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Discussion Starter · #41 ·
If you're tight on money, then take it back to the dealer. After all, they are responsible for the repair. Although, they could play the blame game and put you back in a bad position.

If you're not tight on money, then take it to your favorite shop and let them fix it correctly.
Agreed they are responsible and cash is a little tight right now; this past year was not a great year business wise.

It sounds to me like the charge air piping is leaking. The tech would have taken some of it apart to replace the manifold, and when he put it back together he probably forgot to tighten a clamp and the pipe is either loose, or completely disconnected. This would explain the whirring/whining noise (turbo) and the intake manifold codes which are likely caused by low manifold pressure because the air is leaking out of the piping before it gets to the manifold.
Thanks I will mention this to the dealership.

You're in a tough spot, it may not be what you want to hear but they are responsible for this issue. There is no way this should force you to have to reach in your pocket to fund something that is the result of an incompetent servicing dealer this SHOULD cost them. Whos to say if they put the old part back on say a crooked mechanic who cleaned up the old intake and pockets the new part heads to ebay and is making side cash, believe me mechanics can lie and will misstate what actually is going on to grab labor hours, parts and service advisors will turn a blind eye because they only care about their commision.

Alternate thought is take it to another dealer and have them deal with the other dealer directly, don't give in to these crooks you deserve proper resolution.
I called them on Friday, and said

"Hey check engine light is on, and the truck isn't running so great"

the service go, said "oh sorry to hear that we could to a diagnostic and run some codes."

I replied I had gotten the codes, and that they P2016 and P200A.

He said "oh well those don't mean anything to me."

I said they did to me, and explained they were the same ones his tech got, and that they didn't install the intake manifold correctly.

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Have an appointment tomorrow. Will see how it goes.

Thanks for the advice and encouragement.

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Tundra
 

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Hey Tundra,

So sorry to hear what you are going through.

First off they should have replaced the manifolds with the EGR recall.
I just had mine done and had CEL on with codes p200a and p200b showing, which the advisor missed completely and luckily i went to talk to the mechanic as the truck was there on unrelated issue. So got truck back, and 2 days later CEL back on again and this one is the dreaded p20ee and U3017. So calling the dealer tomorrow. My truck now shudders, almost cuts out at 1900 RPM and 60 MPH. Scarea the crap out of you. Thought first was transmission but tranny seems solid.
Also get mechanic to to the flash update on your tranny. Another one of those ones the advisor doesnt have a clue about.

I wish you luck. Keep us informed.
 

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Discussion Starter · #43 ·
Took it to the dealership today.

At least they looked at it and gave me a loaner for free (as they should have).

They gave me a call, saying "they checked their install over and everything is fine, that I drove it with the bad Manifold code for too long before I cam in, and now there is more damage, and they are wanting to do some cleaning further down the line, and to replace a cylinder."

Great theory but:

1. I hardly drove the truck once the check engine light came on.
2. These new problems (whining loss of power only occurred AFTER they put the new intake manifold in).
3. The two current codes are related to the intake manifold not anything else.

So they want another $1,200 to do who know's what?

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I asked him about my extended AEM recall warranty (which the truck is under) and he said he had never heard of it. I told him to check it out.

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I am beginning to think I a paid them to replace the intake manifold for nothing. I am still getting codes, and now the vehicle actually drives worse!

On a somewhat interesting note (not that this probably helps me:

I did find out they still have the old intake manifold they removed, and they sent a me a picture.
89589



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Tundra
 

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They gave me a call, saying "they checked their install over and everything is fine, that I drove it with the bad Manifold code for too long before I cam in, and now there is more damage, and they are wanting to do some cleaning further down the line, and to replace a cylinder."

I asked him about my extended AEM recall warranty (which the truck is under) and he said he had never heard of it. I told him to check it out.
Tundra, I would be taking your truck to a different dealer or your trusted mechanic. These guys are absolute clowns.

My dealer tech and service advisor would have had that engine diagnosed, repaired, and warrantied in two days.
 

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Discussion Starter · #45 ·
Tundra, I would be taking your truck to a different dealer or your trusted mechanic. These guys are absolute clowns.

My dealer tech and service advisor would have had that engine diagnosed, repaired, and warrantied in two days.
I have that sense as well: however cash on my end is tight, these truck repairs have been hitting me hard.

What is the best way to approach a different dealership with this?

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Tundra
 

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I have that sense as well: however cash on my end is tight, these truck repairs have been hitting me hard.
If you think your cash is tight now, wait until these clowns continue to make you pay for stuff that you don't need to pay for. Most of this work, if not all of it, should be covered under your warranty.

What is the best way to approach a different dealership with this?
If you can't drive it to a different dealer, then I would have it towed.
 

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Discussion Starter · #47 ·
If you think your cash is tight now, wait until these clowns continue to make you pay for stuff that you don't need to pay for. Most of this work, if not all of it, should be covered under your warranty.

If you can't drive it to a different dealer, then I would have it towed.

This is a very good point.

I reached out to my Ram specialist, she confirmed it is still under the AEM extended warranty (as I thought) and is facilitating the transfer of care to another dealership. I already drove the truck over to the new dealership, and they have been way better to work with.

So hopefully things will get figured out. :)

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Tundra
 

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I reached out to my Ram specialist, she confirmed it is still under the AEM extended warranty (as I thought) and is facilitating the transfer of care to another dealership. I already drove the truck over to the new dealership, and they have been way better to work with.

So hopefully things will get figured out. :)
This is the best news I've heard all day!
 
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Tundra Here is my intake manifold at 423,000 miles. Never been cleaned. But engine was run from day one with EGR off GDE tune. If you are still running the governments tune their is nothing your dealership or their mechanic can do to fix the root problem.

89602



I look for a dealership that has a significant percent of their sales coming from trucks to include lots of diesel trucks. Then I know they have a trained diesel mechanic. Ideally one who has also been trained specifically on the VM Motori.
 

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I look for a dealership that has a significant percent of their sales coming from trucks to include lots of diesel trucks. Then I know they have a trained diesel mechanic. Ideally one who has also been trained specifically on the VM Motori.
Very good point. My dealer has 4 diesel techs. 3 work full-time on the Cummins and 1 works full-time on the EcoDiesel. At least two of the four diesel techs are certified to work on the EcoDiesel. I've talked to the main EcoDiesel tech a few times. He did my EGR recall and replaced the water pump. He knows the engine very well.
 
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Discussion Starter · #52 ·
Tundra Here is my intake manifold at 423,000 miles. Never been cleaned. But engine was run from day one with EGR off GDE tune. If you are still running the governments tune their is nothing your dealership or their mechanic can do to fix the root problem.

View attachment 89602


I look for a dealership that has a significant percent of their sales coming from trucks to include lots of diesel trucks. Then I know they have a trained diesel mechanic. Ideally one who has also been trained specifically on the VM Motori.
I had been waiting to get the EGR done to get a tune, and had been planning on getting it this month (before all this stuff happened).

Very good point. My dealer has 4 diesel techs. 3 work full-time on the Cummins and 1 works full-time on the EcoDiesel. At least two of the four diesel techs are certified to work on the EcoDiesel. I've talked to the main EcoDiesel tech a few times. He did my EGR recall and replaced the water pump. He knows the engine very well.
Great points on looking for a shop that has multiple diesel techs, I hadn't thought of that. This experience has been a learning curve for sure.

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Currently the truck is still at the 2nd dealership. Hopefully later today I will get the low-down on what is going on. So far they have been good to work with. At minimum I know they "grok" two things the last nightmare dealership did not:

1) The truck has warranty (so far everything is being covered by Ram I believe).
2) They can reach out to the engineers at Ram for assistance.

All I know so far is that (get this) the last dealership apparently installed the new glow-plug very wrong. :mad: Figures...

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At this point, the truck has been out of commission for me for about a month and half. Not great for a few months of ownership.


Tundra
 

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At this point, the truck has been out of commission for me for about a month and half. Not great for a few months of ownership.
My dealer gave me a 2019 Ram Cummins as a loaner while they replaced the water pump under the 5 year/100,000 mile powertrain warranty. It took a few days to get the water pump and o-rings.
 

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Discussion Starter · #54 ·
So the good dealership said they went through everything, and the work it needs is:

1) Glow-plug replaced (because the 1st dealership installed it wrong, and it was seized)
2) Needs new 2x new gaskets
3) Needs a new electrical wiring harness (they said my intake manifold did not need to replaced, codes were from bad wiring). So I paid $1,700 for something that did not need to be done, and did not fix any problems.

They expect Ram to cover all of this under the extended warranty, but are waiting to here back from Ram before they commence.

I guess I will see.

At this point I am pretty over this vehicle. It is a really cool truck. I love out how it looks, drives, and all of the features it has, but so far it has been a lot of money (it got lots of work when I bought it too) and time in the shop.
 

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At this point I am pretty over this vehicle. It is a really cool truck. I love out how it looks, drives, and all of the features it has, but so far it has been a lot of money (it got lots of work when I bought it too) and time in the shop.
It sounds to me that the truck hasn't cost you money. Your dealer has cost you a lot of money. ;)

My truck is a 2015. So far, it hasn't cost me a dime. Everything has been replaced under warranty. Actually, the EcoDiesel has paid me $3,075 in settlement money.

But now that I'm nearing the end of my warranty period, I did buy a backup truck. I wouldn't want to be without a truck for a few days let alone a few weeks!
 

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Discussion Starter · #56 ·
It sounds to me that the truck hasn't cost you money. Your dealer has cost you a lot of money. ;)
Yes that 1st bad dealership did cost me money, but it appears that Ram is too at this point.

The current dealership I am at (they are great) apparently called Ram 5x times yesterday alone. The dealership believes these repairs should be covered under the extended AEM warranty. Ram disagrees, and wants me to pay out of pocket, and it sounds like it is $3,500+ in work or some such crazy number. The dealership has tried every angle they can think of with Ram; at this point their best advice is for me to get on the horn with Ram and to raise hell.

Supposedly Ram is trying to call the 1st dealership to have them chip in, but I doubt they will.

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This is ridiculous.

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Tundra
 

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Yes that 1st bad dealership did cost me money, but it appears that Ram is too at this point.
I was a little worried about the domino effect. Since dealership #1 screwed things up and possibly misdiagnosed the problem, it muddies up the water. At this point, I don't know what should be covered under warranty and what shouldn't be covered.

This is ridiculous.
Agreed.

and it sounds like it is $3,500+ in work
That's half the cost of a new engine which includes new injectors, new turbo, and new CP4 pump.
 

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Discussion Starter · #58 · (Edited)
I was a little worried about the domino effect. Since dealership #1 screwed things up and possibly misdiagnosed the problem, it muddies up the water. At this point, I don't know what should be covered under warranty and what shouldn't be covered.
I did confirm with Ram, They said they talked to the 1st dealership, and told that them they should cover the cost. That dealership responded to Ram "well the vehicle isn't with us so we cannot." I mentioned to Ram that the 1st dealership gave me a completely different and bogus diagnosis when truck was there, and that I found out that the intake manifold did not need to be replaced, and that glow plug was installed wrong.

Ram agreed this was not good of the 1st dealership and stated the right thing to do was for the 1st dealership to pay up; but that they could not force this to happen.

They said they would not cover any of the costs of the original $1,700 or cover any of the current work that needs to be done. I also asked if they would provide a discount towards a new Ram Vehicle, they said they would not.

Ram said the best they could do was a few free oil changes for me.

That's half the cost of a new engine which includes new injectors, new turbo, and new CP4 pump.
It was a stretch to cover the cost of the intake manifold repair at short notice. I don't have money for these current needed dealership repairs if Ram doesn't step in (I was able to find out some of them may fall under AEM after all), and I certainly don't have enough cash on hand to replace the engine. :oops:

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I also asked if they would provide a discount towards a new Ram Vehicle, they said they would not.
If you're have difficulty paying for the repairs on your current truck, then I'm not sure how you would be able to afford a new vehicle. Wouldn't you be paying at least $3,000 just in taxes?

Is your current truck paid off, or do you still have a lien?

If you do have a lien, what is the debt to value ratio?

Keeping a vehicle outside of the warranty period is a risky proposition. When I knew my warranty period was about to expire, I started saving $250 per month. I started last April and now have $3,250 in my 2015 EcoDiesel Repair Account. I hope I don't need to touch in anytime soon.
 

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Discussion Starter · #60 · (Edited)
If you're have difficulty paying for the repairs on your current truck, then I'm not sure how you would be able to afford a new vehicle. Wouldn't you be paying at least $3,000 just in taxes?

Is your current truck paid off, or do you still have a lien?

If you do have a lien, what is the debt to value ratio?

Keeping a vehicle outside of the warranty period is a risky proposition. When I knew my warranty period was about to expire, I started saving $250 per month. I started last April and now have $3,250 in my 2015 EcoDiesel Repair Account. I hope I don't need to touch in anytime soon.
As it was used, a family member was nice enough to help me out with the bulk of the cost. I am paying them back pretty aggressively (as much as the payment would be on a new 1500). I also purchased the vehicle for under-value, knowing it had some minor (non-engine related work). Beyond my purchase cost I am about $10k in out of pocket repair costs for the last 6 months with this truck (and most of that was at a very reasonably priced mechanic who is quite good rather than the dealership). Doing a large monthly payment, and repairs on top is doable; but to not have it drivable in addition? That is some additional cost!

With the truck out of commission for about a month and half now I have had to rent other vehicles, turn down work, have my wife use up most of her PTO, and borrow a family members vehicle. We have done ok, but this isn't feasible for another month or two.

I know a used vehicle is gamble (seems I lost), trucks require more maintenance (as does Diesel) but this vehicle has been a big headache.

Haha I feel like I am paying out of the teeth... only to get kicked in the groin. 😧

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Tundra
 
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