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Took my 2016 in today for the last pre-paid oil change and recalls. Called yesterday ref VB1 and parts dept. said none available, wasn't surprised. Service manager came out today and said that they had parts on hand (manufacture date of January 2020). Completed VB1 and VA7 recalls. Did anyone get any additional paperwork for the added 12 months of AEM warranty with VA7 or is the info just added in FCA's database? Tried to get info from the mechanic on how much soot they saw (GDE for most of life), but they wouldn't provide any info.
 

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Figured it was about time to call in for the EGR and AEM updates for my 2016 and was told EGR cooler was not yet available for my truck. I then proceeded to ask for some kind of expected date and was told the "system" did not show any date. I figured by now a schedule of some sort should be in place as production output would be known, not just an answer of no information available. The problem without some kind of time frame we are all left to resort to having to call back every so often for who knows how long, not good service IMO.
 

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I’m getting the same response for my 16. 130k miles on mine so starting to worry a bit. Keep tripping a P026C code also. Would like to take care of both in one trip to the dealer.
 

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What a difference a day makes. While waiting for my AEM update I hit the parts counter to ask about availability and was told they have six in stock, odd thing he added not all get replaced as they are first inspected and it goes by VIN. I then asked if he meant the intake manifold and he went on to say there is a long procedure for this recall, so left it at that. So off to the service writer to inquire and was told sure we can set you up as we just found in the last day or two 2016s where approved for the recall. So back in next week but glad to have it scheduled.
 

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Just had my 2015 EGR replaced, supposedly out of the box the actuator was broken (where the vac tube connects) and somehow a day later they got a replacement. Was told that other replacements were out to October, per the service manager.
 

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'18 Laramie CC 4x4, '03 Ram 3500 Laramie Sport QC 4x4 Cummins Smarty, built 47 series trans
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Just yesterday the local dealer Lithia Ram Jeep of Wasilla said no parts are available for 2018 trucks. They said only '14-'16 have parts? I don't have a clue if Lithia sold enough ED to be familiar with them. I know they sell/service lots Ram/Cummins.
My email from Ram said parts will be available end of May, still no official letter about the recall. Here it is 5 of June and nada. Has anyone with a '18-'19 been repaired? Is it possible that '18 EGR are different than the older trucks?
I've been putting off a drive to visit my folks in California 7K + mile round trip, fear melting down middle of nowhere in Yukon territory- Canada. Dealer said I'm good to go, guess I'm going to go for it......
 

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Took my 2015 in yesterday and was told by SM parts won't be avail. till June 18th but the serv. writer sez back ordered 'till April 2021 which I heard mentioned here on the board before! SM sez leave truck for 'repair' as it is losing coolant, and that will get FCA to prioritize it vs. coming in for the just the recall and ordering the part via the VIN. Then service rep sez most likely they will send an old part for temp replacement as the new part already 'was found to be failing (bad/defective) and they are working on a revised-revised EGR (!) hence the back order 'till next year.
I don't know if these guys simply don't know what they are talking about or what. I figure the good diesel tech I like at that dealership and the wholesale parts guy are the only ones that know what the deal really is and am waiting to hear back once they get on it.
 

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Just yesterday the local dealer Lithia Ram Jeep of Wasilla said no parts are available for 2018 trucks. They said only '14-'16 have parts? I don't have a clue if Lithia sold enough ED to be familiar with them. I know they sell/service lots Ram/Cummins.
My email from Ram said parts will be available end of May, still no official letter about the recall. Here it is 5 of June and nada. Has anyone with a '18-'19 been repaired? Is it possible that '18 EGR are different than the older trucks?
I've been putting off a drive to visit my folks in California 7K + mile round trip, fear melting down middle of nowhere in Yukon territory- Canada. Dealer said I'm good to go, guess I'm going to go for it......
Hi there, there are parts available for 2014-2015 model years currently. 2016 - 2019 will come out later this month. You will get a letter in the mail once they are available for your model year.

Kaitlin
Ram Cares

Took my 2015 in yesterday and was told by SM parts won't be avail. till June 18th but the serv. writer sez back ordered 'till April 2021 which I heard mentioned here on the board before! SM sez leave truck for 'repair' as it is losing coolant, and that will get FCA to prioritize it vs. coming in for the just the recall and ordering the part via the VIN. Then service rep sez most likely they will send an old part for temp replacement as the new part already 'was found to be failing (bad/defective) and they are working on a revised-revised EGR (!) hence the back order 'till next year.
I don't know if these guys simply don't know what they are talking about or what. I figure the good diesel tech I like at that dealership and the wholesale parts guy are the only ones that know what the deal really is and am waiting to hear back once they get on it.
2014-2015 model years are able to be fixed now. 2016-2019 will come later this month. There also is not a back order until next year and we aren't changing the part again. Parts are limited but available. If you'd like help from us with setting up an appointment, just send us a PM with your VIN and dealer name.

Kaitlin
Ram Cares
 

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Discussion Starter #30
Hi there, there are parts available for 2014-2015 model years currently. 2016 - 2019 will come out later this month. You will get a letter in the mail once they are available for your model year.

Kaitlin
Ram Cares



2014-2015 model years are able to be fixed now. 2016-2019 will come later this month. There also is not a back order until next year and we aren't changing the part again. Parts are limited but available. If you'd like help from us with setting up an appointment, just send us a PM with your VIN and dealer name.

Kaitlin
Ram Cares
Thanks for the update Kaitlin. I appreciate you clearing up some of the rumors we're hearing from dealers.
 

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YES! Thanks Kaitlin! Glad you joined on the board and are posting info. This sure helps to take the anxiety out of the wait. Looking to hearing more from your group soon. Cheers
 

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mine just failed and no parts for at least three weeks .so I got a 2500 . FCA should be fined and pay all owners.
 

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Hi there, there are parts available for 2014-2015 model years currently. 2016 - 2019 will come out later this month. You will get a letter in the mail once they are available for your model year.

Kaitlin
Ram Cares



2014-2015 model years are able to be fixed now. 2016-2019 will come later this month. There also is not a back order until next year and we aren't changing the part again. Parts are limited but available. If you'd like help from us with setting up an appointment, just send us a PM with your VIN and dealer name.

Kaitlin
Ram Cares
I have a 2018. This information is very helpful. Thanks Kaitlin.
 

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I just got through talking to two dealers and FCA twice. They all tell me that the EGR coolers are allocated at 1 per week to each dealer. I am on a waiting list and they can't tell me how long it will be except that there are many ahead of me. When informed that my truck is losing coolant, they suggest that I have it diagnosed by the dealer. If the diagnosed cause is the EGR cooler, they will replace it with the old version until the new ones are available. If the EGR cooler isn't the cause of the coolant loss, then I would have to pay for it.
I don't see that I have any other choice than to drive until they get to me. I'm finally beginning to see why so many forum members are fed up with FCA. It's too bad, as I love this truck, but I think it's time to move on.
 

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Discussion Starter #40
I just got through talking to two dealers and FCA twice. They all tell me that the EGR coolers are allocated at 1 per week to each dealer. I am on a waiting list and they can't tell me how long it will be except that there are many ahead of me. When informed that my truck is losing coolant, they suggest that I have it diagnosed by the dealer. If the diagnosed cause is the EGR cooler, they will replace it with the old version until the new ones are available. If the EGR cooler isn't the cause of the coolant loss, then I would have to pay for it.
I don't see that I have any other choice than to drive until they get to me. I'm finally beginning to see why so many forum members are fed up with FCA. It's too bad, as I love this truck, but I think it's time to move on.
If you haven't yet, PM RamCares with your VIN and dealer name. It seems to have worked for a few people here so far. I haven't done so myself yet because I'll be using my truck regularly through July and don't want to have it tied up at the dealer. I'll ask the dealer again around August and if I get the same answer, I'll ask RamCares for help.
 
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