I noticed on one report, it claimed I had water in the fuel. This is why I added new fuel. Reports after claim no water. Never had any kind of light and the ECM (in alphaOBD) claims the truck has driven 0km lifetime with a water warning. So, not sure why thats there. I also noticed an alternator fault on the report. Never had any voltage or charging issues so not sure what to think here. Crank signal according to AlphaOBD is not dropping and is recognized. Fuel rail says its getting pressure on A-OBD and the lift pump turns on (going by ear) for 30 seconds, primes, and shuts off.


My gut tells me its the reluctor magnet. My heart wants it to be the alternator. Could the alternator issue of been masked by a battery that was strong enough to run all the glow plugs/injectors/pumps. I am fully prepared to drop this transmission and change the part in my cold wet driveway if thats what it will take. But I dont have the time or money to be a part changing monkey. I need a surgical diagnosis before my mitts get dirty. Single father with 3 children, full custody, and this is our only vehicle. Its my bread and butter and I need it NOW!

In the meantime, Im dropping 400 dollars a week on a rental car and skipping important bills along the way. My only option really...

I have a video of the truck cranking and sputtering, and I can provide any A-OBD reports needed. Attached is a report I pulled while I was cranking away hoping for a miracle.

My next step, i guess, is to remove the starter and use a bore scope to maybe try and see the tone ring. At least that will give me a solid path forward.

Any help is appreciated.

PS: The "alternator" fault... Is it faulted because its not being run/excited?

Vehicle Line: DS - RAM 1500
Model Year: 2015
Body Style: 4-Door Pickup
Country Code: USA
Assembly Plant Data:
Normalised (Absolute) accelerator pedal position 1 for OBD tester: 0.00 %
Normalised (Absolute) accelerator pedal position 2 for OBD tester: 0.00 %
Engine speed: 0.00 rpm
Boost Pressure: 963.00 hPa
Raw value of Terminal 50 from hardware: Off
AC Fan Request: Off
Air conditioner compressor request: On
Raw signal from the digital gearbox neutral position sensor: On
Clutch switch: Off
Clutch Interlock Switch: Off
Redundant Brake Switch Status: On
Main Brake Status: On
Air mass per cylinder: 0.00 mg/hub
Vehicle speed: 2.56 km/h
Cruise control status: Not defined
4WD Switch state: Low Range
Cruise control: Standard Cruise Control
5 Button Cruise Control: No
Select Speed Control: No
Active Grille Shutter Equipped: No
Electric Thermostat Heater Equipped: No
Vacuum Pump: Yes
Air Condition: Fixed Displacement
Active Noise Cancellation: No
EGR bypass position sensor: No
Electric Coolant Valve Equipped: Yes
Stop&Start: No
DEF (urea) system: Yes
A580 Variant Equipped: No
PWM Fan: Yes
Low/High Fans: No
ABS: ABS with ESP
4 pin MAF: No
8 pin MAF: Yes
Swirl Position Sensors: Yes
Oil Vapour Pressure Sensor: Yes
EGR Out Temp Sensor: Yes
CAC In Temp Sensor: Yes
Status of Transmission type: Automatic
Lambda/Particulate filter presence: Not defined
PTC Equipped: 3 PTC heater relays, 3 heaters
Gear Shift Indicator: No
ADJ Starting Torque: 0.00 Nm
ADJ Idle Speed: 0.00 rpm
ADJ Tire circumference: 4123.20 m
MIL: Off
Engine condition status:
Regeneration Status: No
Boost control status: Disabled
EGR Control Status: Disabled
EGR cooler bypass status: Off
LSU signal is valid: Yes
Glow plugs activated: No
Water In Fuel: Not present
Main Brake Status: Pressed
Redundant Brake Switch Status: Pressed
Clutch pedal: Pressed
Fan powerstage 1st command: Not activated
Fan powerstage 2nd command: Not activated
AC requested: Not requested
AC compressor switched ON: Yes
Status of injection:
Main injection: Not present
Pilot injection 1: Not present
Pilot injection 2: Not present
Pilot injection 3: Not present
POST 1 injection status: Not active
POST 2 injection status: Not active
POST 3 injection status: Not active
POST 4 injection status: Not active
Starter Relay Status: Off
Air Condition Compressor Off: On
Crankcase Ventilation Heating: Off
Glow plugs lamp: Off
Glow plugs relay: Off
Pre-Supply Pump: Off
Fuel filter heater: Off
Fuel filter water level warning lamp: Off
Raw digital inputs & outputs:
Key status: On
Main Brake Status: Pressed
Redundant Brake Status: Pressed
Request To Switch On/Off The Main Relay: On
Control Signal for the Starter Relay: Off
Converted Analog inputs:
The Pressure at Turbine Upstream: 967.00 hPa
Sensed Value Of The Temperature At Particulate Filter Upstream: 10.06 Deg.C
Air temperature at HFM position: 14.56 Deg.C
Sensed value of environment air pressure: 970.00 hPa
Sensed battery voltage: 12440.00 mV
Sensed fuel temperature: 6.66 Deg.C
Charged Air Cooler downstream Pressure: 963.00 hPa
Sensed inlet air temperature: 5.96 Deg.C
Lambda value measured from LSU: 0.00
Air mass per cylinder: 0.00 mg/Hub
Engine oil temperature: 4.26 Deg.C
Sensed pressure downstream of the particle filter: -2.00 hPa
Maximum rail pressure during last 10 ms: 7.10 bar
Engine coolant temperature: 5.06 Deg.C
Sensed value of the temperature at Ttrbnus: 11.36 Deg.C
Temperature before OxiCat: 10.06 Deg.C
Sensed value of oil pressure: 25.00 hPa
Sensed value of actuator position without error handling: 4.99 %
Cruise control status: No Key Pressed
Accelerator pedal: potentiometer track 1: 0.00 %
Accelerator pedal: potentiometer track 2: 0.00 %
Crankcase differential pressure sensor signal: 0.03 hPa
Conditioner pressure: 3628.00 hPa
3 way Coolant valve actuator position sensor signal: 0.00 %
Temperature before Oxidation Catalyst: 8.66 Deg.C
Temperature before Particulate Filter: 9.86 Deg.C
Temperature before Turbine: 10.46 Deg.C
EGR rate into the engine: 0.00
EGR cooler downstream temperature: 5.36 Deg.C
Radiator out temperature sensor signal: -50.04 Deg.C
Charged air cooler Upstream temperature: 4.66 Deg.C
Nox concentration of Nox Sensor 1: -7.00 ppm
Nox concentration of Nox Sensor 2: -4.00 ppm
NOx emission downstream of secondary catalyst: 0.00 ppm
Offset corrected NOx signal from post NOx sensor: 0.00 ppm
Swirl valve actuator sensor position 1: 0.08 %
Swirl valve actuator sensor position 2: 36.16 %
Pressure downstream of air filter: 962.00 hPa
Relative humidity of fresh air: 51.18 %
Turbocharger position control: 84.08 %
SCR Urea Tank Temperature: 3.86 Deg.C
SCR Urea Level: 52.28 %
SCR Urea Level: 95.00 mm
Urea (Reductant) Pump Pressure: 0.00 hPa
Exhaust gas temperature Upstream SCR: 5.46 Deg.C
Raw analog inputs:
Raw Voltage Value of Particulate Filter Upstream Sensor: 811.20 mV
Raw ADC value of environment air pressure: 3831.60 mV
Raw ADC signal from environment temperature sensor: 0.00 mV
Raw ADC value of fuel temperature: 3910.00 mV
Raw value of voltage read from ADC for charged air cooler downstream pressure module: 1558.80 mV
Raw ADC value of downstream charged air temperature: 4388.20 mV
Raw voltage value lambda signal after subtraction of reference 1.5 Volt: -9.60 mV
Raw ADC value of oil temperature sensor: 4325.40 mV
Raw voltage from the ADC PFlt Differential Pressure sensor: 566.80 mV
Raw value of temperature at upstream of the oxidation catalyst: 806.40 mV
Raw voltage value of position sensor: 889.40 mV
Raw value of rail pressure: 513.00 mV
Raw ADC value of downstream engine coolant temperature sensor signal: 3416.20 mV
Turbine Upstream Temperature Sensor Voltage: 811.20 mV
Accelerator pedal: potentiometer track 1: 425.00 mV
Accelerator pedal: potentiometer track 2: 214.80 mV
Crankcase differential pressure sensor signal: 850.20 mV
Conditioner pressure: 522.80 mV
Temperature before Oxidation Catalyst: 806.40 mV
Temperature before Particulate Filter: 811.20 mV
Temperature before Turbine: 811.20 mV
EGR cooler downstream temperature: 796.60 mV
Radiator out temperature sensor signal: 4999.80 mV
Charged air cooler Upstream pressure: 4629.80 mV
Swirl valve actuator sensor position 1: 503.20 mV
Swirl valve actuator sensor position 2: 1871.60 mV
Pressure downstream of air filter: 3768.20 mV
Urea (Reductant) Pump Pressure: 0.00 mV
Exhaust gas temperature Upstream SCR: 801.40 mV
3 way Coolant valve actuator position sensor signal: 2805.20 mV
Status message for vehicle pedals:
Clutch pedal pressed: No
Accelerator pedal potentiometer 1 used: Yes
Accelerator pedal potentiometer 2 used: Yes
Accelerator pedal error condition: No
Brake Pressed: Yes
Redundant switch brake pedal pressed: Yes
Brake switch error condition: No
Throttle status:
Throttle open: No
Throttle in required position: Yes
Throttle valve in fault: No
Status message for pre-supply pump:
Pre supply pump Command On: No
Engine Crank: No
Fuel pump relay in fault: No
EGR cooler bypass status:
EGR: On
EGR in fault: No
Air flow sensor in fault: No
Status message for oil pressure switch:
Oil pressure switch: Off
Engine Running: No
Insufficient oil pressure with engine running: No
oil sensor in fault: No
Oil pressure lamp status: On
Boost control status:
Boost closed loop controller is active: No
Position controller enabled: No
Offset learning procedure already performed in this driving cycle: Yes
Gear engaged: 0
Enable Fuel Pump to Energize: On
LIN Values:
Alternator Load: 0.00 %
Alternator Load Response Ramping Time: 5.75 sec
Alternator Voltage Set Value: 0.00 mV
Engine speed: 768.00 rpm
Alternator Excitement Current: 0.00 mA
Alternator Status High Temp Fault: No
Alternator Status Mechanical Fault: Yes
Alternator Status Electrical Fault: Yes
Alternator Status Communication Fault: No
Alternator Status Timeout Fault: No
LIN output error state: No
Any Alternator Error Present: Yes
Alternator Parameters:
Current state of the LRT calculation-- engine speed is greater than threshold: No
Battery temperature: 10.06 Deg.C
Alternator Set point Voltage: 0.00 mV
Alternator load response time: 5.75 sec
Battery Voltage after Defect Detection and Handling: 12440.00 mV
Alternator Load: 0.00 %
Alternator Excitation Current: 0.00 mA
Km with 'Water in diesel' warning lamp 'ON': 0 km
Cruise control status: :
Cruise Control Speed: 0.00 km/h
Cruise Switch 1 State: No Key Pressed
Cruise Switch 2 State: No Key Pressed
Engage & Enable not Inhibited: No
Cruise Control is Off: Yes
Wheel Spin Detected: No
BRAKE SWITCH PRESSED: Yes
P/N SWITCH in P or N: Yes
Inhibit Software Declutch Detected: No
CLUTCH UP STOP SWITCH PRESSED: Yes
Vehicle speed Greater than High Limit: No
Vehicle speed Lower than Low Limit: Yes
Engine RPM Greater than High Limit: Yes
Vehicle Speed Less Than CC Minimum Set Speed: Yes
Clutch Interlock Switch Pressed: Yes
TPS Limpin: No
MAP Sensor Limpin: No
Crank Signal Intermittent: No
No Trans Bus Message: No
Trans Flt Current (OBD2): No
Cruise Switch Failed: No
Pedal Sensor Failure: No
Level1 Safety Cruise off Request: Yes
Level1 Safety Cruise Disable Request: No
Cam Signal Missing: No
Cam/Crank Signal Tolerance: No
Crank Signal Missing: No
Cruise Not Learned/Configured: No
4WD Low: No
Disengaged Due To Disenabled: No
CANCEL SWITCH PRESSED: No
BRAKE SWITCH PRESSED: No
P/N SWITCH in P or N: No
CLUTCH UP STOP SWITCH PRESSED: No
N/V > High Limit: No
N/V < Low Limit: No
Engine RPM Greater than High Limit: No
Set Attempted Below Intelligent Cruise Control (ICC) SET MPH MIN: No
Clutch Interlock Switch Pressed: No
Cruise Switch Failed: No
Cruise Disabled: No
Wheel Spin Detected: No
On/Off switch Pressed: No
TPS Limpin: No
MAP Sensor Limpin: No
Trans Flt Current (OBD2): No
No Trans Bus Message: No
Cruise Switch Failed: No
Pedal Sensor Failure: No
Level1 Safety Cruise off Request: No
Crank Signal Intermittent: No
Cruise Not Learned/Configured: No
Level1 Safety Cruise Disable Request: No
Cam Signal Missing: No
Cam/Crank Signal Tolerance: No
Crank Signal Missing: No
4WD Low: No
Auxiliary Heater Information:
Coolant Temp Limitation: 156.00 Deg.C
Actual Coolant Temp: 4.80 Deg.C
Actual Ambient Temp: 4.00 Deg.C
PTC enable automatic control status: Not requested
PTC 1 Relay Request (Bus Message Tx): Not requested
PTC 2 Relay Request (Bus Message Tx): Not requested
PTC 3 Relay Request (Bus Message Tx): Not requested
Add-on heater status (PTC relay #1 status) via CAN: Not requested
Add-on heater status (PTC relay #2 status) via CAN: Not requested
Add-on heater status (PTC relay #3 status) via CAN: Not requested
RPM Threshold Not Achieved: Yes
Fuse condition for stepwise switch-off: No
Ignition Off-Draw (IOD) Fuse Pulled: No
Battery Voltage Too Low: No
Alternator load too high: No
HVAC Rear Defeat Message: No
HVAC Front Defeat Message: Yes
Coolant Temp Too High: No
Start Delay not achieved: Yes
PTC Heater 1: Off
PTC Heater 2: Off
PTC Heater 3: Off
Fixed Displacement A/C Status:
A/C Coolant Pressure: 3600.00 hPa
A/C Pressure Upper Limit: 32800.00 hPa
AC Disabled Due To Coolant Temperature Too High: No
Defrost Selected: No
A/C Selected: No
AC requested: Yes
Status of A/C Switch: Off
Fan Request 1: Off
Fan Request 2: Off
Variable Displacement A/C Status:
A/C compressor PWM status: 0.00 %
A/C Coolant Pressure: 3600.00 hPa
A/C Pressure Upper Limit: 32800.00 hPa
Evaporator temperature: -4.80 Deg.C
Evaporator Target Temperature: 29.60 Deg.C
Ambient temperature: 4.00 Deg.C
AC Evaporator Temperature Failed: No
A/C Head Pressure Cut Out: No
AC Evaporator Temp Message Cut Out: No
AC freeze flag: No
A/C Compressor Over speed Cut Out: No
Defrost Selected: No
A/C Selected: No
AC requested: Yes
Fan Request 1: Off
Fan Request 2: Off
IMA/IVA code of injector cylinder 1 (6 Cylinder Application): 7RGK255
IMA/IVA code of injector cylinder 2 (6 Cylinder Application): 81R64A6
IMA/IVA code of injector cylinder 3 (6 Cylinder Application): ASZEA1A
IMA/IVA code of injector cylinder 4 (6 Cylinder Application): 8IHH6WA
IMA/IVA code of injector cylinder 5 (6 Cylinder Application): 78ZRYW4
IMA/IVA code of injector cylinder 6 (6 Cylinder Application): 6Y6ZZ13
See less See more
41 - 60 of 88 Posts
And this also confirms that if your reluctor fails similar to the way mine did with only 2.5 segments missing, your vehicle may not throw a DTC and may sound like its going to start if you just keep cranking. This was information I could not find anywhere. Now we know.

When mine failed I was not doing anything other than pulling out of my works parking lot to head home. Idle speed with no prerequisites prior to detonation.

If anyone does this with a floor jack, make yourself a wooden carriage for the trans to ride on with center of gravity kept in mind. The transfer case is left on the trans to make the job easier. This however makes the entire gearbox very back heavy. I used a ratchet strap to counter this balance issue, however I would recommend picking your load points in a better thought out position. I had a few very close calls and if that baby ratchet strap decided to snap, the night could of had a much different outcome. Not worth it. Be smarter.

Could it of been too hard to just make this a sprocket like many other vehicles? And maybe even get crazy and engineer it on the front of the block? FFS...

Up next, a GDE PCM and a new intake manifold/plenum.
See less See more
  • Like
Reactions: 5
Fine work and a great piece of writing I might add.
  • Like
Reactions: 3
Oh it tastes very sweet. I had been preparing myself for the occasion of not seeing a damaged ring upon flex plate removal after all that wrenching and maneuvering. Telling myself that this has to be done anyways.

Happy is an understatement ! !
I got to be honest, I'd be sweating that also, glad you truck is on the road to recovery(y), I've got a friend that I've known since child-hood that owns a transmission shop, he has not told me a Dollar figure but said he will help me out whenever I decide to swap the tone wheel out, I have a 16 that for whatever reason is not part of the recall, but lets just say I have some trust issues with "Still-antics" 😬 :cry:
  • Like
Reactions: 2
I have a 16 that for whatever reason is not part of the recall
Wasn't there at least one person on the forum who lost their tone wheel even though they were not part of the recall? I was part of the recall and stopped using my 2015 on long towing trips. For the most part, I stayed within 200 miles from home and drove the 2020 truck. Fortunately for me, the tone wheel finally failed, so I was able to get it repaired under warranty.

How many miles are on your truck? It seems that most tone wheel failures occur between 90,000 - 130,000 miles. Also, do you have the updated software that keeps the truck running upon a tone wheel failure?
Wasn't there at least one person on the forum who lost their tone wheel even though they were not part of the recall? I was part of the recall and stopped using my 2015 on long towing trips. For the most part, I stayed within 200 miles from home and drove the 2020 truck. Fortunately for me, the tone wheel finally failed, so I was able to get it repaired under warranty.

How many miles are on your truck? It seems that most tone wheel failures occur between 90,000 - 130,000 miles. Also, do you have the updated software that keeps the truck running upon a tone wheel failure?
Yes there have been a few IIRC that their trucks have been outside the qualifiers to be considered part of the recall, and I am pretty sure we have one member that is outside the qualifications and experienced a tone wheel failure, and was "forced" to make or have repairs done themselves, with the hope of being reimbursed, as far as mileage, I have recently eclipsed the 100k mark, I have a tone wheel ready and recently ordered the sensor.....I am in the "window" of common failure so trying to make it as painless as possible, may do a "pre-emptive" strike and worry or not worry about reimbursement, little perplexed what the criteria of not being part of recall was/is, Is it a supplier issue???, Is the "genuine" Mopar tone wheel I bought just another somewhat compromised or questionable replacement???

I have not seen a recall notice for the updated software fix, last time I checked I'm not listed for W58 or W68, I'm guessing my serial number is outside FCA's Criteria :rolleyes: :unsure:

Also tuned and not looking to make any dealer visits if I can avoid it
See less See more
  • Like
Reactions: 1
Yes there have been a few IIRC that their trucks have been outside the qualifiers to be considered part of the recall, and I am pretty sure we have one member that is outside the qualifications and experienced a tone wheel failure, and was "forced" to make or have repairs done themselves, with the hope of being reimbursed, as far as mileage, I have recently eclipsed the 100k mark, I have a tone wheel ready and recently ordered the sensor.....I am in the "window" of common failure so trying to make it as painless as possible, may do a "pre-emptive" strike and worry or not worry about reimbursement, little perplexed what the criteria of not being part of recall was/is, Is it a supplier issue???, Is the "genuine" Mopar tone wheel I bought just another somewhat compromised or questionable replacement???

I have not seen a recall notice for the updated software fix, last time I checked I'm not listed for W58 or W68, I'm guessing my serial number is outside FCA's Criteria :rolleyes: :unsure:

Also tuned and not looking to make any dealer visits if I can avoid it
I have a 2015 that is covered under the software fix that puts the truck in limp mode if the tone ring fails. Since I only drive 8000 miles a year or so I am thinking of having it replaced as a "maintenance item" out of pocket when my truck goes in for the HPFP. I have no problem swapping ECM's for dealer visits since I have a spare!
I have had no bad experiences at the local dealer in my area but I do believe like most they charge top dollar!
  • Like
Reactions: 1
Also tuned and not looking to make any dealer visits if I can avoid it
You may want to have your tuner send you the software patch. I had GDE download the software patch just for added insurance. We drove nearly two hours in derate (55 mph) to get to the dealer, but at least the software worked.
  • Like
Reactions: 1
You may want to have your tuner send you the software patch. I had GDE download the software patch just for added insurance. We drove nearly two hours in derate (55 mph) to get to the dealer, but at least the software worked.
HDDS 😢 😢 😢
HDDS 😢 😢 😢
Oh, you're in a conundrum. On a positive note, you have a good tune, though!

If you make long out-of-state trips, then you might want to bite the bullet and have it replaced under your own terms, then file for reimbursement and hope for the best.
  • Like
Reactions: 2
Wasn't there at least one person on the forum who lost their tone wheel even though they were not part of the recall? I was part of the recall and stopped using my 2015 on long towing trips. For the most part, I stayed within 200 miles from home and drove the 2020 truck. Fortunately for me, the tone wheel finally failed, so I was able to get it repaired under warranty.

How many miles are on your truck? It seems that most tone wheel failures occur between 90,000 - 130,000 miles. Also, do you have the updated software that keeps the truck running upon a tone wheel failure?

My truck had 133k miles when the tonering flaked out. I did not have the software patch/recall done but I did have AAA. Which was nice.
  • Like
Reactions: 1
Yes there have been a few IIRC that their trucks have been outside the qualifiers to be considered part of the recall, and I am pretty sure we have one member that is outside the qualifications and experienced a tone wheel failure, and was "forced" to make or have repairs done themselves, with the hope of being reimbursed, as far as mileage, I have recently eclipsed the 100k mark, I have a tone wheel ready and recently ordered the sensor.....I am in the "window" of common failure so trying to make it as painless as possible, may do a "pre-emptive" strike and worry or not worry about reimbursement, little perplexed what the criteria of not being part of recall was/is, Is it a supplier issue???, Is the "genuine" Mopar tone wheel I bought just another somewhat compromised or questionable replacement???

I have not seen a recall notice for the updated software fix, last time I checked I'm not listed for W58 or W68, I'm guessing my serial number is outside FCA's Criteria :rolleyes: :unsure:

Also tuned and not looking to make any dealer visits if I can avoid it
As far as I know, the tonering has not had any changes as far as design or engineering is concerned. Hopefully they are using better glue nowadays. Mine just seemed to become brittle due to heat cycles and centrifugal forces.
  • Like
Reactions: 2
Wasn't there at least one person on the forum who lost their tone wheel even though they were not part of the recall? I was part of the recall and stopped using my 2015 on long towing trips. For the most part, I stayed within 200 miles from home and drove the 2020 truck. Fortunately for me, the tone wheel finally failed, so I was able to get it repaired under warranty.

How many miles are on your truck? It seems that most tone wheel failures occur between 90,000 - 130,000 miles. Also, do you have the updated software that keeps the truck running upon a tone wheel failure?
Bio, this was the one that stuck out for me, because I was questioning the same things :oops: , sorry, but it took me a "minute" to find it:unsure:😂😂😂

Here's my experience with a failed tone wheel on my 2015 Ecodiesel.

Accelerating onto the Interstate my truck dies.

Tow it to the dealer.

Dealer confirms with a borescope the tone wheel is damaged. They completed open recalls W58 and finally got the software to finish V08, but wouldn't do W68 b/c my VIN wasn't part of the recall.

I explained to my Service Writer, his boss, the Customer Service person at FCA and his boss that my vehicle failed in the exact way it's described in W68.. All four of these folks hid behind the list of VIN that they negotiated with NHTSA back in the summer of 2020, which doesn't cover all the trucks built in 14-16. Nobody would acknowledge the failure in my truck, only repeat the VIN safety net they negotiated for themselves. Finally FCA Customer Service Boss agreed to cover the parts (around $300), but stuck me with the 7 hours of labor to replace the tone wheel and another hour of "diagnostic" labor ($1280 in labor alone). When I asked her why W58, which is a fix for when W68 happens, is an active recall for my VIN if there's no danger of W68 actually happening to my vehicle. For that she had no answer, that's when she finally offered the parts. I should've taken the parts and done the parts swap myself, but I was so enraged at these circular conversations that I foolishly agreed to have the dealer do the repair. I also asked her directly if my participation in the Class Action Lawsuit had anything to do with my VIN not being on the list, she said absolutely not. I also asked her if the V08 (AEM) recall kicked me out of the W68 VIN list, she said no to that too. I mention that b/c I recall reading speculation about this from other folks on the forum and wanted to put this out there.

I tried to get someone to explain to me why there were faulty tone wheels sporadically installed on these engines for three years, but not all the engines had the faulty ones and how they knew which ones were faulty. I see from NHTSA documents that the faulty tone wheels were manufactured in France by Hutchinson so maybe other engines had wheels from a different factory or something, but nobody at FCA would even talk to me about how the determination process was done to get to these "affected" VIN.


The arrogance and self assuredness of these employees is the part I find most disgusting, I'd donate the $1280 to charity if I could get FCA to cover the labor to replace the faulty part. it's not even about the money for me anymore. My trucks got 230,000 miles so I don't expect everything to be a recall or warranty for the entire life of the truck, but they could've made hundreds of thousands in sales off of my family in future years, but instead they chose to cheat me out of $1280 in labor and satisfy themselves.

Bottom line: Not a pro operation.
  • Like
Reactions: 1
Bio, this was the one that stuck out for me, because I was questioning the same things :oops: , sorry, but it took me a "minute" to find it:unsure:😂😂😂
Nice find! The fact that he got 230,000 miles out of his tone wheel tells me that his probably wasn't from the bad batch, instead, it simply failed due to the accumulation of time and miles. What are your thoughts?
  • Like
Reactions: 1
Nice find! The fact that he got 230,000 miles out of his tone wheel tells me that his probably wasn't from the bad batch, instead, it simply failed due to the accumulation of time and miles. What are your thoughts?
more than likely, just like Jhauler55 mentioned. time and heat cycles, while I share the same sentiments Erf mentioned, in time I expect things to break down and be on my dime, just wondering what the circumstances for Year model/VIN and what criteria they use, surely they do not have individual tone wheels serialized to which vehicle they were installed on would they???? Maybe FCA employee could shed some light, I have also considered that the supposed bad tone wheels my have been between build dates (as being the main consideration) also hoping my replacement tone wheel is not in the same batch of suspect parts (NOS)

also I don't plan on getting 200k+ miles out of mine :oops: , mine will be addressed sooner than later;) thinking I have seen some of your post "looking" down the road, it is never a bad option(y)
  • Like
Reactions: 2
also I don't plan on getting 200k+ miles out of mine :oops: , mine will be addressed sooner than later;) thinking I have seen some of your post "looking" down the road, it is never a bad option(y)
That's smart on your part. As you've heard me preach many times before, I'd rather change a part on my time prematurely than be inconvenienced with a failure when it's least expected.
  • Like
Reactions: 2
Cover my rental? 🤣 I kid. I kid.

Thanks for the response !!
That's in our wheelhouse! If you'd like help, DM us!

Callie
Ram Cares
While I wait for parts, (do not trust aftermarket OEM dealer sites. They are all out of stock on the reluctor wheel) I was super fortunate enough to come across a local preban GDE hot tuned PCM for my truck, locally, thanks to forum member tdc5152 who happened to have one for sale. I am super excited to turn off the items choking down and slowly killing my ED. Until then, we wait...
  • Like
Reactions: 1
Parts are here. Problem is, its negative nothing outside and I am waiting for a salamander I ordered to arrive.
  • Like
Reactions: 1
Im going to puke...

got the trans back in and finished up the Torqueconverter to flexplate bolts, and broke the last one of the 6.....

FML.
  • Wow
  • Sad
Reactions: 2
Im going to puke...

got the trans back in and finished up the Torqueconverter to flexplate bolts, and broke the last one of the 6.....

FML.
You know the saying. When it rains, it pours. "Misfortunes or difficult situations tend to follow each other in rapid succession." Stay positive and do what you can to remedy the issue. (y)
  • Like
Reactions: 2
41 - 60 of 88 Posts
Top