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Rotella T6 now has the 15w40 available. What difference would 15W40 have on the engine vs the recommended 5w40?
15w40 is inherently thicker, when cold. However it’s the same when hot, depending on climate it will likely have little affect, however in frigid climate it won’t flow as easily


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Okay, not much has happened over the weekend and the Dealership still has not dropped the oil pan. I did get another dealership to agree to reach out to the District Manager and see what his thoughts are. I hope this will let me know if I am having a dealership problem or a Chrysler problem.

I was able to get an oil sample from my truck and will look into sending that off to be analyzed.

Orion
I am glad you did. Further recommendation is to call Blackstone Labs and explain what it going on before they test and the purpose of the test. If the oil has TBN left they can comment on oil life left. They should be informed pre-test so they understand what they are looking at.

I also hope you contacted Shell regarding them blaming the oil and seek their R&D data demonstrating longer runs.

This info would at least be useful for you legal counsel/consumer affairs case if added to a Formal Letter to FCA.
 

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Okay, not much has happened over the weekend and the Dealership still has not dropped the oil pan. I did get another dealership to agree to reach out to the District Manager and see what his thoughts are. I hope this will let me know if I am having a dealership problem or a Chrysler problem.

I was able to get an oil sample from my truck and will look into sending that off to be analyzed.

Orion
You'll likely find the oil should be silver and color and probably have a lot of metal particulate, will depend on how long it thrashed for before dying. I was in a horrible spot with no pull overs and was forced to keep driving for a couple miles so my oil was very silver and the oil filter had collected a lot of metal shavings.

Crossing fingers that dealer number two will have better results.

If they haven't even dropped the pan yet something is wrong with that area manager and dealership. I was just driving through a snow storm and the truck hadn't been washed in 2 months when my engine blew. It was dirty. Dealership had the oil pan off within 20min of getting the truck into the shop. I'd take this to FCA of america. The area manager denying you because of the condition of the truck and not doing a proper inspection I would think is grounds for termination of that area manager if the corporation was to get wind of this.
 

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After keeping a watch on this thread from the get-go, I've developed a couple of random thoughts.

1. The OP is in a tough position & I really feel for him. He's fighting a good fight, but there are a couple of things I think he should watch out for.

Be wary of arbitration. Be sure to talk to an attorney before you agree to an arbitration hearing. If you lose at a mutually agreed upon arbitration it's game over. An attorney's advice can go a long way's for possible short money.

2. Get that oil sample tested ASAP. Having some documentation from a good well know testing lab can go a long way. Hopefully they will be able to tell you what they are seeing in the test & the possible causation for what the test results show.

This is just a random thought.

Many of us like to change our own oil & what this is confirming to me is that if you do your own oil changes you need to keep good records of when you did the change for date & mileage. Keep all receipts of both the oil & filters used & be sure to do the onboard oil life reset when the change was done. Keep in mind that the newer trucks electronically talk to mopar continuously and they know in some back office what your remaining oil life is and when you do an onboard reset for an oil change. I get monthly health check emails from mopar on my 2018 2500 & one of the categories is oil life remaining.

I now know how I'm going to go about doing the oil changes on my gen-3 once I get it.
1. I'll only run the oil recommended in the owners manual spec's.
2. I will keep a log of the changes for date & mileage.
3. I will keep all receipts for the supply's.
4. I'll do Blackstone testing for every oil change & keep that in my oil change records.
5. I'll make sure I never go past the recommended change intervals either in the owners manual or the onboard system.
6. All oil changes will either be done by me or a ram dealer service center. I'll never use one of the quickie lube joints period.
 

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Really warranty has something to do with a dirty truck? Am I reading this correctly? I mean I purposely don't wash mine after undercoating for example, most touchless car washes do underspray automatically. Mine is dirty but mechanically very well maintained. Holy if I dealer said my warranty had something to do with dirt I would request a flatbed to the nearest other dealer, not to mention on the phone with FCA.
 

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Rotella T6 now has the 15w40 available. What difference would 15W40 have on the engine vs the recommended 5w40?
Even though the 15w40 would work perfectly fine, I believe the owners manual specifically calls out 5w40. No reason to give a dealer another reason to deny warranty.
 

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Discussion Starter #108
You'll likely find the oil should be silver and color and probably have a lot of metal particulate, will depend on how long it thrashed for before dying. I was in a horrible spot with no pull overs and was forced to keep driving for a couple miles so my oil was very silver and the oil filter had collected a lot of metal shavings.

Crossing fingers that dealer number two will have better results.

If they haven't even dropped the pan yet something is wrong with that area manager and dealership. I was just driving through a snow storm and the truck hadn't been washed in 2 months when my engine blew. It was dirty. Dealership had the oil pan off within 20min of getting the truck into the shop. I'd take this to FCA of america. The area manager denying you because of the condition of the truck and not doing a proper inspection I would think is grounds for termination of that area manager if the corporation was to get wind of this.
Thanks for the comments. My oil actually looks pretty normal visually; I was able to get the truck pulled over to the side of the freeway pretty quickly after the engine started clacking away though.

I am also hopeful the other dealership will prove to be helpful. The service manager I spoke with was very puzzled that I am having trouble getting this covered under warranty but was understandably hesitant to commit to anything without having the truck there or talking to the district manager. Hopefully he will continue to be optimistic after he hears from the district manager.

Getting a hold of anyone helpful at FCA has been difficult. So far I have only talked to the call center and a 'specialist' that was fairly rude and told me there was nothing he could do. He did not sound like someone who was actually had the ability to make any decisions though.

Orion
 

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Really warranty has something to do with a dirty truck? Am I reading this correctly? I mean I purposely don't wash mine after undercoating for example, most touchless car washes do underspray automatically. Mine is dirty but mechanically very well maintained. Holy if I dealer said my warranty had something to do with dirt I would request a flatbed to the nearest other dealer, not to mention on the phone with FCA.
Again, I’m not sure everyone is picking up what I’m saying, it’s not normal dirt and road grime or even dirt on the inside, I’m saying blatant disregard for the care of the vehicle, maybe a pig stye ir cow pie or something. I have personally worked on vehicles that warranties were voided on due to blatant disregard for the vehicle. For example, a customer brought their truck in, year was 2012, truck was a 2010 Cummins 2500 with an oil consumption issue (turbo). Truck had 55k miles on it, but if you took a look at it not a single panel was straight, not a single tire matched, and the back part of the tail pipe was smashed to about a quarter of the size as it should have been. On top of that you get in the vehicle and there’s fast food bags, beer cans and trash littered throughout, transmission was slipping and front end wobbled like there was no tomorrow. Needless to say, said customer tried to get dealership to warranty the work that needed done. Dealership would not do it and we were hard pressed to do the work too. Poor truck probably never had an oil change in its life. I don’t know, all we were authorized to do is top it off.
This is an example of the neglect needed to void a warranty and this type of neglect I do not feel sorry for a person getting their warranty voided. If you feel differently you’re entitled to your opinion, as an I on mine, because I formed this opinion on what I have personally seen.


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15w40 is inherently thicker, when cold. However it’s the same when hot, depending on climate it will likely have little affect, however in frigid climate it won’t flow as easily


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Well, not really. The "40" means that the flow characteristics are between 12.9 to 16.8 cST @ 100C. Rotella T6 5w40 is 13.4 cST @ 100C while Rotella T6 15w40 is 15.07 cST @ 100C
 

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Not an ideal first post, but I am hoping someone here will have some advice that will help me out.

My 2017 Ram with 47,000 miles that I bought new had the bottom end go out on Sunday while driving flat on the freeway at 65mph. The dealer said the main bearing on the connector rod went out, but I don't think they have taken the motor apart to confirm yet. They filed a warranty request to Chrysler to authorize a new motor Monday and today (Tuesday) I was told Chrysler denied the warranty request.The reason cited was that I had changed the oil at an interval of 10,170 miles for my second oil change which exceeded the 10,000 mile max interval. All oil changes were done at the dealer and all but that one were under the 10k mile interval. I was/am shocked to say the least that 170 miles over would even be considered as voiding the warranty.

The service manager does not seem interested in putting much effort in appealing the decision, but she indicated she would talk to her regional rep. I called the Chrysler Customer Care line and a friendly woman said she would look into my case and get back to me.

Does anyone have any experience appealing a warranty claim denial or have any helpful advice otherwise? The dealer threw out a figure of $28k for the repair. I cannot imagine having to foot that bill for a motor that clearly has an issue unrelated to my oil change.

Orion
If I was you, I would call your local TV stations and see if they can help with getting your story out. Bad publicity is something they don't want. Also try your State Consumer's affairs office. They may be able to put some pressure on the FCA. Was your truck part of the EPA recall and what oil did the dealer put in your truck. FCA request 10W-40 now instead of 5W-40 if the dealer put in the wrong oil you may still have a claim. Good Luck.
 

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Well, not really. The "40" means that the flow characteristics are between 12.9 to 16.8 cST @ 100C. Rotella T6 5w40 is 13.4 cST @ 100C while Rotella T6 15w40 is 15.07 cST @ 100C
My goodness people are really reaching for the stars to say you’re wrong now days, 15w40 is for warmer climates typically, whereas 5w40 is typically “synthetic” offering better flow characteristics in cooler temperatures upon initial startup, I do apologize that I did not look up the technical data sheet on the two oils. However these are both synthetic now and the 15w40 probably flows better than a standard conventional oil does. Maybe the technical data sheet will tell you, regardless no engine damage due to viscosity would likely occur


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If I was you, I would call your local TV stations and see if they can help with getting your story out. Bad publicity is something they don't want. Also try your State Consumer's affairs office. They may be able to put some pressure on the FCA. Was your truck part of the EPA recall and what oil did the dealer put in your truck. FCA request 10W-40 now instead of 5W-40 if the dealer put in the wrong oil you may still have a claim. Good Luck.
FCA is now saying to use 10W-40 now ?
 

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I would recommend mentioning the magnason weems Warrenty improvement act they cannot reject a Warrenty based on mileage or receipts they have to prove that lack of oil caused the failure. In fact if they claim (like Honda likes to) that you must use their filter or oil they must supply it for free
 

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Discussion Starter #117 (Edited)
Well, I finally heard back from my Service Manager today and the District Manager has approved a purchase of a new motor under warranty! The dealer said the engine will be ordered tomorrow and she estimated will be installed within the next couple of weeks. Hopefully there are no more hiccups; I don't think I am going to feel at ease until the truck is parked at home with new motor, but today is good news!

I would like to give a big thanks to everyone for offering their solid advice and for also providing a sympathetic ear for my story. I am sure that some of the talking points that you all provided were instrumental in changing the tide on my case. I also really appreciate and am impressed with the tone and overall good vibes that you all have in your community here.

I'll be sure to provide an update and hopefully put a bow on this thread with a happy ending.

Thanks again,
Orion
 

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Well, I finally heard back from my Service Manager today and the District Manager has approved a purchase of a new motor under warranty! The dealer said the engine will be ordered tomorrow and she estimated will be installed within the next couple of weeks. Hopefully there are no more hiccups; I don't think I am going to feel at ease until the truck is parked at home with new motor, but today is good news!

I would like to give a big thanks to everyone for offering their solid advice and for also providing a sympathetic ear for my story. I am sure that some of the talking points that you all provided were instrumental in changing the tide on my case. I also really appreciate and am impressed with the tone and overall good vibes that you all have in your community hear.

I'll be sure to provide an update and hopefully put a bow on this thread with a happy ending.

Thanks again,
Orion
Thank you for the update and good luck....

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Great news. I hope they can get that engine back in a little faster for you. From dead to back in my hands it only took 10 days.

Do you know if your engine will still rotate? If it's seized ask them about how they are going to get the engine separated from the transmission if the engine doesn't spin. All the bolts between the flywheel and the torque converter can't be reached without being able to rotate the engine. They had to cut the flywheel apart on mine to get them apart. :oops: Curious if they need to do the same to yours.
 
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