RAM 1500 Diesel Forum banner

1 - 20 of 124 Posts

·
Registered
Joined
·
90 Posts
Discussion Starter #1
My 2016 ecodiesel has 30,000 miles on it. I recently started having the electronic throttle control message and loss of power/stalling above 3000 rpm. It has been at the dealer for 10 days and they claim they had some specialist from corporate look at it and the fuel was tested and it contained DEF. I replenish my own DEF and I know I have never added it to the fuel tank. How would you even get the flimsy spout past the 2 flaps in the fuel filler? Dealer says I need a new engine and they already have $2,000 into the diagnosis and parts plus a new engine at $12k. I’ve been going to this dealer for 30 years and have no trust issues. Looking for advice, thanks!
 

·
Registered
Joined
·
140 Posts
Recommend you get a fuel sample and have your own analysis completed.
 

·
Registered
Joined
·
12,998 Posts
Welcome - First post and a horrible one at that

DEF is mostly water. It would be the same as having water in the fuel. Sneak back to that dealer and loosen the yellow screw on the bottom of the fuel filter. Water better come out. It, or DEF, would have settled to the bottom of that filter and be very visible. If they have been working on it without you seeing a confirmation, it all may be for naught. Things could be covered up badly by now. Too bad you did not firmly check their diagnosis right away.

I bet they are "sticking it to you". There have been other dealers doing things like that. You need a clear chemical confirmation. Hope it's not too late.

Oh ---- that little funnel is designed to push open both fuel flaps so you can fill from a can in emergencies. It could be used to add DEF or any other chemical if need be.
 

·
Registered
Joined
·
90 Posts
Discussion Starter #4
It took them 10 days to diagnose DEF in fuel. A few weeks before I brought it in to dealer I had changed fuel filter myself, there was nothing in the bottom of the cup when I drained. I’ve filled up with fuel several times since changing filter. If they said water in fuel that would be more believable than DEF. I have never used the little funnel to add DEF so I don’t know how it could have gotten in the fuel tank.
 

·
Registered
Joined
·
1,204 Posts
Definitely get back there and get your own samples. Out of the tank and filter.
Also I am very surprised that they said that some DEF fluid can ruin the engine, it's mostly water. Not the first time water has gotten into diesel fuel. Water in the fuel won't destroy an engine normally.

12k for replacement ? Holy crap!!
 

·
Registered
Joined
·
122 Posts
So how long ago has it been since u added def if it been awhile then the problem would have shown up then. look back a few threads there is someone going thru this with the dealer claiming water in his fuel read it and do the same, get fuel sample fro ur truck and send it off for analysis. Good luck and keep us posted
 

·
Registered
Joined
·
29 Posts
My 2016 ecodiesel has 30,000 miles on it. I recently started having the electronic throttle control message and loss of power/stalling above 3000 rpm. It has been at the dealer for 10 days and they claim they had some specialist from corporate look at it and the fuel was tested and it contained DEF. I replenish my own DEF and I know I have never added it to the fuel tank. How would you even get the flimsy spout past the 2 flaps in the fuel filler? Dealer says I need a new engine and they already have $2,000 into the diagnosis and parts plus a new engine at $12k. I’ve been going to this dealer for 30 years and have no trust issues. Looking for advice, thanks!
Oh man, I feel your pain! I can tell you first hand that some unscrupulous service departments can and DO lie.

Here's my experience with the "contaminated fuel" story: http://www.ram1500diesel.com/#/topics/51738?page=6

As others have suggested, definitely get a sample of your own tested.

I'd suggest any further communication with your dealership should be through email -- that way they can't double back on something they said.
 

·
Registered
Joined
·
2,319 Posts

·
Super Moderator
Joined
·
3,086 Posts
Very sorry to hear. Sorry I don’t have guidance or ideas for you except that fwiw I recently got a new motor installed. (371k the old one pushed out a head gasket.) The wholesale ish price was $5500 plus book hour midwestern rates plus coolant etc about 2k to R&R. Estimate seems $4k high unless you are victim of coastal politics with highly inflated cost of living. Also $2k in diagnostics & whatever supplies or parts? And is the motor at risk of being wasted or certifiably wasted.
 

·
Registered
Joined
·
140 Posts
Do you perhaps have a 4-7 yo son or grandson or a close neighbor? More than one dad has been the victim of a young boy pretending to "fill up" the car/truck with the garden hose, garden sprayer, water can, and just about anything else their imagination can come up with to be 'just like dad'.
 

·
Registered
Joined
·
12,998 Posts
Vern brings up another good point. What is wrong with the motor?

I mean total destruction because of a little water in the fuel???

The whole scenario stinks. If you are not mechanically inclined, you need to find someone who is and help you investigate that dealer and the real condition of that engine.
 

·
Registered
Joined
·
90 Posts
Discussion Starter #14
Went this morning for a sample, was told fuel formed white crystals when left on metal bench overnight. FCA has restricted warranty until engine is replaced on my dime. Evidence of DEF in fuel was determined by visual inspection of injector, regulator and white crystal forming on a fuel soaked table overnight. Last time I added DEF was 4 months ago, engine started acting up 2 months ago. I changed fuel filter myself 1 month ago. I am going to get my own fuel sample today, they never lab tested it. I just opened a case with FCA
 

·
Registered
Joined
·
4,096 Posts
Went this morning for a sample, was told fuel formed white crystals when left on metal bench overnight. FCA has restricted warranty until engine is replaced on my dime. Evidence of DEF in fuel was determined by visual inspection of injector, regulator and white crystal forming on a fuel soaked table overnight. Last time I added DEF was 4 months ago, engine started acting up 2 months ago. I changed fuel filter myself 1 month ago. I am going to get my own fuel sample today, they never lab tested it. I just opened a case with FCA
Yep you need a fuel sample they will be backpeddling shortly if they haven't already remedied the fuel tank to support their conclusion.

I would also start keeping fuel receipt from your most recent fill up.
 

·
Registered
Joined
·
3,332 Posts
Nothing about this post makes any sense, Basically def fluid is water with urea mixture, which water and diesel fuel will not mix unless you run it in a blender.. Taking fuel samples are not going to do much..Any def fluid would be on bottom of Fuel tank ,diesel fuel floats on top ....They don't mix ...

I believe the dealership should have dropped fuel tank and drained it , if they didn't drain fuel tank or removed fuel filter to see water /def fluid in the housing how do they know? Yes I read about crystals on metal, How did they get the sample?
 

·
Registered
Joined
·
90 Posts
Discussion Starter #17
Makes no sense to me either, the tech who worked on it wasn’t there this morning but someone else said sample was taken off fuel rail on engine. I am going back for sample from tank, filter housing and fuel rail. I’ve also contacted the fuel regulators in my state for help with testing resources.
Thank you everyone for your help, I appreciate it!
 

·
Registered
Joined
·
1,239 Posts
FCA is starting to sound like VW when they put owners through disintegrating HPFP. Denial denial denial and it’s your fault.
 

·
Registered
Joined
·
90 Posts
Discussion Starter #19
Just went to dealer, they pump a sample right at the fuel rail, they had already replaced filter so nothing left there. They showed me the parts the engineer looked at.to make determination. They took no fuel samples for analysis and made determination over phone with Detroit based on visual inspection. We’ll see what the lab says.
 

·
Registered
Joined
·
194 Posts
Have you had a chance to look at the photos they took and can they verify the chain of custody? Are there surveillance cameras in the repair facility that might be of benefit?

VW tried to hose me on a first gen VR 6 motor that was burning 1.5 quarts of oil per 1000 miles. They fought for weeks, friendly letter from a lawyer friend on nice fancy lawyer letterhead with lots of lawyer names and they suddenly came around. Wrote us a nice check and asked what kind of VW we wanted to put that money down on - yeah, no.

If you do end up having to pay this to keep it moving forward file a claim with your auto insurer - this should be covered on your comprehensive coverage and they may be willing to help you out by subrogating against FCA and or the shop.

Good luck and sorry for your situation/aggravation.
 
1 - 20 of 124 Posts
Top