[Henfield]

Did this once.
In presence of service writer. Refilled expansion tank. Used sharpie to mark level.
1500miles later returned to stealer. Popped hood. Low and behold on same patch of concrete, fluid had obviously dropped.

 

[POHLHAMMER]

Did this once.
In presence of service writer. Refilled expansion tank. Used sharpie to mark level.
1500miles later returned to stealer. Popped hood. Low and behold on same patch of concrete, fluid had obviously dropped.

This is what I did also the other day. Made them fill it , and mark it.

Mine dropped 1/2" the same afternoon I picked it up , and after about only 100 miles. It has been parked in my garage all week. I am going to stop in with it this Friday to show them ,, IF the roads clear back up.. We just got more snow last night , yay springtime in WI !

 

[gonein10]

1) If your getting a strong smell in the cab could possibly be the heater core. Check the carpet, passenger side upper left foot well and see if its damp.
2) The turbo has 2 Bango fittings that circulate coolant through the turbo. If they were to leak it would burn off on the hot turbo and exhaust and not show signs of a leak.
3) there are 2 hard lines that run from behind the water pump and under the intake. They have O-rings and when they leak it is very difficult to notice the leak.

With number 2 and 3 situation you would have to remove the cab of the truck to do the repair.

Hope this helps

 

[POHLHAMMER]

1) If your getting a strong smell in the cab could possibly be the heater core. Check the carpet, passenger side upper left foot well and see if its damp.
2) The turbo has 2 Bango fittings that circulate coolant through the turbo. If they were to leak it would burn off on the hot turbo and exhaust and not show signs of a leak.
3) there are 2 hard lines that run from behind the water pump and under the intake. They have O-rings and when they leak it is very difficult to notice the leak.

With number 2 and 3 situation you would have to remove the cab of the truck to do the repair.

Hope this helps

Oh boy... Thanks !! I will be sharing all this info with the dealer.. Crazy how you guys have WAY better idea's how to move forward than these "mechanics" who are clueless ..

 

[bbart63]

My 2015, with the same symptoms and 34k mi. needs a new EGR cooler. It is located on the right side of the engine and you can see it better if you take the plastic cover off the top of the engine. I could see evidence of coolant leakage on mine. I have been told it is a $2,100 part and it is not covered by FCA after the 3yr. , 36k warranty. I would find another dealer , or talk to the service manager at the dealer you are using, and mention the EGR cooler . I hope this is helpful, I am now waiting 2 to 3 weeks for the parts to arrive.

 

[POHLHAMMER]

I am hesitant to post this , as I kinda feel like a ass when I hear it back..
Sometimes I just can't handle all the bullcrap , and it gets me on a tirade.

This was what happened to me on Friday.

Thoughts ? How out of line was I ?

 

[turkeybird56]

I am hesitant to post this , as I kinda feel like a ass when I hear it back..
Sometimes I just can't handle all the bullcrap , and it gets me on a tirade.

This was what happened to me on Friday. Thoughts ? How out of line was I ?

wow, hmmm, maybe U can shame them into assistance, but looks like a merry go round there. Good luck on all this... Not a mechanic, just a bird, I like you get a lot of good info on this forum. If I ever had to take my truck to local dealer here for something like this, I would be in the same boat U r, just saying... IMHO

 

[CDNLaramie]

As an owner of previous problematic vehicles I can sympathize with you Pohlhammer, BUT I will shoot straight as I always do. Take your video down because you come off just as bad as the rep(s) you had on the phone. Bickering back and forth like you were isn't gonna get you anywhere. You asking them what the next step will be is perhaps your right, but regardless of what they tell you is that going to fix the problem over the phone? No. Bickering about scratches and other service related problems isn't going to make your case any stronger or make them address the leak any faster either. Bottom line is unfortunately you will have to take it back to the dealer and let them go through the process as painful as it may be. I know exactly what its like to loose total confidence on a dealership, again I do sympathize with your situation Pohlhammer and its obvious there is a legit problem. My best advice would be take it to another dealer and try to start on a clean slate, see how that goes and if there isn't resolution you may need to refer to your state lemon laws and give FCA back their POS. Your still under warranty so I would also push real hard to be put in a loaner vehicle until they get the problem fixed permanently. One time I was in a loaner for nearly six weeks waiting for a problem to get fixed 100%. If they can't fix it, the longer it stays at a dealer it may make a potential lemon law case stronger depending on your state laws.

 

[Captainmal]

You have many great ideas and a certain "frankness" that is exemplary. That phone rep. is just a secretary or paperwork case manager. You need to somehow get FCA to put someone on the phone that is a mechanic and can talk intelligently to your mechanical questions.

Ask them to connect you to someone mechanical. Now you sort of did that and were told it's not possible. Horrible cooperation from that reps. part. Turned into a joke.

Best I can suggest is follow up their procedures and get some kind of case going to deal with FCA from a legal standpoint.

 

[dieseldoya]

I am hesitant to post this , as I kinda feel like a ass when I hear it back..
Sometimes I just can't handle all the bullcrap , and it gets me on a tirade.

This was what happened to me on Friday.

Thoughts ? How out of line was I ?

I think you were extremely patient here - don't knock yourself. It's clear that you are frustrated as anyone would be.

IMO - you need to keep your cool and trudge through the process despite how painful it is. Tell the dealer - better yet, ask for a loaner and then they can have your truck long enough to test it thoroughly. It just might take a few attempts - that's the way it is.

Try to make allies not enemies with the dealer. Yes, I want to wash my mouth out with soap right now but unfortunately, you must bite your tongue or else.

They can and will make your life miserable if they want to. Please let us know what happens and good luck.

 

[Ecosparky]

Unfortunately you are not going to get anywhere with this unless you follow their mandated protocol for warranty repair. You have done the right thing in contacting FCA but now I would follow what they are telling you to do,. I would take it to another dealer, probably the biggest dealer in your area would have a greater likelihood of dealing with previous Ecodiesel coolant loss issues. I would tell them you have been to two previous dealers that didnt know where to start in rectifying the coolant loss situation and that you suspect it may be the EGR cooler or Turbo line coolant leak. Just plant that seed and see what they do about it. Good luck........but stay cool and don't let your frustration show.....YET !! At least you are under warranty. My EGR cooler leak was not.

 

[Doger69]

Go to the dealer that did not scratch your fenders and grill and book your truck and ask them for a loaner < BE NICE > . Then open a star case to address
address all your problems direct with FCA including the other dealer damage to your paint and grill while you drive there car .

 

[POHLHAMMER]

Thanks for the responses.

FCA knew I was taking my truck in last friday for that pressure test , I had talked to them a few days prior. I had also called them last summer several times to tell them about my coolant problem , and yet the the dealer still just sent me away... so clearly FCA never had any intention of getting involved. This call was a call back from the case manager assigned to me , after I talked to a much nicer lady first , who was not my case manager.

I had prior to taking this call , already decided I would take it back to my selling dealer. They are farther away , but have had more experience with this motor. They told me back when I stopped in last summer, they had changed 3 blown Eco motors at that point. I have not had any issues with them as of yet , and have heard better things about them from people in the area.

I knew that call was going to lead to no where , but recording their incompetence and obscurity was important to me. I had hoped they may at the very least direct me towards the proper facility , or tell me anything that could give me confidence they had a direction to move forward. Leaving my truck sit somewhere , out of my sight , out of my control with no idea what their plan is , leaves me uneasy.

 

[Ecosparky]

Keep in mind, Chrysler cannot legally suggest to you which dealer you should use. It would be a breach of contract with all dealers if Chrysler was to direct business to any dealer period.

 

[B-g-K]

This is what I did also the other day. Made them fill it , and mark it.

Mine dropped 1/2" the same afternoon I picked it up , and after about only 100 miles. It has been parked in my garage all week. I am going to stop in with it this Friday to show them ,, IF the roads clear back up.. We just got more snow last night , yay springtime in WI !

When I fill mine to the “cool” level it always pisses out a fair amount via the overflow once it comes to temp. Keep in mind my truck is also tuned and some of that EGR business seemed to fall off the last time the tooth fairy was here. My truck always smells like coolant now around the front end but I’m not sure if it’s from back splash burning off or if the reservoir tank is always leaking. I’m about to trade it off so I’m hesitant to go buy a new reservoir to chase it.

 

[Kazimodo]

.... My truck always smells like coolant now around the front end but I’m not sure if it’s from back splash burning off or if the reservoir tank is always leaking. .

..
G-g-K , about the smell , did you see the post by Gonein 10 , , post# 23 in here .

if leak is not at turbo seal , could be coolant " hard lines " going from water pump Under the intake , bad news ,cab needs to be raised to access to do the job .
are you getting another truck because of the diesel smell after your full delete ??

 

[B-g-K]

No. I’m getting a new truck because I’m almost to 150k miles.

 

[Pasechnik]

Did you ever try UV dye test???

Just order one compatible from Amazon and do it. You will find your leak and then you can push their noses into the leak..... just like kittens ...

 

[POHLHAMMER]

Did you ever try UV dye test???

Just order one compatible from Amazon and do it. You will find your leak and then you can push their noses into the leak..... just like kittens ...

LMAO , Good one !

No , I did not get one I want to let them fix it ...


going to take it in tomorrow , and hope this dealer finally gets somewhere. Fingers crossed , expectations low.

 

[turkeybird56]

Well, good luck, maybe U can get lucky, just saying, but I's a bird....