RAM 1500 Diesel Forum banner

1 - 19 of 19 Posts

·
Registered
Joined
·
6 Posts
Discussion Starter #1
Hi everyone! I have a 2015 Ecodiesel Limited in Black

I got it a few weeks ago and then after getting it home I went to do a nice wash and detail of the car and found nibs and bumps all over the vehicle.
They are small some the size of a grain of sand and some up to like 2mm but are definitely from the factory and under/in the paint.

The dicey part is that this truck has more than 36k miles so it is no longer in the 36/36 warranty. The previous owner who was a 92 woman paid lots of money for a 7yr/100mi max care warranty but unfortunately it doesnt cover paint.
A few of these bumps have a crack in them and show the signs of rust on the edges of the crack.
After closely examining the truck and taping off all the defects, I counted 86!!! on a $60k msrp truck?!!! and Im sure there are more if I spend more time looking. They are on every panel except the bumper(I have matching paint bumper not chrome), which after a little bit of research I found out is painted in a totally different location. My truck was painted in the Warren factory.
I recently took it to a dealership and expressed my frustration as it was such a horrible paint job. He seems to be on my side and is helping me make a claim with Mopar care. The vehicle is in warranty period for the rust warranty which is 5yr, unlimited mileage. He asked for me to get an estimate from a local paint shop on a complete repaint.

I plan on dropping off this estimate tomorrow but I wanted to reach out and see if anyone else had issues with paint on most of their panels and what the resolution was. The paint guys (went to 3 shops) all expressed that painting a truck properly is a pain in the ass as you will have to get all lights, decals, etc off the truck and remove the bed as well to paint all areas including doors for the jams. They mentioned that getting proper fitting after is difficult and that this model truck will likely look the best if I can find a different one that comes out done well from the factory.

I doubt they will replace my truck because of this but after I saw my estimate maybe it would be a better economical option if mopar's cost on a truck is lower.

Does anyone know what the actual build cost is of a ecodiesel truck?
Would love to hear from anyone with this kind of warranty issue and what the resolution was, Thanks. File_000.jpeg File_002.jpeg 20I8A0009.jpg 20I8A0016.jpg 20I8A0092.jpg
 

·
Registered
Joined
·
575 Posts
Chrysler paint quality does suck, straight up. I found a few defects on mine that caught my eye right away during the delivery. I expected this so I'm not throwing a fit about it. Even though their paint quality sucks, I highly doubt your truck left the factory with all those nubs, I would bet against that. My guess is what another member posted, your truck has been painted. Unfortunately, it is very difficult to find a good body shop these days, and if you want a flawless (or as close to flawless as possible) paint job you have to pay super big bucks due to the labour involved.
 

·
Registered
Joined
·
442 Posts
Did you buy the truck from a dealer or private owner? Can you verify trucks history? I think it's a bad repaint job.
 

·
Registered
Joined
·
1,239 Posts
Defects that obvious must have been there before you bought it. So I'm a little surprised you did buy it.
That said I know if some trucks that were bought back due to defects.


Sent from my iPhone using Tapatalk
 

·
Registered
Joined
·
375 Posts
If its been repainted it should be obvious with some overspray here and there. Check especially up against any rubber gaskets for overspray.
If youre not sure, bring it to a body shop and they will be able to tell you.
If it hasnt been painted, thats the worst paint Ive ever seen from the factory.
 

·
Registered
Joined
·
1,291 Posts
That's way more than just "paint damage" or bad paint from factory ... that truck has been worked over by something be it hail, sand storm, gravel, etc.

I had issues with my "Western Brown" 2015 and somewhere there's a thread on this forum. Dealer isn't going to do much as they can't authorize paint repair anyway, even if you were under warranty and it was a brand new truck... so if that makes you feel any better, a warranty wouldn't have helped you anyway.

I like your wheels though...those are pretty cool. :)
 

·
Registered
Joined
·
6 Posts
Discussion Starter #10
Henfield: you know of some trucks that were bought back? people you knew personally? Any contact info would be greatly appreciated thanks!
 

·
Registered
Joined
·
6 Posts
Discussion Starter #11 (Edited)
Hi guys thank you for all the responses Ill try to address all the comments:

To everyone curious about if it is original factory paint: Yes it is 100% factory paint and no hail damage at all.

As for the first owner she lives in PA and it was suppose to be a gift for her grandson but due to grades or whatever he didnt get it so she drove it for a while. She lives about 100 miles from her daughter and grandson so she would make that drive often and while at home she used the truck to help with 'meals on wheels' so that is how she put on the 18k a year.
I was only looking at trucks <36k due to the whole warranty issue but she paid an additional like $3k for the maximum care warranty through mopar so at that point I felt like even though it was over 36k miles I was planning on buying an extended warranty anyways so I was stoked.

As for the paint clearly I agree with everyone it is BAD!

Clearly I made a mistake going forward with this sale but that ship has sailed. I just hope Ram/mopar does something to make up for their truly crappy paint job.
Another issue I wanted to make clear was that at the age of 92 I honestly think she never saw them and didnt care. They are small but clearly you can feel them with your hand if you hand washed the truck (another thing I doubt she ever did).

Ok on to the update:

The warranty manager at my local dealer told me to go get an estimate and he would help me submit this claim. He also said that I should get a estimate for a complete repaint as it would be easy to tell if they had to try to blend in that many spots.
I left the warranty office around 2pm last friday thinking I could get to a few shops and get a couple estimates in before closing time.
My thought was a full repaint estimate will be very costly but shouldnt take long to write up at all. I mean there is no damage to straighten out or dents just strip, sand, paint blah blah. Boy was I wrong.... first two shops I took it to straight up told me they dont do full repaints. Third shop was a recommendation from second one and he made it pretty clear he could do a full repaint but he doesnt feel he could do a better job??!!

I straight up laughed out loud when he said that... nothing makes you not want to do business with a company more than them being brutally honest saying they would do a terrible job. I guess Im glad he was honest.

After this I went home and did some research on painting black cars/trucks and I learned a lot about how they are super labor intensive because they show everything. Also having to remove all decals, doors, and even the bed off the frame. I looked up to see what google had for aftermarket paint shops that specialize in black paint jobs. I found a guy in LA that was more than happy to do it and then after I sent him photos of my truck he called me and explained why it would be such a PIA but hey with the right price he would do it.
It is his bread and butter and got a write up in Car and Driver about being one of the best at black paint jobs. At $24,000 haha it better be a show car at that point.
The break down was only $3,000 material cost and then the rest was labor.
He wrote me up an estimate and I was shocked but dont mind if Mopar is going to pay for it... I doubt they will but I want to see what they will say.
By the way the painter if you want to see his site is mickspaint.com

I dropped off this estimate with warranty director at my branch and he got a good giggle out of it but he was actually a bit curious like me to what they would say so he submitted it. Said I should hear back late next week so Ill keep you guys posted.

If anyone else comes across this thread and has had a repaint under warranty Id love to hear about it; if it was a complete repaint or partial and if you are happy with it? Anyone use rust warranty yet?
Thanks.
Phil
 

·
Registered
Joined
·
12,998 Posts
Since the damage is maybe limited to one side, something must have been hitting it there. Maybe passing salt trucks or kids with bb guns?

That "92 woman" must mean a 92 year-old woman was the original owner. She bumped it with her cane while approaching to find the door. Anyway, you bought it and now should probably just re-paint that side if all the damage is just there.
 

·
Registered
Joined
·
4,096 Posts
A 92 year old grandma putting 18k a year? I doubt she drove for meals on wheels. I think you have been clearly mislead or lied to. If your going with it being no paint and body work based on Carfax and what the owner tells you then you are gullible.
 

·
Registered
Joined
·
515 Posts
My truck is full of paint flaws similar to what you have.. It is dust that got into the paint during the painting process. They do not wet sand vehicles anymore , as the finishes have gotten better over time and no longer require it. Unfortunately It allows for imperfections to show up , as it is still not as good as wet sanding. Some trucks will have more flaws than others. I bet if most people looked very very closely , almost every member on here will find flaws like those. Black , as we all know , shows it the worst. You may have gotten a really bad one comparatively. I sucked it up , and just try not to look so close. Like my buddy (who drives a older beatup work truck) says ,, just stand back ten feet and it looks fricken sweet , and quit worrying about it !

Having said that , I hope they get something done with yours , and make it look better for you. I am on your side that it SHOULD be perfect. They can probably wet sand some of the bad spots out , but I am not sure. Good luck !! I might take mine in for some touch ups , if you get something done on yours.

Most people don't have good enough eyesight to see alot of the flaws the OP is seeing , especially guys with light color trucks , but trust me most ALL of our trucks have at least Some of these same paint flaws. I doubt the truck was repainted.
 

·
Registered
Joined
·
6 Posts
Discussion Starter #16
Here is another update for you guys.
I am pretty irritated that no one in the Ram Mopar customer service department wants to step up and help me with this issue as it looks bad on them that they let a vehicle to this trim level get sold with all these defects.

I have done everything they have asked and I am at another standstill. The latest thing was that since the dealer got the initial denial letter from business department that they deferred me to the 800 number to see if they could help me further. I spoke with a man named “Todd” who did give me a bit of the run around stating the same thing that it is over the 36/36 warranty that there is nothing they can do. But after I gave much more detail that these pimple like defects some show rust and that eventually they would rust through then fitting still in the rust warranty which is 5yr unlimited mileage and it would be much easier and less costly to fix this issue now rather than down the road when the panels rust through he started trying to find a way they could help me.
He said that since the initial report that got rejected at the dealer level claimed that the photos that came in they were stating that the paint job was not done by them. Todd told me that if I could take it to a Dodge/Ram dealership that had a body shop in it that they could do a digital paint depth gauge test and figure out if it is in fact a factory paint job or if it is a repaint. Like Ive posted earlier I am 100% sure this is a factory paint job but I am willing to jump through some hoops to make sure they know that. Obviously I could go to an independent paint shop in my town but to make sure Im not getting a biased opinion they wanted me to go to one of their body shops. Unfortunately for me I discovered they don’t have many of them anymore where there is a body shop in the dealership. The closest one to me was about 1.5 hour drive away.

I got some time off work on a Monday and made sure the shop manager was in and drove down to have him inspect the truck. He was a nice gentleman down at Rocket town Dodge Ram and grabbed his digital gauge and we went out to my truck. He did notice the marks I had taped off and said that it does happen from time to time but should have been corrected before it left factory. He measured the paint in many areas, hood, roof, doors, tailgate, and inside door jams, and door frame areas. He actually noticed some areas that I had not noticed before in the door frame area that were mistakes. The rear door frame area has a lot of extra over spray that shouldn’t be like that. He suggested that I get a representative from Dodge out to go over vehicle. Im not exactly sure what that means but he made it sound like the dealership doesn’t have anyone that can do that but that they can send someone out. This is just baffling to me because everyone who has looked at it clearly sees that it was a poor paint job that should have never left the factory. Yes I may be a bit picky or have better eye sight than the previous owner who was 92 but that doesn’t excuse them for a paint job with the defects that once I point them out to anyone in person or in photos agrees it shouldn’t be there.
The manager of the shop put his signature on a business card with the range of paint depths and gave his expert opinion that it was in deed a factory paint job. I was there a whole 30 mins and then back on the road for an hour and a half to my hometown San Luis Obispo.

The following day I called the same 800 number and asked if I could speak to Todd again and finish our conversation now that I have completed that last step of certifying that it is in fact a factory paint. Unfortunately they could not connect me to “Todd” again but a lady named Caitlin tried to help me out. I told her what Todd asked of me and now I have proper documentation from Rocket Town Dodge to prove it is a factory paint job. She said she had no idea why Todd would ask me to do that and she cant help me. Clearly I was upset but I did not get very far with her at all. I have sent an email to my local Warranty Director at the Dealership to see if he can help me with the next step and it has been 4 days. I may just drive in there today. This issue may not get any help at all.
 

·
Registered
Joined
·
1,217 Posts
Wow, that is a pretty incredible experience. Sorry, but I'm not able to buy into the 92 year old granny thing, it smells of poo.
On the other hand, why not take your truck to an independent body shop to see if it has been repainted? Or, at least get their opinion.
 

·
Registered
Joined
·
6 Posts
Discussion Starter #18
Wow, that is a pretty incredible experience. Sorry, but I'm not able to buy into the 92 year old granny thing, it smells of poo.
On the other hand, why not take your truck to an independent body shop to see if it has been repainted? Or, at least get their opinion.
I drove down to a Ram Dealership to have them certify it was in fact a factory paint job. So that step has been taken care of.
 

·
Registered
Joined
·
12,998 Posts
Keep going. That rust-through warranty idea makes sense as something to pin on them.

Good luck and remember,..."The squeaky wheel gets the grease".
 
1 - 19 of 19 Posts
Top