[BobC]

UPDATE

....and basically told me that Chrysler claims carbon build up to consumer negligence and that's the way they can get out of warranty repairs....

I re-read the OP's resolution.

This one statement from FCA is such a load of crap. If it is due to consumer negligence, then it should be suggested in the owners manual that it needs to be cleaned every so many miles. What is the negligence? Driving the vehicle? Does FCA expect people to buy their trucks and use them as lawn ornaments? Really dumb.

 

[RedRyder]

@ag1002 Can you share the name of that dishonest dealer so other people can be made aware to stay away?

 

[Dieselfever]

@ag1002 Can you share the name of that dishonest dealer so other people can be made aware to stay away?

Perhaps we should have section in our forum where we rate dealer service departments.

 

[RedRyder]

Perhaps we should have section in our forum where we rate dealer service departments.

As Forest Gump would say: "I think that's a fine idea"

 

[RamItEco]

RamItEco, have you had this resolved? Wondering specifically about those codes and if you took it to the dealer to document it?

Also, any coolant loss, too?

I have not and I haven’t had any coolant loss. About a year ago I had the whole EGR system replaced under warranty so maybe I got lucky? The codes tell me otherwise, tho.

 

[gwatlack]

Hello all, I’m new here. I thought I’d do a search to see if anyone shared a similar experience . . . I guess the melting intake is a popular thing. I was cruising on the free way about 75 mph when it felt like I pushed in the clutch (figurative). It was all I could do to get it to the shoulder. The engine stalled and I got all the idiot lights. The info center cycled through about 5 messages. The smoke was white, kind of smelled like burning clutches. I tried to start it; it took awhile but it did start. Reverse worked ok but it did not want to move forward. I had it towed home. Yesterday I found that there was 4 holes in the intake. Chunks of soot/carbon build up blew through the turbo. EGR crapped 5he bed and the front of the engine had a leak. So, with my dealership, all of it is covered. Everything. No questions. They even covered the loaner. Classic Ram in Denton, Texas. They diagnosed it on Monday, I should have it back on Friday.

I have done all on the recalls up to this point. The new one is being taken care of while it is in. Sorry that so many of you had bad experiences with their Dealers. I just wanted you to know that there are still some with a little character, ethics, and morals. If you are still having trouble and need a copy of my repair paperwork, PM me and I’ll do my best to get it to you.

good luck to you all

g

 

[dufremle]

Hi gwatlack, welcome to the board. I bought my truck used from Classic in Denton and so far I have not had any issues with them. Although, most of my service has been for recalls.

 

[gwatlack]

Well, I got the truck back. Amid the promise that “it’s going to fly“ and “l’m going to feel the difference,” due to the newer model intake and programming change, I felt no difference. As a matter of fact, it felt more sluggish; fuel economy dipped to 19 (from 20-22). I was on my second drive, close to the house, and took an on-ramp onto the interstate. I punched it to get it up to speed. The tranny didn’t drop down to gain speed; it just sluggishly chugged up to 75. I locked the cruise. One mile later, I got the low oil pressure idiot light. I took it to the shoulder; engine was stalled before I could get it stopped. Engine froze up. I had it towed to the dealership that fixed the intake.

Well, I am to get a new engine. Apparently, they didn’t hear me when I said they need to check the bottom end. Some of the carbon and soot got down into the cylinders. They said he cleaned it out. I guess he didn’t do a good enough job. They didn’t change the oil either. Advisor told me something in the bottom end let go.

I’ll update you all as this saga progresses. I am curious, does this restart my warranty on my engine? Lol

take it easy!

g

 

[toramman]

Well, I got the truck back. Amid the promise that “it’s going to fly“ and “l’m going to feel the difference,” due to the newer model intake and programming change, I felt no difference. As a matter of fact, it felt more sluggish; fuel economy dipped to 19 (from 20-22). I was on my second drive, close to the house, and took an on-ramp onto the interstate. I punched it to get it up to speed. The tranny didn’t drop down to gain speed; it just sluggishly chugged up to 75. I locked the cruise. One mile later, I got the low oil pressure idiot light. I took it to the shoulder; engine was stalled before I could get it stopped. Engine froze up. I had it towed to the dealership that fixed the intake.

Well, I am to get a new engine. Apparently, they didn’t hear me when I said they need to check the bottom end. Some of the carbon and soot got down into the cylinders. They said he cleaned it out. I guess he didn’t do a good enough job. They didn’t change the oil either. Advisor told me something in the bottom end let go.

I’ll update you all as this saga progresses. I am curious, does this restart my warranty on my engine? Lol

take it easy!

g

Warranty will definitely NOT reset. Had TWO engines replaced on my 2014 and asked the same question. NOPE. Finally traded in 2014 for a 2016 model

 

[toramman]

Got truck back from dealership. See photo’s of my exhaust intake manifold. This is what the inside of a stock tune with 260,000 klms looks like. Left side is totally gucked up. Dealership installed the new EGR cooler. This will be this trucks fourth. Also had to fight back and forth for two weeks but FCA agreed to replace manifold as well at no charge. Only because I had the two swirl valve codes pop up.

 

[lselmes]

Damn, pictures like that give me warm feelings for going with a tune and removing the EGR!

 

[Kazimodo]

nice and dry deposits on most ports , it could be worst , I was expecting wet residue since toramman said
he was on his forth EGR .
Irongargenexpress 's intake was worse .
..

 

[Captainmal]

Those pictures should be the "final straw" to wake so many up that this engine needs a tune. You just have to do some form of a delete and stop the inevitable destruction going on with this EGR.

 

[sourdo]

Seeing those pictures makes me think it's time to hook up the RV and go for a drive!

 

[r3gill]

That wet soot is very abrasive, this crap sits between the piston crown and cylinder walls and polish the cross hatch on cylinder walls, wears out engine and causes high blow by...

 

[gwatlack]

Got it back. New engine. 23 mpg again. Warrantied to 2026 or 128,000 miles. I’ll prolly keep it to 100k then trade it for a 2500 Cummins Laramie Longhorn.

Crankshaft broke, took out a few rods, Blew one of the rods sideways and cracked the block. They said catastrophic engine failure. I wondered what it took to reach that level. Now I know

later guys!

 

[r3gill]

Great to have a dealer like that who provides trouble free service. Hopefully you will have trouble free experience now with the new engine and better programming.
Point to be noted here is most of these failures are somewhat related to egr and soot.

How many miles on your truck?

 

[gwatlack]

This all started happening at about 68,000 miles

 

[gradneychad]

This all started happening at about 68,000 miles

I’m at 62k and just got a light for low exhaust temp and nitrogen oxide sensor, also came on with no code at one point. Sterling crystler dealer said they need to order another EGR cooler because the valve is not opening and closing properly. does this sound correct? they told me I can drive until it’s replaced. Is that correct also?

 

[VernDiesel]

I didn’t get to read all of this but.. This engine wasn’t originally designed for the American market ie our emissions requirements. Ram tried to make it work with afterthought and insufficient testing time. Not all Ram’s fault our epa and time lines they mandate have often put the American auto industry in that position. Best I understand it.. An EGR cooler was added that piped hot exhaust gasses & soot up through the intake. At the same time another EGR line was added unconventionally with no catch can and put oily gasses back into the intake track. Mixed together they make cake as seen in the photos. When the cake clogs the intake well enough the exhaust gasses melt the intake. Our intake has coolant going through it which ultimately is combustible. Boom super heated engine fire with a fuel.

Catch cans can be fickle. But tunes can easily close the swirl valves read soot recirculators. Mind you not with mother may I totalitarian like even constitutionally questionable government overreach. Never the less it’s been and being done by many for common sense engine longevity and problem elimination. Arguably in the whole picture far more “green” I might add.
Anyway here is a picture of one of our engines intake and heads 423k miles. Tuned ie swirl valves never opened. Maintenance requirements for this engine was very low by comparison to a factory tune let alone the AEM government detune which made it a maintenance nightmare.

This info doesn’t help with trucks already burned etc but understanding the problem better may help some people take a responsible course of action to get a longer more maintenance free life from their 14-19 truck.