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2019 Ram 2500 mega cab. Silver, night edition.
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Discussion Starter · #1 ·
I just had my cp4 replaced by an independent shop. But Ram is refusing to pay the labor. They claim that it has to fail before covering labor. Anyone have any experience with this?
 

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2019 Ram 2500 Cummins - EX Ecodiesel owner.
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I surely remember others getting a reimbursement without failure. Even think Ram Cares has suggested owners do the change themselves and Ram would cover it.

Could "covering it" mean parts only to them?
 

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2019 Ram 2500 mega cab. Silver, night edition.
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288 Posts
Discussion Starter · #5 ·
I surely remember others getting a reimbursement without failure. Even think Ram Cares has suggested owners do the change themselves and Ram would cover it.

Could "covering it" mean parts only to them?
I actually re-read the email. They are also denying the parts. I thought the parts were supposed to be covered? Not only is it a safety recall that the dealers have no repair for at the moment. California is denying my registration until I have all recalls done. Not sure what to believe anymore.
 

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2016 Laramie Limited Crew Cab 4x4 with Deleted Air Suspension and GDE Hot Tune. 290,000 KM.
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How would they know that it didn't fail? They asked and you were honest with them?
 

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2022 RAM 1500 Big Horn Crew Cab, 4X2 EcoDiesel, 3.21, 5' 7", Beautiful Billet Silver
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How would they know that it didn't fail? They asked and you were honest with them?
I have heard that warranty repairs are an exception to laws about returning (failed) parts to the vehicle owner. Thus, FCA could demand that they get the "failed" pump and associated components.

I just had my cp4 replaced by an independent shop. But Ram is refusing to pay the labor. They claim that it has to fail before covering labor. Anyone have any experience with this?
I guess we can assume you replaced it with a CP3?
 

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2016 Laramie Limited Crew Cab 4x4 with Deleted Air Suspension and GDE Hot Tune. 290,000 KM.
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I have heard that warranty repairs are an exception to laws about returning (failed) parts to the vehicle owner. Thus, FCA could demand that they get the "failed" pump and associated components.
And you could send them your removed CP4. You really think they are going to be set up to bench test it to make sure it has really failed? No way. He should have checked with FCA in advance to see what criteria would be required for reimbursement. After the fact is obviously not the way to go.
 

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2015 RAM 1500 Laramie Ecodiesel fully deleted 6" lift 35" venom terra hunter
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Why would they reimburse for something that hasn't failed?

According to the RAM dealership here there isnt a "fix" or solution yet. BUT what they think will happen is when available they will replace all fuel pumps check for ANY metal if any present then replace lines, as well as injectors.
 

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2020 Ram 1500 Ecodiesel, Limited, 4x4, crew cab, air ride
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144 Posts
I have heard that warranty repairs are an exception to laws about returning (failed) parts to the vehicle owner. Thus, FCA could demand that they get the "failed" pump and associated components.


I guess we can assume you replaced it with a CP3?
? Is this a Cummins or VM?
 

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2019 Ram 2500 Cummins - EX Ecodiesel owner.
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Just a reminder...


Parts ARE available and many of us have already had out CP4's replaced with CP3's. Some dealers are crap when it comes to helping their customers. Just think that Stellantis and some dealers take advantage of customers to make extra $$$. No parts, no programming, no reimbursement etc.

Bunch of bull.
 

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2021 Ram 2500 Tradesman Crew Cab 6.7 L Turbo Cummins 3.73
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California is denying my registration until I have all recalls done.
There's your real problem. California DMV.

Try going back, and maybe like me, you'll hit the lucky lotto and find a person that has some brains. My first foray into the Commiefornia DMV was a fucking unmitigated disaster. Some fat assed idiot with a smirk on his face telling me it's going to take weeks or months, and later I find out that was all complete bullshit. So I go back another day, another person, and just like that, done deal with no hassle. I had to have the RV inspected, and that was somewhat painless.

And every time I go in there, it's a different story from different people. I just finished taking pops(rip) name off mom,s car title and put mine on as co owner. Man, that took 3 trips too. The last time I went into a private DMV, walk in, no line, no wait, gladly paid the fee so I didn't have to stand in line for two hours.

I feel for anyone who has to deal with the California DMV. What a mess.
 

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2022 RAM 1500 Big Horn Crew Cab, 4X2 EcoDiesel, 3.21, 5' 7", Beautiful Billet Silver
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And you could send them your removed CP4. You really think they are going to be set up to bench test it to make sure it has really failed? No way. He should have checked with FCA in advance to see what criteria would be required for reimbursement. After the fact is obviously not the way to go.
If it failed, much of the fuel system would be full of metal shrapnel, AFAIK. I would assume that would not be hard to detect. I agree that pre-approval would have been wise.
 

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2022 RAM 1500 Big Horn Crew Cab, 4X2 EcoDiesel, 3.21, 5' 7", Beautiful Billet Silver
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2019 Ram 2500 Cummins - EX Ecodiesel owner.
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Just viewed on another forum a Y78 recall notice issued in December. It INCLUDES the 2019 and 2020 6.7 Cummins.

Any dealer that says they can't do the 2019's is full of it.
 

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2019 Ram 2500 mega cab. Silver, night edition.
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288 Posts
Discussion Starter · #20 ·
It’s official. Check came in yesterday. Not going to lie. I was sweating bullets for a while. Let me clear something’s up for anyone that goes the route I did.
1.pay with a credit card or debit. Not cash like I did.
2. There needs to be a register receipt. Not a computer generated paper that reads “invoice”
3. There needs to be specific verbiage on the work order. (This is from the shop)
4. Make sure it says the original fuel pump was showing signs of failure. Eg. Stalling, jerking or any other type of info.
 
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