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I've had a couple of minor problems with my EcoDiesel (~6,000 miles on it), and one major one. They are:
1. 3rd brake light had to be resealed due to water leaking inside of the cab.
It was an easy fix performed by the dealership.
2. I was filling up one day and noticed that a good amount of diesel was leaking from underneath the bed of the truck.
The fix was to replace the filler neck of the fuel and DEF tank.
3. I noticed an exhaust smell inside of the cab of the truck, and it got worse.
I first thought it was because I was behind an 18-wheeler, but the problem persisted. I reported it when I first took it in with the 3rd brake light problem but they said everything was fine. I reported it again when I took it in for the filler necks to be replaced, and they said it was related to the filler necks and would be replaced after waiting a week for the parts to come in. That wasn't the problem. The smell got really bad, like horrible when my brother and I were going to lunch for his birthday. It got to the point where it made us dizzy, and gave us headaches. We had to turn off the A/C, and roll down the windows as I promptly made my way to the dealership. I'm a paramedic and I am pretty sure we had elevated CO levels, and the dealership confirmed the presence of CO when they test drove the vehicle. They told me to keep it at the shop and they would get it fixed. The same day, the service coordinator called and advised that they were having problems finding the part (Part# 6826373AB - Catalytic converter). They said the problem was the tube that goes from the turbo to the catalytic converter, and that they couldn't find it anywhere. They finally contacted me a couple of days later and said the part had an estimated arrival time of October 15th, greater than one month away. They put me into a Dodge Avenger and grew kind of quiet from there. I escalated the problem to Ram and they assigned me a case number and manager of the Parts Specialty Team. They stated that he/she would contact me in 3-5 business days after an investigation was completed. The next day, the service coordinator called me and apologized for the lack of communication. Her daughter had a baby and she had been out of the office for a few days. She told me that RAM was engineering a new part for my problem and that it was currently in testing, and that is why it was taking so long.
I'm not sure if anyone has experienced anything similar, but that is what I am going through. I bought the truck in late June, and I started having problems pretty much from day 1, but in and out of the shop since July. It's been in the shop for this latest incident since September 4th and won't come out until October 15th (hopefully). It sucks being out of the truck for so long, making vehicle and insurance payments for it, especially since I can't even drive it.
Does anyone have any suggestions for me on how to proceed from here? Any demands I should make for being out of the vehicle for so long, especially with so many problems?
Any help is appreciated.
1. 3rd brake light had to be resealed due to water leaking inside of the cab.
It was an easy fix performed by the dealership.
2. I was filling up one day and noticed that a good amount of diesel was leaking from underneath the bed of the truck.
The fix was to replace the filler neck of the fuel and DEF tank.
3. I noticed an exhaust smell inside of the cab of the truck, and it got worse.
I first thought it was because I was behind an 18-wheeler, but the problem persisted. I reported it when I first took it in with the 3rd brake light problem but they said everything was fine. I reported it again when I took it in for the filler necks to be replaced, and they said it was related to the filler necks and would be replaced after waiting a week for the parts to come in. That wasn't the problem. The smell got really bad, like horrible when my brother and I were going to lunch for his birthday. It got to the point where it made us dizzy, and gave us headaches. We had to turn off the A/C, and roll down the windows as I promptly made my way to the dealership. I'm a paramedic and I am pretty sure we had elevated CO levels, and the dealership confirmed the presence of CO when they test drove the vehicle. They told me to keep it at the shop and they would get it fixed. The same day, the service coordinator called and advised that they were having problems finding the part (Part# 6826373AB - Catalytic converter). They said the problem was the tube that goes from the turbo to the catalytic converter, and that they couldn't find it anywhere. They finally contacted me a couple of days later and said the part had an estimated arrival time of October 15th, greater than one month away. They put me into a Dodge Avenger and grew kind of quiet from there. I escalated the problem to Ram and they assigned me a case number and manager of the Parts Specialty Team. They stated that he/she would contact me in 3-5 business days after an investigation was completed. The next day, the service coordinator called me and apologized for the lack of communication. Her daughter had a baby and she had been out of the office for a few days. She told me that RAM was engineering a new part for my problem and that it was currently in testing, and that is why it was taking so long.
I'm not sure if anyone has experienced anything similar, but that is what I am going through. I bought the truck in late June, and I started having problems pretty much from day 1, but in and out of the shop since July. It's been in the shop for this latest incident since September 4th and won't come out until October 15th (hopefully). It sucks being out of the truck for so long, making vehicle and insurance payments for it, especially since I can't even drive it.
Does anyone have any suggestions for me on how to proceed from here? Any demands I should make for being out of the vehicle for so long, especially with so many problems?
Any help is appreciated.