That's a lot of coolant, especially with no leaks.
The issue we at the dealer have, is that customers always seem to think it’s okay to lie, rather than tell us facts. At the end of the day, we don’t really care what you did to it! IF we can get Chrysler to pay for it, we will.
All you do is make our jobs harder, and cost yourself more money.
Same Cummins, same owner, also complained that his horn/door locks keep activating, even when driving down the road. Specifically states it does it, even with the battery out of the FOB.
Lo and behold, it started going crazy when I went to lock it after the test drive. You could shake the remote and it acted stupid and kept going. Pull the remote apart, find the contact for the lock button separated from the rubber Pad, and shorted permanently across the 2 contacts, with nothing but a layer of sticky spilled stuff stopping it from contacting. When you pressed the button, it pushed through the sticky stuff, and would intermittently contact for a period.....
So, did he actually add 2 gallons? Did he have any issues in the recent trip? Or is he mad they didn’t find anything back in December when he brought it in and the last person looked at it?
Simply put, we don’t know.
What I do know, is I pressure tested it hot, cold, and overnight from hot to cold. For my own peace of mind, I checked all other sources for a coolant leak to go, and checked for a head gasket problem.
Instead of a simple 0.6 hour pressure test diagnostic, discounted because of the minimal time involved, with a leak observed, and a sure fix....
I am sitting at around 2 hours, and left making my best guess as to the cause - because I am probably not getting the full and honest story.
Just as easily, it could have been 2 gallons low before he left, and he never checked until he was headed back.... you know what I mean?
Or, because it had work done in December somewhere, and he didn’t get the new part he wanted, he may be shilling for that to be changed, rather than reporting real problems.
It’s also possible he had those specific issues, and what I corrected resolved everything.....
But you can appreciate how much infinitely harder my job is when I am supplied bad information.