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Discussion Starter #1
Called the dealer yesterday to make the appointment for VB1, but asked them to check how long it would take to get the new cooler in stock. He checked with the parts counter and said don't bother making the appointment the cooler is on backorder until April 2021!

I thought it might be a coincidence as the original date was April 2020, maybe he made a mistake on the year? he double checked and guaranteed it said 2021.

Called another dealer to confirm and was told the same thing. At least the second dealer took down my name and number and said they would call when the cooler is available again. I'm 3rd in line.

Is anybody else hearing similar?
 

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2016 longhorn 4X4 bone stock
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had mine done this past Wednesday, B-I-L had it ordered and on a tentative list, they called Monday and done wed. what year is your truck??? mine is a 16 and to tell you the truth thought it would be longer, unsure of what their criteria is and who and what get done the quickest, have a neighbor/friend and his has been BO'd for quite some time, his truck is a 17:rolleyes:
 

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When I had mine installed, they told me they were getting "allocations" of 3/week depending if they used the ones they received the previous week. If they truly backordered until 2021 it makes me nervous (i.e. did they find something wrong with the new part?).
 

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Can't be, can it?

I mean every one produced needs the change. not hard for FCA to figure out how many needed to be made. Guessing there are lots around to be had.
 

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Check with a smaller low volume dealer. I was told by one dealer list is 15 to 20 weeks. Second dealer inspected on Tuesday, installed following Monday morning. Three hours in and out. 3/13/20 manufacture date
 
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I contacted my dealer as soon as the new cooler came out and they said there were 70 trucks in front of mine on their waiting list and they were only getting 2 coolers in a week so they probably would not get to me for 9 months. They said in the mean time I should not take any long trips and monitor my coolant level. I bought this truck to take trips with our camper. It is very frustrating. I contacted RAM directly and they said to schedule an inspection by the dealer. I told them I had just done that and I sent them the dealer paperwork saying it was using coolant. RAM said I needed to take it in again for another inspection. So frustrating.
 

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Discussion Starter #9
mine is a 2015. I read on here how the new cooler was available after April 9 as promised and some had it replaced shortly after. But I was anticipating needing my truck during that timeframe and held off until I knew I had available downtime. I was expecting there would be enough coolers available for the same reason Capt stated, and also expected they would say something similar to Jaybird "x number of coolers available to each dealer each week" so I wasn't worried about being late to the party. Apparently I was mistaken.

I pushed for more info and speculated about the possibility that Covid was causing the delay, but neither dealer had any more info (I didn't expect them to either). Also considered calling FCA customer care but figured I'd get the same runaround from them so I won't bother.

I've never had EGR/Cooler issues or coolant loss issues and also have GDE so I'm not concerned. I was also planning to have them do VA7 and U07, just wanted to get it all wrapped up at once. But VA7 and U07 aren't critical and I also have an EGR delete kit on the shelf if the need should ever arise.

For now I'll put GDE back in and wait for the dealer to call when more coolers are available. I was just curious if others had heard the same about another backorder.
 

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I got mine done about 3 weeks ago, first one for this dealership. I treat the service mgr and my rep right, and they remember me. I brought in donuts for the shop and a flower for my service rep on my first oil change 2 years ago, now it's "Mr Rushing, what can we do for you?" any time I walk in to the counter.
 

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Called the dealer yesterday to make the appointment for VB1, but asked them to check how long it would take to get the new cooler in stock. He checked with the parts counter and said don't bother making the appointment the cooler is on backorder until April 2021!

I thought it might be a coincidence as the original date was April 2020, maybe he made a mistake on the year? he double checked and guaranteed it said 2021.

Called another dealer to confirm and was told the same thing. At least the second dealer took down my name and number and said they would call when the cooler is available again. I'm 3rd in line.

Is anybody else hearing similar?
Just had mine done yesterday. They originally told me it would take 3 to 4 days to get it and suggested I leave the truck with them. 4 weeks later they finally called to let me know it was in. Hopefully all is good now.
 

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2017 1500 Tradesman Ecodiesel 4x4 Quad Cab 3.55 Gears
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While in buying a new coolant cap yesterday, I was told at the dealer to get in a long line for the EGR recall.

They have not released the new EGR cooler parts for the 2017 yet. Don't even have a date.

Back to my above statement about a block off kit, what a cluster puck.
 

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I have been on a list at my dealer in San Diego for 2 months. Every time I call to check they say just a few trucks ahead of me. I had been losing an inch of coolant a month for a few months. Parked the truck in March and have not driven it at all. Now after starting the truck I get a check engine light. P20E9 Reductant Pressure to High?? Is this part of recall or something else?
 

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Discussion Starter #14
P20E9 Reductant Pressure to High?? Is this part of recall or something else?
P20E9 is related to DEF and would not be part of the recall. it could be any number of things related to the DEF pump, sensors, or injector. My guess based on your truck sitting since march, is that the DEF crystallized on the injector and is causing the high pressure alarm. Search for threads on cleaning the DEF injector, once it's clean the code may go away.

going back to the original topic, I found a separate thread on here that listed the part numbers for the egr recall:

Just picked up truck with VB1 and VA7 Done

and called both dealers again and asked about the specific parts. the first parts guy just said "sorry, the chrysler computer is down so I can't check". the parts guy at the second dealer recognized the numbers immediately as the EGR recall parts but then followed up with "sorry the chrysler computer is down so I can't check on availability"

While it doesn't really show above, dealer 2 has been much more cooperative, helpful and customer friendly, and while I haven't taken my truck there before they will be getting my business in the future.
 

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Called to schedule mine today. Was told it was on back order. They took my name and said they would contact me when it becomes available. I was concerned with mine this weekend. I pulled my camper about 400 miles and the temps were hotter than I'm used to when towing. There was also a sound from the truck like a jet engine running. When I stopped to check it out, it quit. Started again when I was towing, but stopped each time I stopped to check.
 

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P20E9 is related to DEF and would not be part of the recall. it could be any number of things related to the DEF pump, sensors, or injector. My guess based on your truck sitting since march, is that the DEF crystallized on the injector and is causing the high pressure alarm. Search for threads on cleaning the DEF injector, once it's clean the code may go away.

going back to the original topic, I found a separate thread on here that listed the part numbers for the egr recall:

Just picked up truck with VB1 and VA7 Done

and called both dealers again and asked about the specific parts. the first parts guy just said "sorry, the chrysler computer is down so I can't check". the parts guy at the second dealer recognized the numbers immediately as the EGR recall parts but then followed up with "sorry the chrysler computer is down so I can't check on availability"

While it doesn't really show above, dealer 2 has been much more cooperative, helpful and customer friendly, and while I haven't taken my truck there before they will be getting my business in the future.
,.
Thanks for the info on the code P20E9. I will have to do some research on cleaning it this weekend.
 

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Called my dealer to schedule the recalls. Cooler has to be ordered. ETA is September.
 

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While in buying a new coolant cap yesterday, I was told at the dealer to get in a long line for the EGR recall.

They have not released the new EGR cooler parts for the 2017 yet. Don't even have a date.

Back to my above statement about a block off kit, what a cluster puck.
Owner letters are planned to go out for 2017-2019 on June 18. Parts are limited but available.

Called my dealer to schedule the recalls. Cooler has to be ordered. ETA is September.
What model year? We can look into it for you.

Kaitlin
Ram Cares
 
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