[/QUOTE]I was traveling from Stephenville TX to Quartzsite AZ last January. While going thru Abilene the bottom end went out in my '17 Big Horn CC while towing my TT. To expedite things I had AAA tow the truck to Star Dodge, about 2 miles away. After initial tear down they told me metal shavings in the pan and a new engine was required. Also, I was No 73 on the list for a new engine and it was at least 2 months out. Next day I went in to the service mgr and told him that since it was going to be at least 2 months for a new engine we were going to haul the truck back to Stephenville where we have family. The SMgr said, well then I'll have to cancel the engine we just found at a dealer in Dallas. I asked him when he world be able to get the engine from dealer in Dallas. He said Monday. So since it was Thursday ish we said go for it. The dealership sent their truck to pick up the new engine and the following Friday we were back on the road. In the mean time FCA got us a rental car to use while ours was down. They also picked up ALL of our out of pocket expenses for RV park. The only thing we paid was food and sales tax on the rental car which was a puzzle to me. So in all the dealership was great and no complaints about FCA.
I'm glad things finally worked out for you. It sucks to have to get an attorney to resolve things that don't have to go that far. I'm just thankful that in our circumstance FCA did the right thing with no argument.
All that said, the new engine pulls like the original never did. Mileage towing is better by at least 20%. BUT, the truck is just not the same since. Will probably look to go to a 21 eco this fall if the chip shortage eases up
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