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Discussion Starter · #1 ·
Hey Gang I guess I'm here to tell my tale and hear if I should expect any pushback on warranty claim. Here is the story:

Purchased 2016 Ecodisel on June 30 2016
Canada powertrain warranty is 100k and or 3 years.
I purchased an extension to 5 years for $2500 (this will be June 30 2021......)
I've had a few warranty issues including timing cover leak, injector replacement.... and many more. I have all service records including oil changes.
I've always been asked to pay for diagnostics, then I get a bill for ZERO dollars and walk away annoyed, but happy I'm not out of pocket.
I drive out to Kelowna not towing, but dash says 46c outside. Engine temps and gauges are fine with coolant 98c, trans 96c and oil 100c. Going up a hill engine looses power, Low Oil pressure warning. I pull over immediately leaving no more than 50 feet of oil on the road. So much oil i assumed the oil filter had come off, or similar.
This was on JUNE 30 2021 (7pm). THE VERY LAST DAY OF MY "Gold Plan" Extended Powertrain Warranty (od was 85,000KM)

I get it towed to a ok tire who are closed. I get it towed to a dealer in Kelowna BC. She immediately tells me Sorry to Say your Warranty has ended. I explained that this happened on June 30 and she can call BCAA for tow records if it comes to that. She then said that it wasn't received to her yard until after it had expired. She quickly walked that back but it still put me on edge like this claim was going to be a fight.

I still don't have an official diagnostic report as they have taken pictures and sent off to Fiat/Chrysler and are waiting for the go ahead. She did say the following:
1. oil was still in engine. Leak appeared to be higher by the starter. Could be a thrown rod. Engine is seized.
2. tech took oil pan off, and lots of metal. Could be a "thrust bearing" but she doesn't know because she doesn't have the report. We need to wait for F/C to approve then she will send details to me.


QUESTION TIME:
This seems like a HUGE stroke of luck that I still had 4 hours on warranty when the failure happened. Warranty purchase date 6/30/2016. Plan code 415 (i assume they call this Gold?) and it is for 60 months or 5 years.
1. Last day is the 30th. This is at midnight right? If it was July 1st I would be out, but this was June 30. Should I expect any push back?
2. I flew back today before an official report. Can I expect a rental car? Dealership did not have courtesy cars...
3. Should i ask they put on a flatbed to Calgary, or cover my flight or is that outside the realm and more of an insurance thing?


Thanks for reading. Any Comments are welcomed.
Cheers
-Marshall
Calgary Alberta
89916

89917
 

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Marshall, what a story! This feels like it's straight out of a movie, with minutes to spare.
In my opinion, you are in the clear with warranty claim, but it might be a battle because insurance companies "thrive on negative emotions"
I'd ask for every other thing you mentioned - those who do not never get. But those who ask - get.
Keep us posted. So sorry you have to go through "another one biting the dust", and only at 85k km...
 

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Sorry to hear this. I'm not sure why you didn't have the regular 5 year / 100km powertrain warranty. It's whatever comes first. That's not extended. That's normal. The 3 year warranty is for sheet metal.
Like I've mentioned here before. They will ask for all documentation relating to maintenance. If you've had it all done at the dealer, no problem, if you've done some yourself, gather up the part numbers, mileage when done for everything (filters, oil etc).
 

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Hey Gang I guess I'm here to tell my tale and hear if I should expect any pushback on warranty claim. Here is the story:

Purchased 2016 Ecodisel on June 30 2016
Canada powertrain warranty is 100k and or 3 years.
I purchased an extension to 5 years for $2500 (this will be June 30 2021......)
I've had a few warranty issues including timing cover leak, injector replacement.... and many more. I have all service records including oil changes.
I've always been asked to pay for diagnostics, then I get a bill for ZERO dollars and walk away annoyed, but happy I'm not out of pocket.
I drive out to Kelowna not towing, but dash says 46c outside. Engine temps and gauges are fine with coolant 98c, trans 96c and oil 100c. Going up a hill engine looses power, Low Oil pressure warning. I pull over immediately leaving no more than 50 feet of oil on the road. So much oil i assumed the oil filter had come off, or similar.
This was on JUNE 30 2021 (7pm). THE VERY LAST DAY OF MY "Gold Plan" Extended Powertrain Warranty (od was 85,000KM)

I get it towed to a ok tire who are closed. I get it towed to a dealer in Kelowna BC. She immediately tells me Sorry to Say your Warranty has ended. I explained that this happened on June 30 and she can call BCAA for tow records if it comes to that. She then said that it wasn't received to her yard until after it had expired. She quickly walked that back but it still put me on edge like this claim was going to be a fight.

I still don't have an official diagnostic report as they have taken pictures and sent off to Fiat/Chrysler and are waiting for the go ahead. She did say the following:
1. oil was still in engine. Leak appeared to be higher by the starter. Could be a thrown rod. Engine is seized.
2. tech took oil pan off, and lots of metal. Could be a "thrust bearing" but she doesn't know because she doesn't have the report. We need to wait for F/C to approve then she will send details to me.


QUESTION TIME:
This seems like a HUGE stroke of luck that I still had 4 hours on warranty when the failure happened. Warranty purchase date 6/30/2016. Plan code 415 (i assume they call this Gold?) and it is for 60 months or 5 years.
1. Last day is the 30th. This is at midnight right? If it was July 1st I would be out, but this was June 30. Should I expect any push back?
2. I flew back today before an official report. Can I expect a rental car? Dealership did not have courtesy cars...
3. Should i ask they put on a flatbed to Calgary, or cover my flight or is that outside the realm and more of an insurance thing?


Thanks for reading. Any Comments are welcomed.
Cheers
-Marshall
Calgary Alberta
View attachment 89916
View attachment 89917
Your engine coolant temperature and oil temperature look fine, your transmission temperature was a little high in my opinion compared to the coolant and oil temperatures and the biggest concern is your showing an oil pressure of 45 PSI at 2100 RPM, you took a photo showing this information so the engine was not sized up at the time and your speed shows you traveling at just over 65 km per hour.

My question is how did you get a photo of this information when you pulled over in 50 feet or so, taking a photo of the dash read out is the last thing that would be on my mind in 50 feet or so with an engine problem.

I don't see a low oil pressure warning showing on the dash photo either, did you scroll away from that message to take the photo?

According to the oil pressure readout you have 45 PSI of oil pressure, that would be on the high side with the engine at operating temperature so the low oil pressure warning message is strange when both the oil pressure gauge on the dash shows good oil pressure and the numeric readout is showing 45 PSI oil pressure.

What oil and filter are you using?

What mileages do you change the oil and filter?

Who changes the oil and filter?

You said you were not towing when this occurred so I take it you do tow so what do you tow and how much weight?

Did the engine seize on the side of the road or did it seize at the dealer?

Why did you have it towed to an OK Tire store instead of the dealer to start with?

From the sounds of your description you had the truck towed twice, the first time to the OK Tire store then a second tow a day or two later to the dealer which is why you were first told your warranty had expired. If you show two separate tow bills you may have your claim denied but because it is within a day or two of the end of the warranty when the dealer received the truck they might cover you out of good will.

So did you have the truck first towed to the OK Tire store and then the next day or two have it towed to the Ram dealer and what date did the Ram dealer receive the truck on? July 1, July 2?

One more question do you have a photo showing the truck on the side of the road with the oil line running right up to where the truck is parked on the side of the road?
 

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Discussion Starter · #5 ·
Your engine coolant temperature and oil temperature look fine, your transmission temperature was a little high in my opinion compared to the coolant and oil temperatures and the biggest concern is your showing an oil pressure of 45 PSI at 2100 RPM, you took a photo showing this information so the engine was not sized up at the time and your speed shows you traveling at just over 65 km per hour.

My question is how did you get a photo of this information when you pulled over in 50 feet or so, taking a photo of the dash read out is the last thing that would be on my mind in 50 feet or so with an engine problem.

I don't see a low oil pressure warning showing on the dash photo either, did you scroll away from that message to take the photo?

***I took this photo before the failure. I was capturing the Unreal outside temp of 46c

According to the oil pressure readout you have 45 PSI of oil pressure, that would be on the high side with the engine at operating temperature so the low oil pressure warning message is strange when both the oil pressure gauge on the dash shows good oil pressure and the numeric readout is showing 45 PSI oil pressure.

What oil and filter are you using?

***unsure. Mr Lube

What mileages do you change the oil and filter?

*****I change every 10,000 KM. I had the dealer do the first 5, and mr lube to the remaining

Who changes the oil and filter?

***Mr Lube

You said you were not towing when this occurred so I take it you do tow so what do you tow so how much weight?

***i have a Blackrock 19b Its about 6000lbs loaded

Did the engine seize on the side of the road or did it seize at the dealer?

***I pulled over and shut the engine off. The dealer said they tried to crank it and it wouldnt.


Why did you have it towed to an OK Tire store instead of the dealer to start with?

***I honestly thought the oil filter unscrewed or something similar.
 

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Discussion Starter · #6 ·
Sorry to hear this. I'm not sure why you didn't have the regular 5 year / 100km powertrain warranty. It's whatever comes first. That's not extended. That's normal. The 3 year warranty is for sheet metal.

***I'm mistaken. I paid to have the regular warranty extended.

Like I've mentioned here before. They will ask for all documentation relating to maintenance. If you've had it all done at the dealer, no problem, if you've done some yourself, gather up the part numbers, mileage when done for everything (filters, oil etc).

****Never did an oil change myself. I have all recipts
 

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you ventilated a block and/or pan.

since the truck is at a dealership... give them a chance to do the right thing. its less expensive/risky to do that.

I'd also call FCA directly to let them know what happened. Send them the pictures and give them the story. they will create a case for you and the dealership will then be aware that FCA knows the back story.
 

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Your engine coolant temperature and oil temperature look fine, your transmission temperature was a little high in my opinion compared to the coolant and oil temperatures and the biggest concern is your showing an oil pressure of 45 PSI at 2100 RPM, you took a photo showing this information so the engine was not sized up at the time and your speed shows you traveling at just over 65 km per hour.

My question is how did you get a photo of this information when you pulled over in 50 feet or so, taking a photo of the dash read out is the last thing that would be on my mind in 50 feet or so with an engine problem.

I don't see a low oil pressure warning showing on the dash photo either, did you scroll away from that message to take the photo?

According to the oil pressure readout you have 45 PSI of oil pressure, that would be on the high side with the engine at operating temperature so the low oil pressure warning message is strange when both the oil pressure gauge on the dash shows good oil pressure and the numeric readout is showing 45 PSI oil pressure.

What oil and filter are you using?

What mileages do you change the oil and filter?

Who changes the oil and filter?

You said you were not towing when this occurred so I take it you do tow so what do you tow and how much weight?

Did the engine seize on the side of the road or did it seize at the dealer?

Why did you have it towed to an OK Tire store instead of the dealer to start with?

From the sounds of your description you had the truck towed twice, the first time to the OK Tire store then a second tow a day or two later to the dealer which is why you were first told your warranty had expired. If you show two separate tow bills you may have your claim denied but because it is within a day or two of the end of the warranty when the dealer received the truck they might cover you out of good will.

So did you have the truck first towed to the OK Tire store and then the next day or two have it towed to the Ram dealer and what date did the Ram dealer receive the truck on? July 1, July 2?

One more question do you have a photo showing the truck on the side of the road with the oil line running right up to here the truck is parked on the side of the road?
The oil pressure reading is fake all it means is the oil pressure is above switch pressure which is roughly 8 psi. The low oil pressure message comes on when the engine is shutting down. He spun a main bearing or two which sucks.
 

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OK, I see a couple of problem areas already, one you need to get your receipts from Mr Lube and find out what oil, the brand of oil, the weight and if they were using diesel oil or not. This may fall back on Mr. Lube if they used the incorrect oil.

The second is the high oil pressure in the photo shows 45 PSI which is high for only running 65 km and 2100 RPM, so something was going on before you got the low oil pressure message on the dash.
 

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The oil pressure reading is fake all it means is the oil pressure is above switch pressure which is roughly 8 psi. The low oil pressure message comes on when the engine is shutting down. He spun a main bearing or two which sucks.
Are you saying the numerical read out in the EVIC is fake and the numbers it shows are all made up? If so Stallantis has a class action lawsuit coming their way at some point. The peg gauge only shows if you have oil pressure or not but the EVIC should be showing the actual oil pressure.
 

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Are you saying the numerical read out in the EVIC is fake and the numbers it shows are all made up? If so Stallantis has a class action lawsuit coming their way at some point. The peg gauge only shows if you have oil pressure or not but the EVIC should be showing the actual oil pressure.
Correct, it's a fake number.
 

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Discussion Starter · #12 ·
OK, I see a couple of problem areas already, one you need to get your receipts from Mr Lube and find out what oil, the brand of oil, the weight and if they were using diesel oil or not. This may fall back on Mr. Lube if they used the incorrect oil.

***receipt says Liqui Moly Synthoil 5w40 priemium. Oil filter (Gold) Filter

The second is the high oil pressure in the photo shows 45 PSI which is high for only running 65 km and 2100 RPM, so something was going on before you got the low oil pressure message on the dash.

*** this was going up a hill. Ascending to the top of west Kelowna
 

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Are you saying the numerical read out in the EVIC is fake and the numbers it shows are all made up? If so Stallantis has a class action lawsuit coming their way at some point. The peg gauge only shows if you have oil pressure or not but the EVIC should be showing the actual oil pressure.
Its been a fake readout on most oems for a long time now almost all new light automotive vehicles use oil pressure switches now instead of oil pressure sensors. The 2500 and up use a switch as well.
 

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Hey Gang I guess I'm here to tell my tale and hear if I should expect any pushback on warranty claim. Here is the story:
Marshall_Law sorry this happened to you the timing of course isn't ideal but you were smart to gather evidence on the date of the incident something is always better than nothing hopefully FCA won't question it too closely as they can clearly see the warranty date. Sending good vibes for a positive outcome.

Good luck!
 
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If I read Liqui Moly website correctly Liqui Moly Synthoil 5w40 priemium is NOT for our trucks.
While we know that engine oil didn't cause the failure, it could be a way for FCA to weasel out of warranty work if that oil does not carry the appropriate specs. I would then go after Mr Lube or whatever to recoup the costs..
 

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