Here's my experience with a failed tone wheel on my 2015 Ecodiesel.
Accelerating onto the Interstate my truck dies.
Tow it to the dealer.
Dealer confirms with a borescope the tone wheel is damaged. They completed open recalls W58 and finally got the software to finish V08, but wouldn't do W68 b/c my VIN wasn't part of the recall.
I explained to my Service Writer, his boss, the Customer Service person at FCA and his boss that my vehicle failed in the exact way it's described in W68.. All four of these folks hid behind the list of VIN that they negotiated with NHTSA back in the summer of 2020, which doesn't cover all the trucks built in 14-16. Nobody would acknowledge the failure in my truck, only repeat the VIN safety net they negotiated for themselves. Finally FCA Customer Service Boss agreed to cover the parts (around $300), but stuck me with the 7 hours of labor to replace the tone wheel and another hour of "diagnostic" labor ($1280 in labor alone). When I asked her why W58, which is a fix for when W68 happens, is an active recall for my VIN if there's no danger of W68 actually happening to my vehicle. For that she had no answer, that's when she finally offered the parts. I should've taken the parts and done the parts swap myself, but I was so enraged at these circular conversations that I foolishly agreed to have the dealer do the repair. I also asked her directly if my participation in the Class Action Lawsuit had anything to do with my VIN not being on the list, she said absolutely not. I also asked her if the V08 (AEM) recall kicked me out of the W68 VIN list, she said no to that too. I mention that b/c I recall reading speculation about this from other folks on the forum and wanted to put this out there.
I tried to get someone to explain to me why there were faulty tone wheels sporadically installed on these engines for three years, but not all the engines had the faulty ones and how they knew which ones were faulty. I see from NHTSA documents that the faulty tone wheels were manufactured in France by Hutchinson so maybe other engines had wheels from a different factory or something, but nobody at FCA would even talk to me about how the determination process was done to get to these "affected" VIN.
The arrogance and self assuredness of these employees is the part I find most disgusting, I'd donate the $1280 to charity if I could get FCA to cover the labor to replace the faulty part. it's not even about the money for me anymore. My trucks got 230,000 miles so I don't expect everything to be a recall or warranty for the entire life of the truck, but they could've made hundreds of thousands in sales off of my family in future years, but instead they chose to cheat me out of $1280 in labor and satisfy themselves.
Bottom line: Not a pro operation.
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