[/QUOTE]I was traveling from Stephenville TX to Quartzsite AZ last January. While going thru Abilene the bottom end went out in my '17 Big Horn CC while towing my TT. To expedite things I had AAA tow the truck to Star Dodge, about 2 miles away. After initial tear down they told me metal shavings in the pan and a new engine was required. Also, I was No 73 on the list for a new engine and it was at least 2 months out. Next day I went in to the service mgr and told him that since it was going to be at least 2 months for a new engine we were going to haul the truck back to Stephenville where we have family. The SMgr said, well then I'll have to cancel the engine we just found at a dealer in Dallas. I asked him when he world be able to get the engine from dealer in Dallas. He said Monday. So since it was Thursday ish we said go for it. The dealership sent their truck to pick up the new engine and the following Friday we were back on the road. In the mean time FCA got us a rental car to use while ours was down. They also picked up ALL of our out of pocket expenses for RV park. The only thing we paid was food and sales tax on the rental car which was a puzzle to me. So in all the dealership was great and no complaints about FCA.Not sure where Braumeister landed his failed Eco but I found "Corporate" to be mostly interested in trying to avoid responsibility. I had a engine failure in FL (2015 Eco 49k) during an attempted trip to the West Coast. It was still under powertrain and extended warranty. Towed directly to a dealer where it took a couple of months to find a replacement engine. So, other than the extended out of service period, FCA was honoring warranty. However their dealership made errors when installing the new engine, (failed to connect crank sensor properly). I was unable to drive the vehicle and immediately returned to dealer where, after a week of diagnosis, they and "coporate" claimed I had bad fuel in vheicle that ruined the fuel system. They proposed I pay 9k ti replace fuel system.
I had the vehicle transported back to my home where I found an attorney to sue FCA for breach of warranty. His expert witness diagnosed the problem in 15 minutes and eventually I had it repaired under warranty at a local dealership near my home and the truck ran great with the new engine. However my attorney was able to get a $7k settlement which I used with the money from the class action suit to trade in for a 5.0 gas Ford F150.
I did get some repayment for trip interruption and expenses under MAX Care but it was a PITA and they refused to cover a second period of out of service when the dealer failed to return the vehicle to workiing order.
IMO the Eco is a great idea and an outstanding performer but has the reliabiity of a 60's British auto............which is why the British don't really have an auto industry.
I'm glad things finally worked out for you. It sucks to have to get an attorney to resolve things that don't have to go that far. I'm just thankful that in our circumstance FCA did the right thing with no argument.
All that said, the new engine pulls like the original never did. Mileage towing is better by at least 20%. BUT, the truck is just not the same since. Will probably look to go to a 21 eco this fall if the chip shortage eases up
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