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Discussion Starter #1 (Edited)
I decided to purchase a Ram 1500 ED in November after months of online research and forum creeping. Decided I wanted to buy an Ecodiesel with air ride and leather interior, and decided the Laramie fit the bill. Started looking around locally only to find the supply was rather limited and the dealers not very motivated to move them off the lot due to the high demand. Near the end of November dealers were running out of 2014 so I expanded my search all over Northern California. Found a few for a good price within `150 miles but by the time I could go out to the dealer on the weekend they would be sold. Finally after reading some good reviews I decided to give Dave Smith Dealership a call. They surprised me with a very fair deal on a 2015 Laramie with the specs I wanted, getting delivered the beginning of Dec. After talking it over with the wife we pulled the trigger and put the $500 deposit down. We figured a road trip in the new truck would be a fun way to break it in.

The $500 deposit was cashed and the delivery date was given to us. It came in midweek but I figured we should wait till the weekend to account for any delays, so we booked our flights to Spokane, rental car to get Dave Smith, and hotels. We were all set and very excited about our new truck. The salesman called back and got our license info, insurance, and we chatted with the finance guy. Told all the friends and family about the future new addition to the family and the road trip we had planned.

On the last day on November we receive a call from the salesman saying our truck had been sold to someone else. Technically another salesperson put in the paperwork for the truck while ours did not. We were shocked and very disappointed to say the least. In an effort to make amends for the screw up Dave Smith offered us a Limited ED that was expected to be delivered the following week for the same price. We had looked at the Limited before and found that the interior styling was a little too western with the belt buckles and the stitching on the seats a little too much for my wife. It had some nice features but also features like tow mirrors that we did not want. At that point we really just wanted the truck we had “bought” with the deposit, and we had told everyone about. After some debating we decided it was a smart financial decision since we were getting more truck for the price. I called the salesman back and said we would take it if they agreed to pay our airline tickets. We had got burned on the first tickets that we bought since they were not refundable and wasn’t about to drop even more money into a deal that had already fallen through once. He agreed, Limited for the Laramie price, and airline tickets to Spokane to pickup the truck. This time he put in the paper work and I received Ram owner emails and survey so I was more confident.
Then we don’t here for the salesman for a week. Doesn't return any emails, “busy time of year.” Finally one week before the truck is supposed to ready I send an email asking him to email me the final out the door price, to avoid any confusion, and in writing that Dave Smith will pay for our plane tickets.

That when he calls me up and tells me “I’m trying to keep this deal together”. What? They already screwed up the deal once, now they are backing out of this one. The salesman says they are losing too much on the truck and they won’t buy our plane ticket. I couldn't believe it. This time no apologies, just refunded my $500 and that was that. I know the few hundred dollars for the plane tickets wouldn't had bankrupted me, especially when getting a good deal on the truck, but they gave me their word that they were going to buy them and I trusted them. Next they could up the price when we got up there.

So after wasting 1 month waiting (with our deposit), 2 plane tickets, and the embarrassment and hassle of having to explain to my pregnant wife and friends why I wasn't getting the truck I had told them about, I had nothing.

Take my story for what it’s worth. Maybe just got unlucky or wrong salesman but I had read 100s of good stories about Dave Smith before I tried to buy through them so figured I would tell mine.
 

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I'm not sure how the laws work there, but didn't the fact that you sent them a deposit on the first truck make the deal legally binding? would you have any legal recourse if you chose to pursue the matter further?
 

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Wow... Dave Smith had a lot of positive feedback on here previously. This diminishes that in my book. I hope they see this.
 

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To quote Bob Dylan .... "Money doesn't talk .... it screams"

A dealer will do anything for a buck if he thinks he can get away with it. If a local customer is offering more for the truck that could possibly turn into additional unit sales due to him being local (family, friends etc.) that dealer will probably go in that direction. It has always amazed me how one of life's great joys and largest expenditures is usually stress laden and unpleasant. Even with a "good" dealer, the purchase process is never fun for me. The last two trucks I've bought turned into 6 and 8 hour nightmares due to "unforeseen issues" at the dealership ..... and this is at my two local dealers that ordinarily do a pretty decent job. It's really a shame it can't be more fun :)
 

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Very unfortunate that you dealt with such a D-bag. Definitely need to post reviews on all of their online sources. I would even copy and paste what you written here because its more genuine then some angry rant most people write. Did you do everything through the phone or do you have e-mails? I would be pretty pissed off and "express" my anger to the manager(s).

Oh make sure to specifically name everyone you dealt with in any review you write.

I'd start here:
Dave Smith Motors Chrysler Jeep Dodge - Chrysler, Dodge, Jeep, Ram, Service Center - Dealership Ratings
and here
Dave Smith Motors Review - Auto Dealers - New Cars in Kellogg, ID - BBB Business Review - BBB serving Eastern Washington, North Idaho and Montana
 

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We have purchased a number of company vehicles from Dave Smith in the past without issue. I ordered my truck back in May for delivery in October, the truck wasn't ready so it got pushed to early Nov, that date was missed and I needed the truck by Nov 20th. A week before the 20th I got word that the truck was lost in transit and no date was known for delivery. So I had to cancel the order and look elsewhere. We will still use Dave Smith but it just didn't work out this time. Who did you work with at Dave Smith, my guy was Billy but in the past we have worked with Skip.
 

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We have purchased a number of company vehicles from Dave Smith in the past without issue. I ordered my truck back in May for delivery in October, the truck wasn't ready so it got pushed to early Nov, that date was missed and I needed the truck by Nov 20th. A week before the 20th I got word that the truck was lost in transit and no date was known for delivery. So I had to cancel the order and look elsewhere. We will still use Dave Smith but it just didn't work out this time. Who did you work with at Dave Smith, my guy was Billy but in the past we have worked with Skip.
Ahhh, the old "lost in transit" ploy ...... just another way of saying "we sold it to someone else who was willing to pay more for it" :rolleyes:
 

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Matt, you seem too nice and too understanding!! What an ordeal..... TWICE! Unfortunately, really great dealerships are increasingly rare. I purchased my ED from Hunter Dodge in Palmdale, CA. It was very easy and straightforward and a helluva price. Square deal all around. I would recommend that you call them. I just checked their inventory on-line and they have 20 ED's in stock!! I do not have any affiliation to these guys other than a great buying experience!. Call them. You were willing to do a road trip - I think you can count on these guys. (Ask for Brian Helble.)

Also, on a personal preference note, I too did not care for all of the extra stitching, belt buckles, etc as part of the Big Horn package. But, look again at the Limited. It is MUCH more subdued.
 

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I decided to purchase a Ram 1500 ED in November after months of online research and forum creeping. ...
Sorry to hear this but buying from Ram has been frustrating for many of us. When I ordered an EcoDiesel in February 2014 Dave Smith was one of the places I called. I got a better price from my local dealer where I would take it for service anyway, so I bought locally. It seemed to take forever to be delivered--new car transport is another crazy topic--but I finally got it. There are many approaches to ordering a truck such as a buying service, a broker, affiliate discount, or plain old negotiating. You just have to see which dealers will work with you to get what you want. Find one with an internet or fleet sales specialist, I'm sure there are some in your area. Good luck!
 

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What a terrible experience! My purchase issues were related to RAM not providing a decent tracking system for their product between factory and dealership. On the Dave Smith side of things I was very happy with the process and my salesman Anton. Really sorry to hear about their treatment of you. I hope you're able to make the purchase, its a great vehicle.
 

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That's really a tough pill to swallow. My purchase experience wasn't bad, although I would have liked to do a little better than I did with the price reduction off of MSRP. Other than that, the deal went very smoothly. My best purchase experience ever was my 2012 Harley Davidson Electra Glide Ultra Limited. They bent over backwards to offer me the best deal possible, and a better than expected trade value on the old bike. They actually treat a buyer like royalty. Wish all dealerships treated their customers the way Mike Bruno treated me. Good luck on your 3D purchase.
 

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I'm from the same area as you mattyjmatt (I'm in Gilroy) and I ended up driving out to the Ram dealership in Modesto. They aren't a Truecar dealership but they matched the truecar pricing I found, got me a good rate (2.08% for 72), and gave me 4k more for my trade in than anywhere in the east bay or south bay would. My salesman was named Jessie, was really helpful. Might be worth the 2.5 hour drive out there if they have any trucks you like in stock.
 

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Very unfortunate that you dealt with such a D-bag. Definitely need to post reviews on all of their online sources. I would even copy and paste what you written here because its more genuine then some angry rant most people write. Did you do everything through the phone or do you have e-mails? I would be pretty pissed off and "express" my anger to the manager(s).

Oh make sure to specifically name everyone you dealt with in any review you write.

I'd start here:
Dave Smith Motors Chrysler Jeep Dodge - Chrysler, Dodge, Jeep, Ram, Service Center - Dealership Ratings
and here
Dave Smith Motors Review - Auto Dealers - New Cars in Kellogg, ID - BBB Business Review - BBB serving Eastern Washington, North Idaho and Montana
It might be worth sending a letter directly to the owner of the dealership. He might not be aware of some of the dealings of his employees. With the owner I would recommend being non confrontational and simply explain how you were treated. Your opening post is good but if you do send a letter be as specific as possible as to dates and who you dealt with.
 

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Dave Smith advertises in many states with the expectation of out of state travel. They better get that slimy issue fixed quick.
 

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Dave Smith usually takes $1000 deposit on special order trucks.
And your sales person will have a name. Who did you say you were dealing
With.
Just sayin.
 

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I wasn't impressed with Dave Smith motors, and my salesman did have a name.... Keith K. I had the impression that he had plenty of other customers, so taking five minutes to do some foot work for me wasn't necessary or on his priority list. Eventually, I talked directly to our local sales manager, who said he'd match anything Dave Smith would offer. FYI I never made it as far to get a final price from Dave Smith, but I got my truck for invoice PLUS free spray-in bedliner, which I was fine with me, and don't have to drive/fly anywhere (Fremont Motors, Lander, WY).
 

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Call up Larry Collins at autonation in the Roseville automall. He will do invoice with no hassle.

I decided to purchase a Ram 1500 ED in November after months of online research and forum creeping. Decided I wanted to buy an Ecodiesel with air ride and leather interior, and decided the Laramie fit the bill. Started looking around locally only to find the supply was rather limited and the dealers not very motivated to move them off the lot due to the high demand. Near the end of November dealers were running out of 2014 so I expanded my search all over Northern California. Found a few for a good price within `150 miles but by the time I could go out to the dealer on the weekend they would be sold. Finally after reading some good reviews I decided to give Dave Smith Dealership a call. They surprised me with a very fair deal on a 2015 Laramie with the specs I wanted, getting delivered the beginning of Dec. After talking it over with the wife we pulled the trigger and put the $500 deposit down. We figured a road trip in the new truck would be a fun way to break it in.

The $500 deposit was cashed and the delivery date was given to us. It came in midweek but I figured we should wait till the weekend to account for any delays, so we booked our flights to Spokane, rental car to get Dave Smith, and hotels. We were all set and very excited about our new truck. The salesman called back and got our license info, insurance, and we chatted with the finance guy. Told all the friends and family about the future new addition to the family and the road trip we had planned.

On the last day on November we receive a call from the salesman saying our truck had been sold to someone else. Technically another salesperson put in the paperwork for the truck while ours did not. We were shocked and very disappointed to say the least. In an effort to make amends for the screw up Dave Smith offered us a Limited ED that was expected to be delivered the following week for the same price. We had looked at the Limited before and found that the interior styling was a little too western with the belt buckles and the stitching on the seats a little too much for my wife. It had some nice features but also features like tow mirrors that we did not want. At that point we really just wanted the truck we had “bought” with the deposit, and we had told everyone about. After some debating we decided it was a smart financial decision since we were getting more truck for the price. I called the salesman back and said we would take it if they agreed to pay our airline tickets. We had got burned on the first tickets that we bought since they were not refundable and wasn’t about to drop even more money into a deal that had already fallen through once. He agreed, Limited for the Laramie price, and airline tickets to Spokane to pickup the truck. This time he put in the paper work and I received Ram owner emails and survey so I was more confident.
Then we don’t here for the salesman for a week. Doesn't return any emails, “busy time of year.” Finally one week before the truck is supposed to ready I send an email asking him to email me the final out the door price, to avoid any confusion, and in writing that Dave Smith will pay for our plane tickets.

That when he calls me up and tells me “I’m trying to keep this deal together”. What? They already screwed up the deal once, now they are backing out of this one. The salesman says they are losing too much on the truck and they won’t buy our plane ticket. I couldn't believe it. This time no apologies, just refunded my $500 and that was that. I know the few hundred dollars for the plane tickets wouldn't had bankrupted me, especially when getting a good deal on the truck, but they gave me their word that they were going to buy them and I trusted them. Next they could up the price when we got up there.

So after wasting 1 month waiting (with our deposit), 2 plane tickets, and the embarrassment and hassle of having to explain to my pregnant wife and friends why I wasn't getting the truck I had told them about, I had nothing.

Take my story for what it’s worth. Maybe just got unlucky or wrong salesman but I had read 100s of good stories about Dave Smith before I tried to buy through them so figured I would tell mine.
 

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Call up Larry Collins at autonation in the Roseville automall. He will do invoice with no hassle.
Larry ordered my 2015 when Dave Smith never followed up, and two local dealers knew less about the truck than me and could not place an order or build a truck to save their lives. Larry sold me Plan B.
Apparently Plan A Outdoorsman arrived at Dealer between Christmas and New Years and is gone sold see ya. Did you buy from Larry and what?
Just an added note I slammed Dave Smith and the other two dealers on the Ram Research Survey.
 
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