Hey Gang I guess I'm here to tell my tale and hear if I should expect any pushback on warranty claim. Here is the story:
Purchased 2016 Ecodisel on June 30 2016
Canada powertrain warranty is 100k and or 3 years.
I purchased an extension to 5 years for $2500 (this will be June 30 2021......)
I've had a few warranty issues including timing cover leak, injector replacement.... and many more. I have all service records including oil changes.
I've always been asked to pay for diagnostics, then I get a bill for ZERO dollars and walk away annoyed, but happy I'm not out of pocket.
I drive out to Kelowna not towing, but dash says 46c outside. Engine temps and gauges are fine with coolant 98c, trans 96c and oil 100c. Going up a hill engine looses power, Low Oil pressure warning. I pull over immediately leaving no more than 50 feet of oil on the road. So much oil i assumed the oil filter had come off, or similar.
This was on JUNE 30 2021 (7pm). THE VERY LAST DAY OF MY "Gold Plan" Extended Powertrain Warranty (od was 85,000KM)
I get it towed to a ok tire who are closed. I get it towed to a dealer in Kelowna BC. She immediately tells me Sorry to Say your Warranty has ended. I explained that this happened on June 30 and she can call BCAA for tow records if it comes to that. She then said that it wasn't received to her yard until after it had expired. She quickly walked that back but it still put me on edge like this claim was going to be a fight.
I still don't have an official diagnostic report as they have taken pictures and sent off to Fiat/Chrysler and are waiting for the go ahead. She did say the following:
1. oil was still in engine. Leak appeared to be higher by the starter. Could be a thrown rod. Engine is seized.
2. tech took oil pan off, and lots of metal. Could be a "thrust bearing" but she doesn't know because she doesn't have the report. We need to wait for F/C to approve then she will send details to me.
QUESTION TIME:
This seems like a HUGE stroke of luck that I still had 4 hours on warranty when the failure happened. Warranty purchase date 6/30/2016. Plan code 415 (i assume they call this Gold?) and it is for 60 months or 5 years.
1. Last day is the 30th. This is at midnight right? If it was July 1st I would be out, but this was June 30. Should I expect any push back?
2. I flew back today before an official report. Can I expect a rental car? Dealership did not have courtesy cars...
3. Should i ask they put on a flatbed to Calgary, or cover my flight or is that outside the realm and more of an insurance thing?
Thanks for reading. Any Comments are welcomed.
Cheers
-Marshall
Calgary Alberta
Purchased 2016 Ecodisel on June 30 2016
Canada powertrain warranty is 100k and or 3 years.
I purchased an extension to 5 years for $2500 (this will be June 30 2021......)
I've had a few warranty issues including timing cover leak, injector replacement.... and many more. I have all service records including oil changes.
I've always been asked to pay for diagnostics, then I get a bill for ZERO dollars and walk away annoyed, but happy I'm not out of pocket.
I drive out to Kelowna not towing, but dash says 46c outside. Engine temps and gauges are fine with coolant 98c, trans 96c and oil 100c. Going up a hill engine looses power, Low Oil pressure warning. I pull over immediately leaving no more than 50 feet of oil on the road. So much oil i assumed the oil filter had come off, or similar.
This was on JUNE 30 2021 (7pm). THE VERY LAST DAY OF MY "Gold Plan" Extended Powertrain Warranty (od was 85,000KM)
I get it towed to a ok tire who are closed. I get it towed to a dealer in Kelowna BC. She immediately tells me Sorry to Say your Warranty has ended. I explained that this happened on June 30 and she can call BCAA for tow records if it comes to that. She then said that it wasn't received to her yard until after it had expired. She quickly walked that back but it still put me on edge like this claim was going to be a fight.
I still don't have an official diagnostic report as they have taken pictures and sent off to Fiat/Chrysler and are waiting for the go ahead. She did say the following:
1. oil was still in engine. Leak appeared to be higher by the starter. Could be a thrown rod. Engine is seized.
2. tech took oil pan off, and lots of metal. Could be a "thrust bearing" but she doesn't know because she doesn't have the report. We need to wait for F/C to approve then she will send details to me.
QUESTION TIME:
This seems like a HUGE stroke of luck that I still had 4 hours on warranty when the failure happened. Warranty purchase date 6/30/2016. Plan code 415 (i assume they call this Gold?) and it is for 60 months or 5 years.
1. Last day is the 30th. This is at midnight right? If it was July 1st I would be out, but this was June 30. Should I expect any push back?
2. I flew back today before an official report. Can I expect a rental car? Dealership did not have courtesy cars...
3. Should i ask they put on a flatbed to Calgary, or cover my flight or is that outside the realm and more of an insurance thing?
Thanks for reading. Any Comments are welcomed.
Cheers
-Marshall
Calgary Alberta